{"id":"https://openalex.org/W2247461538","doi":null,"title":"Optimising Customer Satisfaction By Integrating the Customer\u2019S Voice Into Product Development","display_name":"Optimising Customer Satisfaction By Integrating the Customer\u2019S Voice Into Product Development","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2247461538","mag":"2247461538"},"language":"en","primary_location":{"id":"mag:2247461538","doi":null,"is_oa":false,"landing_page_url":"https://iced.designsociety.org/download-publication/25728/Optimising+Customer+Satisfaction+By+Integrating+the+Customer%E2%80%99S+Voice+Into+Product+Development","pdf_url":null,"source":{"id":"https://openalex.org/S2764579386","display_name":"Guidelines for a Decision Support Method Adapted to NPD Processes","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Guidelines for a Decision Support Method Adapted to NPD Processes","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008269878","display_name":"Michael Abramovici","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michael Abramovici","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5088526076","display_name":"Stefan Schulte","orcid":"https://orcid.org/0000-0001-6828-9945","observed_orcids":["https://orcid.org/0000-0001-6828-9945"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stefan Schulte","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6828-9945","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.0034,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.96114787,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.8622999787330627,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.8622999787330627,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.12849999964237213,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9340000152587891},{"id":"https://openalex.org/keywords/customer-feedback","display_name":"customer feedback","score":0.8790000081062317},{"id":"https://openalex.org/keywords/product-development","display_name":"product development","score":0.9629999995231628},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"voice of the customer","score":0.6800000071525574},{"id":"https://openalex.org/keywords/product-data-management","display_name":"product data management","score":0.7519999742507935},{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.8980000019073486},{"id":"https://openalex.org/keywords/customer-requirements","display_name":"customer requirements","score":0.492000013589859},{"id":"https://openalex.org/keywords/virtual-goods","display_name":"virtual goods","score":0.6039999723434448},{"id":"https://openalex.org/keywords/product-validation","display_name":"product validation","score":0.5839999914169312}],"concepts":[{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.7599923014640808},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.759867787361145},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.6369017958641052},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5581592917442322},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5317795276641846},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5035662055015564},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.49625879526138306},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4931883215904236},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.480101615190506},{"id":"https://openalex.org/C194304873","wikidata":"https://www.wikidata.org/wiki/Q1967338","display_name":"Product lifecycle","level":3,"score":0.471231073141098},{"id":"https://openalex.org/C93518851","wikidata":"https://www.wikidata.org/wiki/Q180160","display_name":"Metadata","level":2,"score":0.44932466745376587},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4392979145050049},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.3907736837863922},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.28517186641693115},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.22613480687141418},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.20576182007789612},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18525871634483337},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16396233439445496},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11900538206100464},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2247461538","doi":null,"is_oa":false,"landing_page_url":"https://iced.designsociety.org/download-publication/25728/Optimising+Customer+Satisfaction+By+Integrating+the+Customer%E2%80%99S+Voice+Into+Product+Development","pdf_url":null,"source":{"id":"https://openalex.org/S2764579386","display_name":"Guidelines for a Decision Support Method Adapted to NPD Processes","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Guidelines for a Decision Support Method Adapted to NPD Processes","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","score":0.6000000238418579,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1584759711","https://openalex.org/W1585155070","https://openalex.org/W1862487037","https://openalex.org/W2167142086","https://openalex.org/W2240296095","https://openalex.org/W2478441351","https://openalex.org/W2502857155"],"related_works":["https://openalex.org/W2157059316","https://openalex.org/W7001287231","https://openalex.org/W219117022","https://openalex.org/W4200548231","https://openalex.org/W1557061165","https://openalex.org/W2036658171","https://openalex.org/W4406615289","https://openalex.org/W7038618544","https://openalex.org/W3041991197","https://openalex.org/W2560308931"],"abstract_inverted_index":{"A":[0,61,160],"new":[1],"solution":[2],"approach":[3,25,97,139],"for":[4,48,81,101],"integrating":[5],"customer":[6,34,46,54,76,103,125,128,154],"feedback":[7,47,55,63,86,137,161],"into":[8],"product":[9,29,72,78,91,123,143,158],"development":[10,30],"was":[11,40,65,163],"developed":[12],"at":[13,27],"the":[14,108,112,146,177],"Department":[15],"of":[16,107,114,152,179],"IT":[17],"in":[18],"Mechanical":[19],"Engineering":[20],"(ITM),":[21],"Ruhr-University":[22],"Bochum.":[23],"This":[24],"aims":[26],"increasing":[28],"effectiveness":[31],"and":[32,52,98,118,127,149],"optimising":[33],"satisfaction.":[35,104],"For":[36],"this":[37],"a":[38,168,181],"methodology":[39],"developed,":[41],"which":[42,67],"enables":[43,140],"acquiring":[44],"prospective":[45],"future":[49],"(virtual)":[50],"products":[51],"retrospective":[53],"on":[56,75,89,167],"existing":[57],"(market":[58],"launched)":[59],"products.":[60],"webbased":[62],"assistant":[64],"designed,":[66],"allows":[68],"customers":[69],"to":[70],"evaluate":[71],"concepts":[73],"based":[74,166],"oriented":[77],"test":[79],"models":[80],"extracting":[82],"feedback.":[83],"The":[84,105,136,171],"extracted":[85],"is":[87,111],"mapped":[88],"technical":[90,122],"structures":[92],"using":[93,176],"an":[94,141,150],"extended":[95],"QFD":[96],"advanced":[99],"methods":[100],"measuring":[102],"core":[106],"integration":[109,138],"concept":[110],"extension":[113],"PDM":[115,169],"functions,":[116],"processes":[117],"metadata":[119],"models,":[120],"whereby":[121],"data,":[124],"requirements":[126,155],"satisfaction":[129],"indices":[130],"can":[131],"be":[132],"linked":[133],"context":[134],"sensitively.":[135],"early":[142],"validation":[144],"before":[145],"production/market":[147],"launch":[148],"analysis":[151],"dynamic":[153],"across":[156],"several":[157],"generations.":[159],"system":[162],"prototypically":[164],"realised":[165],"system.":[170],"research":[172],"results":[173],"are":[174],"illustrated":[175],"example":[178],"developing":[180],"mobile":[182],"telephone.":[183]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2016-06-24T00:00:00"}
