{"id":"https://openalex.org/W2249195126","doi":null,"title":"Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence","display_name":"Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2249195126","mag":"2249195126"},"language":"en","primary_location":{"id":"pmh:oai:etd.ohiolink.edu:akron1217515945","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079690785","display_name":"Grace A. Leung","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110152177","display_name":"University of Akron","ror":"https://ror.org/02kyckx55","country_code":"US","type":"education","lineage":["https://openalex.org/I110152177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Grace A. Leung","raw_affiliation_strings":["University of Akron"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Akron","institution_ids":["https://openalex.org/I110152177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5079690785"],"corresponding_institution_ids":["https://openalex.org/I110152177"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.010099999606609344,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.8999999761581421},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":0.9909999966621399},{"id":"https://openalex.org/keywords/display-rules","display_name":"display rules","score":0.8460000157356262},{"id":"https://openalex.org/keywords/emotional-labor-strategies","display_name":"emotional labor strategies","score":0.9020000100135803},{"id":"https://openalex.org/keywords/surface-acting","display_name":"surface acting","score":0.9869999885559082},{"id":"https://openalex.org/keywords/deep-acting","display_name":"deep acting","score":1.0},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":1.0},{"id":"https://openalex.org/keywords/perceived-authenticity","display_name":"perceived authenticity","score":0.9110000133514404},{"id":"https://openalex.org/keywords/student-employees","display_name":"student employees","score":0.5509999990463257},{"id":"https://openalex.org/keywords/individual-differences","display_name":"individual differences","score":0.4440000057220459}],"concepts":[{"id":"https://openalex.org/C90734943","wikidata":"https://www.wikidata.org/wiki/Q17008777","display_name":"Conceptualization","level":2,"score":0.8846192955970764},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6534310579299927},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5345997214317322},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.5219647288322449},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.5155544281005859},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.37301695346832275},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.3422277569770813},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19352379441261292},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14053186774253845}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:etd.ohiolink.edu:akron1217515945","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.1019.9222","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.1019.9222","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://etd.ohiolink.edu/%21etd.send_file?accession%3Dakron1217515945%26disposition%3Dinline","raw_type":"text"},{"id":"mag:2249195126","doi":null,"is_oa":false,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:etd.ohiolink.edu:akron1217515945","doi":null,"is_oa":true,"landing_page_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","pdf_url":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","source":{"id":"https://openalex.org/S4377196344","display_name":"OhioLink ETD Center (Ohio Library and Information Network)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155183","host_organization_name":"Ohio Library and Information Network","host_organization_lineage":["https://openalex.org/I4210155183"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945","raw_type":"text"},"sustainable_development_goals":[{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2249195126.pdf","grobid_xml":"https://content.openalex.org/works/W2249195126.grobid-xml"},"referenced_works_count":92,"referenced_works":["https://openalex.org/W34015288","https://openalex.org/W55740531","https://openalex.org/W84717584","https://openalex.org/W99997306","https://openalex.org/W1491707247","https://openalex.org/W1571620383","https://openalex.org/W1586584075","https://openalex.org/W1602099217","https://openalex.org/W1708536155","https://openalex.org/W1816720378","https://openalex.org/W1964299562","https://openalex.org/W1965481764","https://openalex.org/W1971440513","https://openalex.org/W1975289678","https://openalex.org/W1981595855","https://openalex.org