{"id":"https://openalex.org/W2216728581","doi":"https://doi.org/10.21831/economia.v10i2.7540","title":"PENGARUH KUALITAS PELAYANAN DAN PRODUK PEMBIAYAAN TERHADAP MINAT DAN KEPUTUSAN MENJADI NASABAH DI BANK SYARIAH","display_name":"PENGARUH KUALITAS PELAYANAN DAN PRODUK PEMBIAYAAN TERHADAP MINAT DAN KEPUTUSAN MENJADI NASABAH DI BANK SYARIAH","publication_year":2014,"publication_date":"2014-10-01","ids":{"openalex":"https://openalex.org/W2216728581","doi":"https://doi.org/10.21831/economia.v10i2.7540","mag":"2216728581"},"language":"en","primary_location":{"id":"pmh:oai:journal.uny.ac.id:article/7540","doi":"https://doi.org/10.21831/economia.v10i2.7540","is_oa":true,"landing_page_url":"https://journal.uny.ac.id/index.php/economia/article/view/7540","pdf_url":"https://journal.uny.ac.id/index.php/economia/article/download/7540/6516","source":{"id":"https://openalex.org/S2737474513","display_name":"Jurnal Economia","issn_l":"1858-2648","issn":["1858-2648","2460-1152"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314915","host_organization_name":"State University of Yogyakarta","host_organization_lineage":["https://openalex.org/P4310314915"],"host_organization_lineage_names":["State University of Yogyakarta"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.21831/economia.v10i2","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://journal.uny.ac.id/index.php/economia/article/download/7540/6516","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020529712","display_name":"Bagja Sumantri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I127859547","display_name":"Yogyakarta State University","ror":"https://ror.org/05fryw881","country_code":"ID","type":"education","lineage":["https://openalex.org/I127859547"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Bagja Sumantri","raw_affiliation_strings":["Universitas Negeri Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Negeri Yogyakarta","institution_ids":["https://openalex.org/I127859547"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5020529712"],"corresponding_institution_ids":["https://openalex.org/I127859547"],"apc_list":{"value":1000000,"currency":"IDR","value_usd":65},"apc_paid":{"value":1000000,"currency":"IDR","value_usd":65},"fwci":0.0,"has_fulltext":true,"cited_by_count":33,"citation_normalized_percentile":{"value":0.32302042,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.010900000110268593,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9789999723434448},{"id":"https://openalex.org/keywords/financing-products","display_name":"financing products","score":0.9769999980926514},{"id":"https://openalex.org/keywords/sharia-banks","display_name":"sharia banks","score":0.8410000205039978},{"id":"https://openalex.org/keywords/customer-interest","display_name":"customer interest","score":0.7609999775886536},{"id":"https://openalex.org/keywords/customer-decision","display_name":"customer decision","score":0.652999997138977},{"id":"https://openalex.org/keywords/customer-acquisition","display_name":"customer acquisition","score":0.5350000262260437},{"id":"https://openalex.org/keywords/islamic-banking","display_name":"Islamic banking","score":0.843999981880188},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.33899998664855957},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.42500001192092896},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.4580000042915344},{"id":"https://openalex.org/keywords/customer-referral","display_name":"customer referral","score":0.3100000023841858},{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.44600000977516174},{"id":"https://openalex.org/keywords/customer-complaint-resolution","display_name":"customer complaints management","score":0.3319999873638153},{"id":"https://openalex.org/keywords/customer-complaints-escalation","display_name":"customer complaints escalation","score":0.4090000092983246}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44030922651290894},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.37612059712409973}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:journal.uny.ac.id:article/7540","doi":"https://doi.org/10.21831/economia.v10i2.7540","is_oa":true,"landing_page_url":"https://journal.uny.ac.id/index.php/economia/article/view/7540","pdf_url":"https://journal.uny.ac.id/index.php/economia/article/download/7540/6516","source":{"id":"https://openalex.org/S2737474513","display_name":"Jurnal Economia","issn_l":"1858-2648","issn":["1858-2648","2460-1152"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314915","host_organization_name":"State University of