{"id":"https://openalex.org/W22028121","doi":"https://doi.org/10.1007/978-1-4471-2236-4_11","title":"Service Level Agreements in Cloud Computing: Perspectives of Private Consumers and Small-to-Medium Enterprises","display_name":"Service Level Agreements in Cloud Computing: Perspectives of Private Consumers and Small-to-Medium Enterprises","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W22028121","doi":"https://doi.org/10.1007/978-1-4471-2236-4_11","mag":"22028121"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4471-2236-4_11","doi":"https://doi.org/10.1007/978-1-4471-2236-4_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-2236-4_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210175725","display_name":"Computer communications and networks","issn_l":"1617-7975","issn":["1617-7975","2197-8433"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Communications and Networks","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W132726139","display_name":"Cloud Computing for Enterprise Architectures"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039037892","display_name":"G. R. Gangadharan","orcid":"https://orcid.org/0000-0002-0764-2650","observed_orcids":["https://orcid.org/0000-0002-0764-2650"]},"institutions":[{"id":"https://openalex.org/I150312865","display_name":"Institute for Development and Research in Banking Technology","ror":"https://ror.org/00ta0g865","country_code":"IN","type":"government","lineage":["https://openalex.org/I150312865"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"G. R. Gangadharan","raw_affiliation_strings":["Institute for Development & Research in Banking Technology [IDRBT], Castle Hills, Road No.1, Masab Tank, Hyderabad, 500 057, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Development & Research in Banking Technology [IDRBT], Castle Hills, Road No.1, Masab Tank, Hyderabad, 500 057, India","institution_ids":["https://openalex.org/I150312865"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044042108","display_name":"Davide Maria Parrilli","orcid":"https://orcid.org/0000-0002-9498-7496","observed_orcids":["https://orcid.org/0000-0002-9498-7496"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Davide Maria Parrilli","raw_affiliation_strings":["time.lex Information & Technology law firm, Congresstraat 35, 1000, Brussels, Belgium"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"time.lex Information & Technology law firm, Congresstraat 35, 1000, Brussels, Belgium","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5039037892"],"corresponding_institution_ids":["https://openalex.org/I150312865"],"apc_list":null,"apc_paid":null,"fwci":18.4854,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.98586554,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"207","last_page":"225"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13364","display_name":"Digitalization, Law, and Regulation","score":0.5292999744415283,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13364","display_name":"Digitalization, Law, and Regulation","score":0.5292999744415283,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.24690000712871552,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11614","display_name":"Cloud Data Security Solutions","score":0.17080000042915344,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-level-agreements","display_name":"service level agreements","score":0.9980000257492065},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"cloud computing","score":0.996999979019165},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.8650000095367432},{"id":"https://openalex.org/keywords/private-consumers","display_name":"private consumers","score":0.9150000214576721},{"id":"https://openalex.org/keywords/user-rights","display_name":"user rights","score":0.625},{"id":"https://openalex.org/keywords/data-protection","display_name":"data protection","score":0.9399999976158142},{"id":"https://openalex.org/keywords/sla-negotiation","display_name":"SLA negotiation","score":0.6359999775886536}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.8545159101486206},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.7298880815505981},{"id":"https://openalex.org/C181889124","wikidata":"https://www.wikidata.org/wiki/Q380204","display_name":"Service level","level":2,"score":0.6509137749671936},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6200095415115356},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5326520800590515},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4900988042354584},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38995665311813354},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1450173258781433},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-1-4471-2236-4_11","doi":"https://doi.org/10.1007/978-1-4471-2236-4_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-2236-4_11","pdf_url":null,"source":{"id":"https://openalex.org/S4210175725","display_name":"Computer communications and networks","issn_l":"1617-7975","issn":["1617-7975","2197-8433"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Communications and Networks","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W592081194","https://openalex.org/W1492873744","https://openalex.org/W1877998773","https://openalex.org/W1958111163","https://openalex.org/W1964344998","https://openalex.org/W1973284021","https://openalex.org/W1976573990","https://openalex.org/W1977367431","https://openalex.org/W1981641605","https://openalex.org/W1994136583","https://openalex.org/W2009167847","https://openalex.org/W2012753837","https://openalex.org/W2039837665","https://openalex.org/W2052243700","https://openalex.org/W2063241579","https://openalex.org/W2134444560","https://openalex.org/W2156030242","https://openalex.org/W2233710131","https://openalex.org/W2339572160","https://openalex.org/W2345603632","https://openalex.org/W2400369296","https://openalex.org/W2506034891","https://openalex.org/W2756252378","https://openalex.org/W3022694204"],"related_works":["https://openalex.org/W2335906286","https://openalex.org/W2160554912","https://openalex.org/W2188448273","https://openalex.org/W2013542432","https://openalex.org/W204984395","https://openalex.org/W2569726726","https://openalex.org/W2952076164","https://openalex.org/W2926896415","https://openalex.org/W2895675728","https://openalex.org/W2747515723"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}