{"id":"https://openalex.org/W2228433119","doi":"https://doi.org/10.4018/ijisss.2016010103","title":"TQM Practices in Public Sector","display_name":"TQM Practices in Public Sector","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2228433119","doi":"https://doi.org/10.4018/ijisss.2016010103","mag":"2228433119"},"language":"en","primary_location":{"id":"doi:10.4018/ijisss.2016010103","doi":"https://doi.org/10.4018/ijisss.2016010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://osuva.uwasa.fi/handle/10024/9886","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017843514","display_name":"Mian M. Ajmal","orcid":"https://orcid.org/0000-0001-9534-7629","observed_orcids":["https://orcid.org/0000-0001-9534-7629"]},"institutions":[{"id":"https://openalex.org/I117222138","display_name":"Abu Dhabi University","ror":"https://ror.org/01r3kjq03","country_code":"AE","type":"education","lineage":["https://openalex.org/I117222138"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Mian M. Ajmal","raw_affiliation_strings":["College of Business Administration (CoBA), Abu Dhabi University, Abu Dhabi, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business Administration (CoBA), Abu Dhabi University, Abu Dhabi, United Arab Emirates","institution_ids":["https://openalex.org/I117222138"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066433169","display_name":"Ville Tuomi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Ville Tuomi","raw_affiliation_strings":["Lev\u00f3n Institute, University of Vaasa, Vaasa, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lev\u00f3n Institute, University of Vaasa, Vaasa, Finland","institution_ids":["https://openalex.org/I79765343"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008696976","display_name":"Petri Helo","orcid":"https://orcid.org/0000-0002-0501-2727","observed_orcids":["https://orcid.org/0000-0002-0501-2727"]},"institutions":[{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Petri T. Helo","raw_affiliation_strings":["Department of Industrial Management, University of Vaasa, Vaasa, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Management, University of Vaasa, Vaasa, Finland","institution_ids":["https://openalex.org/I79765343"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032336096","display_name":"Maqsood Ahmad Sandhu","orcid":"https://orcid.org/0000-0003-1994-7192","observed_orcids":["https://orcid.org/0000-0003-1994-7192"]},"institutions":[{"id":"https://openalex.org/I201726411","display_name":"United Arab Emirates University","ror":"https://ror.org/01km6p862","country_code":"AE","type":"education","lineage":["https://openalex.org/I201726411"]},{"id":"https://openalex.org/I79765343","display_name":"University of Vaasa","ror":"https://ror.org/03769b225","country_code":"FI","type":"education","lineage":["https://openalex.org/I79765343"]}],"countries":["AE","FI"],"is_corresponding":false,"raw_author_name":"Maqsood Ahmad Sandhu","raw_affiliation_strings":["Business Administration Department, UAE University, United Arab Emirates","Department of Industrial Management, University of Vaasa, Vaasa, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Administration Department, UAE University, United Arab Emirates","institution_ids":["https://openalex.org/I201726411"]},{"raw_affiliation_string":"Department of Industrial Management, University of Vaasa, Vaasa, Finland","institution_ids":["https://openalex.org/I79765343"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5326,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.87610005,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"8","issue":"1","first_page":"34","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5234000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5234000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.3544999957084656,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.11630000174045563,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":1.0},{"id":"https://openalex.org/keywords/public-sector","display_name":"public sector","score":0.6399999856948853},{"id":"https://openalex.org/keywords/public-health-institutions","display_name":"public health centers","score":0.9679999947547913},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.6230000257492065},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.6549999713897705},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.8180000185966492},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.5440000295639038},{"id":"https://openalex.org/keywords/public-service-organizations","display_name":"public service organizations","score":0.6259999871253967}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.875877857208252},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.6494331359863281},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6219490766525269},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5915133357048035},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.5006937980651855},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4933299124240875},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4921261668205261},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45061153173446655},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.44461798667907715},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.40785127878189087},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3815406560897827},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20522883534431458},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16606763005256653},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1343851089477539},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0959780216217041},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4018/ijisss.2016010103","doi":"https://doi.org/10.4018/ijisss.2016010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:8:y:2016:i:1:p:34-44","doi":null,"is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISSS.