{"id":"https://openalex.org/W2242019397","doi":"https://doi.org/10.21002/seam.v8i1.3100","title":"The Effect of Post-Purchase Perceived-Value towards the Relationship Quality of Hajj and Umrah Travel Agencies in Indonesia","display_name":"The Effect of Post-Purchase Perceived-Value towards the Relationship Quality of Hajj and Umrah Travel Agencies in Indonesia","publication_year":2014,"publication_date":"2014-05-05","ids":{"openalex":"https://openalex.org/W2242019397","doi":"https://doi.org/10.21002/seam.v8i1.3100","mag":"2242019397"},"language":"en","primary_location":{"id":"doi:10.21002/seam.v8i1.3100","doi":"https://doi.org/10.21002/seam.v8i1.3100","is_oa":true,"landing_page_url":"https://doi.org/10.21002/seam.v8i1.3100","pdf_url":"https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1251&context=seam","source":{"id":"https://openalex.org/S2738214312","display_name":"The South East Asian Journal of Management","issn_l":"1978-1989","issn":["1978-1989","2355-6641"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The South East Asian Journal of Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1251&context=seam","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036613861","display_name":"Kiki Oktora","orcid":"https://orcid.org/0000-0003-1416-6901","observed_orcids":["https://orcid.org/0000-0003-1416-6901"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Kiki Oktora","raw_affiliation_strings":["University of Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045534019","display_name":"Adrian Achyar","orcid":"https://orcid.org/0000-0002-1057-0061","observed_orcids":["https://orcid.org/0000-0002-1057-0061"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adrian Achyar","raw_affiliation_strings":["University of Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Indonesia","institution_ids":["https://openalex.org/I29617571"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I29617571"],"apc_list":null,"apc_paid":null,"fwci":3.659,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.93475116,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"8","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-quality","display_name":"relationship quality","score":0.9940000176429749},{"id":"https://openalex.org/keywords/hajj-and-umrah-travel-agencies","display_name":"hajj and umrah travel agencies","score":0.8820000290870667},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7839999794960022},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.8370000123977661},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9240000247955322},{"id":"https://openalex.org/keywords/islamic-pilgrimage","display_name":"Islamic pilgrimage","score":0.49900001287460327},{"id":"https://openalex.org/keywords/indonesia","display_name":"Indonesia","score":0.382999986410141}],"concepts":[{"id":"https://openalex.org/C2781009399","wikidata":"https://www.wikidata.org/wiki/Q234915","display_name":"Hajj","level":3,"score":0.9980151653289795},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5355484485626221},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.49448490142822266},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4862190783023834},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4836236536502838},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4649578034877777},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4438869059085846},{"id":"https://openalex.org/C2779448473","wikidata":"https://www.wikidata.org/wiki/Q1644573","display_name":"Pilgrimage","level":2,"score":0.4239484667778015},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35362696647644043},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26722025871276855},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.21088483929634094},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.17819613218307495},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.13166147470474243},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.11600154638290405},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1041850745677948},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.21002/seam.v8i1.3100","doi":"https://doi.org/10.21002/seam.v8i1.3100","is_oa":true,"landing_page_url":"https://doi.org/10.21002/seam.v8i1.3100","pdf_url":"https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1251&context=seam","source":{"id":"https://openalex.org/S2738214312","display_name":"The South East