{"id":"https://openalex.org/W220920422","doi":null,"title":"How Loyal Are Your Users? Loyalty and Loyalty Outcome Behaviors: An Empirical Study in the Free/Libre Open Source Software Context","display_name":"How Loyal Are Your Users? Loyalty and Loyalty Outcome Behaviors: An Empirical Study in the Free/Libre Open Source Software Context","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W220920422","mag":"220920422"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:digit2010-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/digit2010/1","pdf_url":"http://aisel.aisnet.org/digit2010/1","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"DIGIT 2010 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/digit2010/1","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019751914","display_name":"Namjoo Choi","orcid":"https://orcid.org/0000-0002-2281-5046","observed_orcids":["https://orcid.org/0000-0002-2281-5046"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Namjoo Choi","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2281-5046","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084262032","display_name":"InduShobha N. Chengalur-Smith","orcid":"https://orcid.org/0000-0002-5327-0915","observed_orcids":["https://orcid.org/0000-0002-5327-0915"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"InduShobha Chengalur\u2010Smith","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5327-0915","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5055873328","display_name":"Saggi Nevo","orcid":"https://orcid.org/0000-0002-4195-6733","observed_orcids":["https://orcid.org/0000-0002-4195-6733"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Saggi Nevo","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4195-6733","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7397,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.83880429,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8525000214576721,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8525000214576721,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.11670000106096268,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.020800000056624413,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-loyalty","display_name":"user loyalty","score":0.9520000219345093},{"id":"https://openalex.org/keywords/free-and-open-source-software","display_name":"free and open source software","score":0.9419999718666077},{"id":"https://openalex.org/keywords/habit","display_name":"habit","score":0.6639999747276306},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7129999995231628},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.8420000076293945},{"id":"https://openalex.org/keywords/brand-extension","display_name":"brand extension","score":0.9950000047683716},{"id":"https://openalex.org/keywords/information-system-users","display_name":"information system users","score":0.5339999794960022}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6958402395248413},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.645122766494751},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.5769810080528259},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5514470338821411},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5414166450500488},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.5124056935310364},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46550968289375305},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4635765850543976},{"id":"https://openalex.org/C2778945127","wikidata":"https://www.wikidata.org/wiki/Q1426546","display_name":"Loyalty program","level":5,"score":0.4319204092025757},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4309907555580139},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3361976146697998},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.27985405921936035},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.26799988746643066},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:digit2010-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/digit2010/1","pdf_url":"http://aisel.aisnet.org/digit2010/1","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"DIGIT 2010 Proceedings","raw_type":"text"},{"id":"mag:220920422","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1000&context=digit2010","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:digit2010-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/digit2010/1","pdf_url":"http://aisel.aisnet.org/digit2010/1","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"DIGIT 2010 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W220920422.pdf","grobid_xml":"https://content.openalex.org/works/W220920422.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W79937781","https://openalex.org/W1574378514","https://openalex.org/W1965574139","https://openalex.org/W1975694814","https://openalex.org/W1987525872","https://openalex.org/W1998040366","https://openalex.org/W1999568134","https://openalex.org/W2005813233","https://openalex.org/W2007323286","https://openalex.org/W2011815066","https://openalex.org/W2014049963","https://openalex.org/W2014818400","https://openalex.org/W2022368772","https://openalex.org/W2033943395","https://openalex.org/W2038150191","https://openalex.org/W2039045809","https://openalex.org/W2049735602","https://openalex.org/W2066581716","https://openalex.org/W2069181680","https://openalex.org/W2073379693","https://openalex.org/W2083365829","https://openalex.org/W2086317100","https://openalex.org/W2093091022","https://openalex.org/W2094260684","https://openalex.org/W2096769597","https://openalex.org/W2097978649","https://openalex.org/W2100379340","https://openalex.org/W2107294940","https://openalex.org/W2109706498","https://openalex.org/W2110506823","https://openalex.org/W2117948235","https://openalex.org/W2120255154","https://openalex.org/W2132725536","https://openalex.org/W2160123621","https://openalex.org/W2166838101","https://openalex.org/W3124560715","https://openalex.org/W3139683125","https://openalex.org/W3144052228","https://openalex.org/W3158650448"],"related_works":["https://openalex.org/W280704978","https://openalex.org/W972475079","https://openalex.org/W2293117389","https://openalex.org/W3202807373","https://openalex.org/W2084078879","https://openalex.org/W2992228573","https://openalex.org/W2268931212","https://openalex.org/W4235911154","https://openalex.org/W6941363181","https://openalex.org/W1975466888"],"abstract_inverted_index":{"The":[0,124],"contemporary":[1],"IS":[2,22,74],"industry":[3],"faces":[4],"a":[5,28,79,120],"challenge":[6],"that":[7,16,34],"is":[8,140],"similar":[9],"to":[10,42,54,82,111],"brand":[11,57,114],"proliferation":[12],"in":[13,31,69,72,116,131,150],"consumer":[14,152],"products,":[15],"of":[17,47,119,142],"identifying":[18],"and":[19,56,65,88,90,94,96,101,103,113,155,169],"nurturing":[20],"loyal":[21,39],"users.":[23],"Also,":[24],"there":[25],"has":[26],"been":[27],"growing":[29,67],"interest":[30,68],"potential":[32],"benefits":[33],"can":[35],"be":[36,128],"derived":[37],"from":[38],"users'":[40],"contributions":[41,71],"IS,":[43],"such":[44],"as":[45,138,156],"word":[46],"mouth":[48],"(WOM)":[49],"marketing,":[50],"non-verbal":[51,108],"endorsement,":[52,109],"resistance":[53,110],"counter-persuasion,":[55,112],"extension":[58],"behaviors.":[59,172],"To":[60],"address":[61],"the":[62,66,73,84,97,117,132,143,147,151,165],"increasing":[63,148],"competition":[64,149],"user":[70],"industry,":[75],"this":[76],"study":[77],"proposes":[78],"conceptual":[80],"model":[81,126],"examine":[83],"relationships":[85,98],"between":[86,99,167],"loyalty":[87,100,168],"habit":[89,102],"their":[91,104],"antecedents":[92],"(satisfaction":[93],"investment),":[95],"outcome":[105,171],"behaviors":[106],"(WOM,":[107],"extension)":[115],"presence":[118],"moderating":[121],"factor":[122],"(s).":[123],"proposed":[125],"will":[127],"empirically":[129],"tested":[130],"Free/Libre":[133,157],"Open":[134,158],"Source":[135,159],"Software":[136,160],"context":[137],"it":[139],"one":[141],"driving":[144],"forces":[145],"for":[146],"software":[153],"market":[154],"ideology":[161],"may":[162],"potentially":[163],"moderate":[164],"relationship":[166],"its":[170]},"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}