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:osuva.uwasa.fi:10024/9886","doi":null,"is_oa":true,"landing_page_url":"https://osuva.uwasa.fi/handle/10024/9886","pdf_url":null,"source":{"id":"https://openalex.org/S4306400974","display_name":"Osuva (University of Vaasa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79765343","host_organization_name":"University of Vaasa","host_organization_lineage":["https://openalex.org/I79765343"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"WOS: 000387440000003","raw_type":"article"},{"id":"mag:3209860306","doi":null,"is_oa":false,"landing_page_url":"https://osuva.uwasa.fi/bitstream/10024/9886/2/Osuva_Ajmal_Tuomi_Helo_Sandhu_2016.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:osuva.uwasa.fi:10024/9886","doi":null,"is_oa":true,"landing_page_url":"https://osuva.uwasa.fi/handle/10024/9886","pdf_url":null,"source":{"id":"https://openalex.org/S4306400974","display_name":"Osuva (University of Vaasa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79765343","host_organization_name":"University of Vaasa","host_organization_lineage":["https://openalex.org/I79765343"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"WOS: 000387440000003","raw_type":"article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.46810001134872437}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W54235218","https://openalex.org/W1505717428","https://openalex.org/W1535431263","https://openalex.org/W1535568291","https://openalex.org/W1575435169","https://openalex.org/W1605991455","https://openalex.org/W1608200324","https://openalex.org/W1971575096","https://openalex.org/W1977711066","https://openalex.org/W1984306147","https://openalex.org/W1993228704","https://openalex.org/W1999705214","https://openalex.org/W2004722177","https://openalex.org/W2007260365","https://openalex.org/W2027812813","https://openalex.org/W2027941281","https://openalex.org/W2028990389","https://openalex.org/W2049517753","https://openalex.org/W2050127949","https://openalex.org/W2065732700","https://openalex.org/W2070420325","https://openalex.org/W2076762167","https://openalex.org/W2079688297","https://openalex.org/W2101703359","https://openalex.org/W2104457436","https://openalex.org/W2110643539","https://openalex.org/W2130963423","https://openalex.org/W2144190226","https://openalex.org/W2794052174"],"related_works":["https://openalex.org/W646913215","https://openalex.org/W19467413","https://openalex.org/W2671393528","https://openalex.org/W2396681236","https://openalex.org/W2104457436","https://openalex.org/W2591739124","https://openalex.org/W1994140702","https://openalex.org/W4402451368","https://openalex.org/W1966939368","https://openalex.org/W2396964666"],"abstract_inverted_index":{"This":[0],"study":[1,42,182],"aims":[2],"to":[3,170,194,209,224],"discuss":[4],"the":[5,58,61,74,88,113,122,153,171,178],"evolution,":[6],"principles,":[7],"and":[8,32,60,70,102,121,126,132,142,162],"stages":[9],"of":[10,57,66,73,90,119,124,155,174,215],"total":[11],"quality":[12,31],"management":[13,125],"(TQM)":[14],"in":[15,96,105,177,191],"public":[16,39,216],"health":[17],"care":[18],"organizations.":[19,76,82],"It":[20],"also":[21,166,207],"makes":[22],"a":[23,107,116,138,188,197],"comparison":[24],"that":[25],"how":[26],"case":[27,75,81],"organizations":[28,218],"think":[29],"about":[30],"TQM":[33,97,156,179,201,213],"along":[34],"with":[35,87,115],"its":[36,100,103],"applicability":[37],"within":[38],"sector.":[40],"The":[41,49,181,205],"can":[43],"be":[44,184],"categorized":[45],"as":[46],"qualitative":[47],"research.":[48],"data":[50,84],"is":[51,85,110],"collected":[52],"from":[53,152,187],"semi":[54],"structural":[55],"interviews":[56],"informants":[59],"concerning":[62],"documents,":[63],"which":[64,109],"consist":[65],"strategy,":[67],"policy":[68],"papers":[69],"audit":[71],"reports":[72],"Altogether":[77],"there":[78],"are":[79,99,134,143],"two":[80],"Furthermore,":[83],"analyzed":[86],"help":[89],"content":[91],"analysis.":[92],"Most":[93],"vital":[94,144],"issues":[95],"practices":[98,202,214],"comprehensiveness,":[101],"application":[104],"such":[106],"way":[108,118],"appropriate":[111],"for":[112,136,200],"organization,":[114],"logical":[117],"operation":[120],"participation":[123],"personnel.":[127],"Training,":[128],"guidance,":[129],"teamwork,":[130],"involvement":[131],"learning":[133],"imperative":[135],"achieving":[137],"continuous":[139],"improvement":[140],"culture":[141],"elements":[145],"when":[146],"adopting":[147],"TQM.":[148],"Managers":[149],"should":[150,165],"learn":[151],"experience":[154],"implementers":[157],"by":[158,219],"studying":[159],"expected":[160],"challenges":[161],"pitfalls.":[163],"They":[164],"pay":[167],"more":[168,203],"attention":[169],"crucial":[172],"role":[173],"all":[175],"stakeholders":[176],"implementation.":[180],"could":[183],"quite":[185],"valuable":[186],"strategic":[189],"perspective":[190],"providing":[192],"guidelines":[193],"build":[195],"up":[196],"proper":[198],"plan":[199],"promptly.":[204],"paper":[206],"manages":[208],"shed":[210],"light":[211],"on":[212],"service":[217],"comparing":[220],"their":[221],"current":[222],"approaches":[223],"quality.":[225]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}