Yogyakarta","host_organization_lineage":["https://openalex.org/P4310314915"],"host_organization_lineage_names":["State University of Yogyakarta"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.21831/economia.v10i2","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:d74e1dc897a842928e4177343c8dca35","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/d74e1dc897a842928e4177343c8dca35","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Economia, Vol 10, Iss 2, Pp 141-147 (2014)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:journal.uny.ac.id:article/7540","doi":"https://doi.org/10.21831/economia.v10i2.7540","is_oa":true,"landing_page_url":"https://journal.uny.ac.id/index.php/economia/article/view/7540","pdf_url":"https://journal.uny.ac.id/index.php/economia/article/download/7540/6516","source":{"id":"https://openalex.org/S2737474513","display_name":"Jurnal Economia","issn_l":"1858-2648","issn":["1858-2648","2460-1152"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314915","host_organization_name":"State University of Yogyakarta","host_organization_lineage":["https://openalex.org/P4310314915"],"host_organization_lineage_names":["State University of Yogyakarta"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.21831/economia.v10i2","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2216728581.pdf","grobid_xml":"https://content.openalex.org/works/W2216728581.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1934460240","https://openalex.org/W6988987856","https://openalex.org/W4223973893","https://openalex.org/W7070571285","https://openalex.org/W7005079310","https://openalex.org/W3197339111","https://openalex.org/W7219746371","https://openalex.org/W2948520668","https://openalex.org/W2952288127","https://openalex.org/W7070482289"],"abstract_inverted_index":{"Abstrak:":[0],"Pengaruh":[1],"Kualitas":[2,84],"Pelayanan":[3],"dan":[4,9,42,62],"Produk":[5,107],"Pembiayaan":[6],"Terhadap":[7],"Minat":[8],"Keputusan":[10],"Menjadi":[11],"Nasabah":[12],"di":[13],"Bank":[14],"Syariah.":[15],"Penelitian":[16,50,56,93],"ini":[17,51,57,94],"bertujuan":[18],"untuk":[19],"mengetahui":[20],"pengaruh":[21,28,35,43,76],"kualitas":[22,29,78,130],"pelayanan":[23,30,79,85],"terhadap":[24,31,38,46,80,89,103,112,124],"minat":[25,39,81,104,118],"menjadi":[26,33,40,48,82,91,105,114,119,126],"nasabah,":[27,34],"keputusan":[32,47,90,113,125],"produk":[36,44,98,132],"pembiayaan":[37,45,99,108],"nasabah":[41,120],"nasabah.":[49,83,92,106,115,127],"merupakan":[52],"penelitian":[53,72],"asosiatif":[54],"kausal.":[55],"menggunakan":[58,68],"simple":[59,237],"random":[60,238],"sampling":[61,239,242],"kuota":[63],"sampling,":[64],"sedangkan":[65],"analisis":[66,69],"data":[67],"jalur.":[70],"Hasil":[71],"menunjukkan":[73],"bahwa":[74,97],"ada":[75],"positif":[77,88,102,111,123],"juga":[86,95,100,109,121],"berpengaruh":[87,101,110,122],"menemukan":[96],"Selain":[116],"itu":[117],"Kata":[128],"kunci:":[129],"pelayanan,":[131],"pembiayaan,":[133],"bank":[134],"syariah":[135],"Abstract:":[136],"The":[137,146,232,253,288],"Effecs":[138],"of":[139,154,164,188,199,212,249,255,265,299],"Service":[140,274],"Quality":[141,341],"and":[142,148,209,240],"Financing":[143,309],"Product":[144],"on":[145,167,178,190,202,219,268,281,302,316,334],"Interest":[147],"Decision":[149],"in":[150,170,181,193,205,215,222,284,305,319,326,337],"Becoming":[151],"A":[152],"Customer":[153],"Sharia":[155],"Banks.":[156],"This":[157,226],"study":[158,257,289],"aims":[159],"to":[160],"investigate":[161],"the":[162,168,174,179,185,191,197,203,210,213,220,250,256,269,282,303,317],"effect":[163,175,186,198,211,264,280,298,315,333],"service":[165,177,266],"quality":[166,176,267,275],"interest":[169,192,214,270,304,325],"becoming":[171,182,194,206,216,223,271,285,306,320,327,338],"a":[172,183,195,207,217,224,228,262,272,278,286,296,307,313,321,328,331],"customer,":[173,184,196,208],"decision":[180,204,221,318,336],"financing":[187,200,300,343],"product":[189,201,301,310],"customer":[218,329],"customer.":[225,273,287,308,322,339],"was":[227],"causal":[229],"associative":[230],"study.":[231],"research":[233],"use":[234],"by":[235,247],"means":[236,248],"quota":[241],"techniques,":[243],"an":[244],"were":[245],"analysed":[246],"path":[251],"analysis.":[252],"results":[254],"show":[258],"that":[259,293],"there":[260,294],"is":[261,295],"positive":[263,279,297,314,332],"also":[276,290,311],"has":[277,312,330],"decisions":[283],"finds":[291],"out":[292],"In":[323],"additionthe":[324],"th":[335],"Keywords:":[340],"service,":[342],"product,":[344],"sharia":[345],"bank.":[346]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}