{"id":"https://openalex.org/W2208049783","doi":"https://doi.org/10.1007/978-1-4614-1554-1_2","title":"The Service Imperative in the Retailing Industry","display_name":"The Service Imperative in the Retailing Industry","publication_year":2011,"publication_date":"2011-11-11","ids":{"openalex":"https://openalex.org/W2208049783","doi":"https://doi.org/10.1007/978-1-4614-1554-1_2","mag":"2208049783"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4614-1554-1_2","doi":"https://doi.org/10.1007/978-1-4614-1554-1_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4614-1554-1_2","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4256717662","display_name":"Service Management"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100416219","display_name":"Minjeong Kim","orcid":"https://orcid.org/0000-0002-4684-5442","observed_orcids":["https://orcid.org/0000-0002-4684-5442","https://orcid.org/0000-0003-2096-6649","https://orcid.org/0000-0003-1847-7512"]},"institutions":[{"id":"https://openalex.org/I131249849","display_name":"Oregon State University","ror":"https://ror.org/00ysfqy60","country_code":"US","type":"education","lineage":["https://openalex.org/I131249849"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Minjeong Kim","raw_affiliation_strings":["Merchandising Management Program, Department of Design and Human Environment, Oregon State University, Corvallis, OR, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Merchandising Management Program, Department of Design and Human Environment, Oregon State University, Corvallis, OR, USA","institution_ids":["https://openalex.org/I131249849"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074313299","display_name":"Jay A. Kandampully","orcid":"https://orcid.org/0000-0003-1394-2462","observed_orcids":["https://orcid.org/0000-0003-1394-2462"]},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jay Kandampully","raw_affiliation_strings":["Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA","institution_ids":["https://openalex.org/I52357470"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5100416219"],"corresponding_institution_ids":["https://openalex.org/I131249849"],"apc_list":null,"apc_paid":null,"fwci":1.5027,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.85286265,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"7","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.49390000104904175,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.49390000104904175,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.39820000529289246,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.09449999779462814,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/retail-trade","display_name":"retail trade","score":0.8259999752044678},{"id":"https://openalex.org/keywords/service","display_name":"service","score":0.6970000267028809},{"id":"https://openalex.org/keywords/retail-services","display_name":"retail services","score":0.45100000500679016},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.375}],"concepts":[{"id":"https://openalex.org/C201280247","wikidata":"https://www.wikidata.org/wiki/Q11032","display_name":"Newspaper","level":2,"score":0.8157618045806885},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6459414958953857},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6456519961357117},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6127569079399109},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5793429613113403},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.5276790261268616},{"id":"https://openalex.org/C519580073","wikidata":"https://www.wikidata.org/wiki/Q41253","display_name":"Movie theater","level":2,"score":0.5037910342216492},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37901875376701355},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.329677015542984},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.11087337136268616},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.10520613193511963},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0999315083026886},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-1-4614-1554-1_2","doi":"https://doi.org/10.1007/978-1-4614-1554-1_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4614-1554-1_2","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W77089696","https://openalex.org/W627607322","https://openalex.org/W650960378","https://openalex.org/W1487109842","https://openalex.org/W1487453599","https://openalex.org/W1504784111","https://openalex.org/W1521717648","https://openalex.org/W1541291599","https://openalex.org/W2000460777","https://openalex.org/W2006852539","https://openalex.org/W2007506615","https://openalex.org/W2020314695","https://openalex.org/W2021910608","https://openalex.org/W2025631578","https://openalex.org/W2029483732","https://openalex.org/W2030727170","https://openalex.org/W2035934714","https://openalex.org/W2046328266","https://openalex.org/W2051162415","https://openalex.org/W2053039210","https://openalex.org/W2057760855","https://openalex.org/W2063462484","https://openalex.org/W2082212875","https://openalex.org/W2117861885","https://openalex.org/W2125700060","https://openalex.org/W2139432873","https://openalex.org/W2142318226","https://openalex.org/W2150563888","https://openalex.org/W2154253302","https://openalex.org/W2160781605","https://openalex.org/W2295736172","https://openalex.org/W2411126050","https://openalex.org/W2592606566","https://openalex.org/W2992325168","https://openalex.org/W3023482661","https://openalex.org/W3142912102","https://openalex.org/W4213208670","https://openalex.org/W4250655305","https://openalex.org/W6620069606"],"related_works":["https://openalex.org/W4231674655","https://openalex.org/W7217445657","https://openalex.org/W605744","https://openalex.org/W745472739","https://openalex.org/W1998000017","https://openalex.org/W2008066110","https://openalex.org/W2184635786","https://openalex.org/W567592480","https://openalex.org/W2460282502","https://openalex.org/W37305079"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2016-06-24T00:00:00"}
