{"id":"https://openalex.org/W2242554064","doi":null,"title":"Modelos de evaluaci\u00f3n de la calidad percibida: un an\u00e1lisis de fiabilidad y validez aplicado a los establecimientos virtuales","display_name":"Modelos de evaluaci\u00f3n de la calidad percibida: un an\u00e1lisis de fiabilidad y validez aplicado a los establecimientos virtuales","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2242554064","mag":"2242554064"},"language":"es","primary_location":{"id":"mag:2242554064","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/articulo?codigo=1159729","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070934637","display_name":"Mar\u00eda Jes\u00fas G\u00f3mez Adill\u00f3n","orcid":"https://orcid.org/0000-0003-4574-4727","observed_orcids":["https://orcid.org/0000-0003-4574-4727"]},"institutions":[{"id":"https://openalex.org/I15766328","display_name":"Universitat de Lleida","ror":"https://ror.org/050c3cw24","country_code":"ES","type":"education","lineage":["https://openalex.org/I15766328"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Mar\u00eda Jes\u00fas G\u00f3mez Adill\u00f3n","raw_affiliation_strings":["University of Lleida"],"raw_orcid":"https://orcid.org/0000-0003-4574-4727","affiliations":[{"raw_affiliation_string":"University of Lleida","institution_ids":["https://openalex.org/I15766328"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075309463","display_name":"Eduard Crist\u00f3bal Fransi","orcid":"https://orcid.org/0000-0003-1795-6263","observed_orcids":["https://orcid.org/0000-0003-1795-6263"]},"institutions":[{"id":"https://openalex.org/I15766328","display_name":"Universitat de Lleida","ror":"https://ror.org/050c3cw24","country_code":"ES","type":"education","lineage":["https://openalex.org/I15766328"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Eduard Crist\u00f3bal Fransi","raw_affiliation_strings":["University of Lleida"],"raw_orcid":"https://orcid.org/0000-0003-1795-6263","affiliations":[{"raw_affiliation_string":"University of Lleida","institution_ids":["https://openalex.org/I15766328"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I15766328"],"apc_list":null,"apc_paid":null,"fwci":0.9778,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.85904664,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"614","last_page":"631"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8637999892234802,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8637999892234802,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.050200000405311584,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.03610000014305115,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-quality","display_name":"perceived quality","score":0.968999981880188},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.6740000247955322},{"id":"https://openalex.org/keywords/online-store","display_name":"online store","score":0.8709999918937683},{"id":"https://openalex.org/keywords/quality-assessment-model","display_name":"quality evaluation model","score":0.5649999976158142},{"id":"https://openalex.org/keywords/scale-reliability","display_name":"scale reliability","score":0.6809999942779541},{"id":"https://openalex.org/keywords/scale-validity","display_name":"scale validity","score":0.9940000176429749},{"id":"https://openalex.org/keywords/expert-panel","display_name":"expert panel","score":0.7509999871253967},{"id":"https://openalex.org/keywords/questionnaire-development","display_name":"questionnaire development","score":0.4970000088214874},{"id":"https://openalex.org/keywords/e-commerce-consumers","display_name":"online consumers","score":0.6079999804496765}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6319811940193176},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5208252668380737},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.2691572904586792}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2242554064","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/articulo?codigo=1159729","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W28178360","https://openalex.org/W35392515","https://openalex.org/W1535828339","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1964218847","https://openalex.org/W1965937355","https://openalex.org/W1978609080","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W2000437409","https://openalex.org/W2004135211","https://openalex.org/W2026368098","https://openalex.org/W2027362948","https://openalex.org/W2028809046","https://openalex.org/W2057410711","https://openalex.org/W2073913939","https://openalex.org/W2077617176","https://openalex.org/W2090070311","https://openalex.org/W2099358844","https://openalex.org/W2159306398","https://openalex.org/W2178030295","https://openalex.org/W2246776235","https://openalex.org/W2316110746","https://openalex.org/W3004807288","https://openalex.org/W3005115464"],"related_works":["https://openalex.org/W30278257","https://openalex.org/W2795125597","https://openalex.org/W2023162106","https://openalex.org/W2033457591","https://openalex.org/W3160504468","https://openalex.org/W7217196061","https://openalex.org/W7133585643","https://openalex.org/W4310363009","https://openalex.org/W108123607","https://openalex.org/W2215664877"],"abstract_inverted_index":{"Se":[0],"ha":[1],"configurado":[2],"esta":[3],"investigacion":[4,53],"en":[5,26,38],"varios":[6],"pasos.":[7],"En":[8],"una":[9],"primera":[10],"etapa":[11,51],"se":[12,20,74],"especifico":[13],"el":[14,46],"dominio":[15],"del":[16],"constructo":[17],"y":[18,94],"posteriormente":[19],"elaboro":[21],"un":[22],"panel":[23],"de":[24,28,33,40,52,59,68,70,78,81,88,96],"expertos":[25,32],"materia":[27],"comercio":[29,41],"electronico,":[30],"escogiendo":[31],"las":[34],"diferentes":[35],"partes":[36],"involucradas":[37],"temas":[39],"electronico.":[42],"Una":[43],"vez":[44],"elaborado":[45],"cuestionario":[47],"definitivo,":[48],"la":[49,57,63,82,85,92,97],"siguiente":[50],"nos":[54],"llevo":[55],"a":[56],"obtencion":[58],"los":[60,79],"datos,":[61],"aplicando":[62],"encuesta":[64],"directamente":[65],"al":[66,76],"colectivo":[67],"usuarios":[69],"establecimientos":[71],"virtuales.":[72],"Finalmente,":[73],"procedio":[75],"calculo":[77],"resultados":[80],"escala":[83],"sobre":[84],"calidad":[86],"percibida":[87],"cada":[89],"establecimiento,":[90],"determinando":[91],"fiabilidad":[93],"validez":[95],"misma.":[98]},"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}