{"id":"https://openalex.org/W2239338041","doi":null,"title":"Motivational factors that influence the loyalty of employees in the hotel industry in Kota Kinabalu","display_name":"Motivational factors that influence the loyalty of employees in the hotel industry in Kota Kinabalu","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2239338041","mag":"2239338041"},"language":"en","primary_location":{"id":"pmh:oai:eprints.ums.edu.my:44578","doi":null,"is_oa":true,"landing_page_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","pdf_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","source":{"id":"https://openalex.org/S4306400331","display_name":"UMS Institutional Repository (Universiti Malaysia Sabah)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I161371597","host_organization_name":"Universiti of Malaysia Sabah","host_organization_lineage":["https://openalex.org/I161371597"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087228478","display_name":"Pei Sung Toh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Pei Sung Toh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5087228478"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8490999937057495,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8490999937057495,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.13109999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.014000000432133675,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-loyalty","display_name":"employee loyalty","score":0.9350000023841858},{"id":"https://openalex.org/keywords/intrinsic-motivation","display_name":"intrinsic motivation","score":0.9909999966621399},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.8999999761581421},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.6830000281333923},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.7049999833106995},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.5770000219345093},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.8050000071525574},{"id":"https://openalex.org/keywords/career-development","display_name":"career development","score":0.7129999995231628},{"id":"https://openalex.org/keywords/recognition","display_name":"recognition","score":0.7850000262260437},{"id":"https://openalex.org/keywords/responsibility","display_name":"responsibility","score":0.6859999895095825},{"id":"https://openalex.org/keywords/work-itself","display_name":"work itself","score":0.7390000224113464},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.6669999957084656},{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.6589999794960022},{"id":"https://openalex.org/keywords/kota-kinabalu","display_name":"Kota Kinabalu","score":0.8199999928474426}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8378473520278931},{"id":"https://openalex.org/C2987222852","wikidata":"https://www.wikidata.org/wiki/Q27686","display_name":"Hotel industry","level":3,"score":0.7754019498825073},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6753057241439819},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6146309971809387},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6107504963874817},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5926923751831055},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.575406014919281},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5225179195404053},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.5197665095329285},{"id":"https://openalex.org/C2991661598","wikidata":"https://www.wikidata.org/wiki/Q1631120","display_name":"Hotel management","level":3,"score":0.5129730105400085},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.4657227694988251},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.42466920614242554},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.39338889718055725},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28756558895111084},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.21034622192382812},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1438191533088684},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13372424244880676},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13250181078910828},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10668888688087463},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.ums.edu.my:44578","doi":null,"is_oa":true,"landing_page_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","pdf_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","source":{"id":"https://openalex.org/S4306400331","display_name":"UMS Institutional Repository (Universiti Malaysia Sabah)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I161371597","host_organization_name":"Universiti of Malaysia Sabah","host_organization_lineage":["https://openalex.org/I161371597"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:2239338041","doi":null,"is_oa":false,"landing_page_url":"https://eprints.ums.edu.my/id/eprint/3501","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.ums.edu.my:44578","doi":null,"is_oa":true,"landing_page_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","pdf_url":"https://eprints.ums.edu.my/id/eprint/44578/1/24%20PAGES.pdf","source":{"id":"https://openalex.org/S4306400331","display_name":"UMS Institutional Repository (Universiti Malaysia Sabah)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I161371597","host_organization_name":"Universiti of Malaysia Sabah","host_organization_lineage":["https://openalex.org/I161371597"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2239338041.pdf","grobid_xml":"https://content.openalex.org/works/W2239338041.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1031540302","https://openalex.org/W4220928378","https://openalex.org/W7024814250","https://openalex.org/W4372348892","https://openalex.org/W1514443920","https://openalex.org/W7088454025","https://openalex.org/W2384870123","https://openalex.org/W7162444935","https://openalex.org/W6912183487","https://openalex.org/W3019752612"],"abstract_inverted_index":{"The":[0,140,149,171],"tourism":[1],"industry":[2,43,69],"has":[3,128],"gained":[4],"prominence":[5],"in":[6,17,38,44,66,94,183],"Malaysia":[7],"and":[8,53,121,137,156],"with":[9,86,97,105],"the":[10,14,25,30,39,57,62,67,122,133,162,175],"global":[11],"nature":[12,63],"of":[13,64,151,193],"industry,":[15],"transformation":[16],"issues":[18],"including":[19],"human":[20],"resource":[21],"constantly":[22],"evolving":[23],"for":[24,142],"better.":[26],"This":[27],"study":[28,144,153,172],"analyzes":[29],"employment":[31],"loyalty":[32,136],"by":[33,111],"examining":[34],"intrinsic":[35,112,138],"motivation":[36,113],"factors":[37,166],"star":[40],"rated":[41],"hotel":[42,58,68,169,176],"Kota":[45],"Kinabalu.":[46],"Issues":[47],"such":[48,114],"as":[49,79,115,161],"high":[50],"labor":[51],"turnover":[52],"hard":[54],"to":[55,61,73,92,167,185,188],"retain":[56],"employees":[59,82,101,187],"due":[60],"work":[65,123,157],"give":[70],"added":[71],"insights":[72],"this":[74,143,152],"issue.":[75],"Loyalty":[76],"is":[77,145],"regarded":[78],"attitudinal":[80],"that":[81,174],"who":[83,102],"are":[84,89,103,108,159],"satisfied":[85,104],"their":[87,98,106,180],"job":[88,107],"more":[90],"likely":[91],"engage":[93],"a":[95,190],"relationship":[96,134],"employer.":[99],"Thus,":[100],"being":[109],"motivated":[110],"advancement,":[116],"recognition,":[117],"responsibility,":[118],"career":[119],"growth,":[120],"itself.":[124],"In":[125],"addition,":[126],"gender":[127],"no":[129],"moderating":[130],"effect":[131],"on":[132],"between":[135],"motivation.":[139],"methodology":[141],"using":[146],"quantitative":[147],"approach.":[148],"findings":[150],"which":[154],"responsibility":[155],"itself":[158],"identified":[160],"two":[163],"most":[164],"important":[165],"motivate":[168,186],"employees.":[170],"recommends":[173],"management":[177],"should":[178],"understand":[179],"employees'":[181],"needs":[182],"order":[184],"ensure":[189],"higher":[191],"degree":[192],"commitment.":[194]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}