/W1982707943","https://openalex.org/W1987949954","https://openalex.org/W1997571096","https://openalex.org/W2002368362","https://openalex.org/W2002522420","https://openalex.org/W2003009185","https://openalex.org/W2008641072","https://openalex.org/W2009926257","https://openalex.org/W2011378729","https://openalex.org/W2014198712","https://openalex.org/W2014543370","https://openalex.org/W2016593112","https://openalex.org/W2018185855","https://openalex.org/W2022472850","https://openalex.org/W2025274411","https://openalex.org/W2026368098","https://openalex.org/W2027250081","https://openalex.org/W2033619869","https://openalex.org/W2036862235","https://openalex.org/W2037511097","https://openalex.org/W2039124575","https://openalex.org/W2041419490","https://openalex.org/W2043314450","https://openalex.org/W2043491666","https://openalex.org/W2043526241","https://openalex.org/W2043738826","https://openalex.org/W2045744735","https://openalex.org/W2053095425","https://openalex.org/W2054336598","https://openalex.org/W2056434135","https://openalex.org/W2056803222","https://openalex.org/W2056932995","https://openalex.org/W2066302793","https://openalex.org/W2070807394","https://openalex.org/W2075125368","https://openalex.org/W2082064682","https://openalex.org/W2084010531","https://openalex.org/W2086037146","https://openalex.org/W2090549016","https://openalex.org/W2094480443","https://openalex.org/W2096423181","https://openalex.org/W2098061092","https://openalex.org/W2098444097","https://openalex.org/W2099808856","https://openalex.org/W2107309765","https://openalex.org/W2107590910","https://openalex.org/W2108646196","https://openalex.org/W2113933843","https://openalex.org/W2115948428","https://openalex.org/W2120700180","https://openalex.org/W2120804187","https://openalex.org/W2122348661","https://openalex.org/W2124088225","https://openalex.org/W2125546432","https://openalex.org/W2130653485","https://openalex.org/W2133562625","https://openalex.org/W2135452961","https://openalex.org/W2135869619","https://openalex.org/W2138291225","https://openalex.org/W2142005132","https://openalex.org/W2145514467","https://openalex.org/W2148643743","https://openalex.org/W2151390897","https://openalex.org/W2152264416","https://openalex.org/W2156330953","https://openalex.org/W2157057634","https://openalex.org/W2163297822","https://openalex.org/W2169984324","https://openalex.org/W2171041965","https://openalex.org/W2341004386","https://openalex.org/W2486450701","https://openalex.org/W2503977038","https://openalex.org/W2782443190","https://openalex.org/W2903282858","https://openalex.org/W3118257075","https://openalex.org/W4243211108","https://openalex.org/W4252926364"],"related_works":["https://openalex.org/W1587509681","https://openalex.org/W2120169238","https://openalex.org/W2015372626","https://openalex.org/W3212565885","https://openalex.org/W2594681460","https://openalex.org/W2059105470","https://openalex.org/W2766288389","https://openalex.org/W7028080430","https://openalex.org/W4393337557","https://openalex.org/W2766495143"],"abstract_inverted_index":{"This":[0],"empirical":[1],"study":[2],"proposed":[3],"and":[4,12,31,41,58,79,91,99,119,131],"tested":[5],"theoretical":[6],"links":[7],"between":[8,28,128],"emotional":[9,13,19,32,34,56,88,92,107,113,117,133],"intelligence":[10],"(EI)":[11],"labor":[14,20,35,89,114,134],"constructs":[15],"(i.e.,":[16],"display":[17,86,96],"rules,":[18,87],"strategies),":[21],"thus":[22],"expending":[23],"past":[24],"work":[25],"on":[26,52],"relationships":[27,111,127],"individual":[29],"differences":[30],"labor.Three":[33],"strategies":[36,115,135],"(surface":[37],"acting,":[38,40],"deep":[39],"naturally-felt":[42],"emotions)":[43],"were":[44,61],"expected":[45],"to":[46],"mediate":[47],"potential":[48],"effects":[49],"of":[50,55,70,84,104,112],"EI":[51,129],"two":[53,138],"outcomes":[54],"exhaustion":[57,118],"perceived":[59,120],"authenticity.Data":[60],"collected":[62],"from":[63],"74":[64],"working":[65],"students":[66],"at":[67],"the":[68,102,105,137],"University":[69],"Akron":[71],"who":[72],"held":[73],"part-time":[74],"or":[75,136],"full":[76],"time":[77],"jobs,":[78],"their":[80],"supervisors.Employees":[81],"completed":[82,95],"measures":[83,98],"EI,":[85],"strategies,":[90],"exhaustion.Their":[93],"supervisors":[94],"rule":[97],"also":[100],"rated":[101],"authenticity":[103],"employees'":[106],"displays.Results":[108],"suggested":[109],"significant":[110],"with":[116],"authenticity,":[121],"but":[122],"found":[123],"minimal":[124],"support":[125],"for":[126],"dimensions":[130],"either":[132],"outcome":[139],"variables.":[140]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}