Asian Journal of Management","issn_l":"1978-1989","issn":["1978-1989","2355-6641"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The South East Asian Journal of Management","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:bc1134accac748af88b694e448025891","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/bc1134accac748af88b694e448025891","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The South East Asian Journal of Management, Vol 8, Iss 1 (2014)","raw_type":"article"},{"id":"pmh:oai:journal.ui.ac.id:article/3100","doi":null,"is_oa":false,"landing_page_url":"http://journal.ui.ac.id/index.php/tseajm/article/view/3100","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The South East Asian Journal of Management; Vol 8, No 1 (2014): April 2014","raw_type":"Peer-reviewed Article"}],"best_oa_location":{"id":"doi:10.21002/seam.v8i1.3100","doi":"https://doi.org/10.21002/seam.v8i1.3100","is_oa":true,"landing_page_url":"https://doi.org/10.21002/seam.v8i1.3100","pdf_url":"https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1251&context=seam","source":{"id":"https://openalex.org/S2738214312","display_name":"The South East Asian Journal of Management","issn_l":"1978-1989","issn":["1978-1989","2355-6641"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The South East Asian Journal of Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2242019397.pdf","grobid_xml":"https://content.openalex.org/works/W2242019397.grobid-xml"},"referenced_works_count":31,"referenced_works":["https://openalex.org/W297345137","https://openalex.org/W1549054775","https://openalex.org/W1568274144","https://openalex.org/W1578409924","https://openalex.org/W1607208425","https://openalex.org/W1967968613","https://openalex.org/W1983710994","https://openalex.org/W1985015198","https://openalex.org/W1991670833","https://openalex.org/W1996164389","https://openalex.org/W2001579773","https://openalex.org/W2007402659","https://openalex.org/W2023550987","https://openalex.org/W2031541840","https://openalex.org/W2042568253","https://openalex.org/W2053703336","https://openalex.org/W2070054856","https://openalex.org/W2070951272","https://openalex.org/W2078789144","https://openalex.org/W2091061480","https://openalex.org/W2106772961","https://openalex.org/W2111530506","https://openalex.org/W2114648343","https://openalex.org/W2118110334","https://openalex.org/W2140397234","https://openalex.org/W2152725478","https://openalex.org/W2172052405","https://openalex.org/W2181956718","https://openalex.org/W2230940750","https://openalex.org/W2895084344","https://openalex.org/W4301944328"],"related_works":["https://openalex.org/W7065662099","https://openalex.org/W3125960895","https://openalex.org/W2765960265","https://openalex.org/W2932626634","https://openalex.org/W2041803567","https://openalex.org/W2335758754","https://openalex.org/W4385635442","https://openalex.org/W4380365361","https://openalex.org/W4402241586","https://openalex.org/W2991916567"],"abstract_inverted_index":{"One":[0],"out":[1],"of":[2,24,26,44,81,89,97],"four":[3],"people":[4,27],"in":[5,20,52],"the":[6,16,21,87,112],"world":[7],"is":[8,57,84],"a":[9],"Moslem,":[10],"and":[11,38,46,70,75,100,104,118,130],"Indonesia":[12],"ranks":[13],"first":[14],"on":[15,73,102],"biggest":[17],"Moslem":[18],"population":[19],"world.":[22],"Hundreds":[23],"thousands":[25],"go":[28],"to":[29,33,85,92],"Makkah":[30],"each":[31],"year":[32],"make":[34],"Hajj":[35,37,45,69,74,103],"(pilgrimage).":[36],"Umrah":[39,47,76,105],"travel":[40,77,106],"agencies":[41],"as":[42,54],"providers":[43],"packages":[48],"are":[49],"becoming":[50],"important":[51],"Indonesia,":[53],"their":[55],"number":[56],"about":[58,68],"two":[59],"hundred":[60],"agencies.":[61,78,107],"However,":[62],"there":[63],"has":[64],"been":[65],"little":[66],"discussion":[67],"Umrah,":[71],"especially":[72],"The":[79],"purpose":[80],"this":[82],"paper":[83],"identify":[86],"relationships":[88],"post-purchase":[90,113],"perceived-value":[91,114],"relationship":[93],"quality,":[94],"which":[95],"consists":[96],"satisfaction,":[98],"commitment,":[99,131],"trust,":[101],"This":[108],"study":[109],"finds":[110],"that":[111],"significantly":[115,127],"affects":[116,128],"satisfaction":[117,126],"trust":[119,129,133],"but":[120],"does":[121,134],"not":[122,135],"affect":[123,136],"commitment.":[124,137],"Moreover,":[125],"while":[132]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}