{"id":"https://openalex.org/W2197350857","doi":null,"title":"How do general practices manage requests from patients for 'same-day' appointments? A questionnaire survey.","display_name":"How do general practices manage requests from patients for 'same-day' appointments? A questionnaire survey.","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W2197350857","mag":"2197350857","pmid":"https://pubmed.ncbi.nlm.nih.gov/11271872","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/1313898"},"language":"en","primary_location":{"id":"pmh:oai:europepmc.org:258137","doi":null,"is_oa":true,"landing_page_url":"http://europepmc.org/pmc/articles/PMC1313898","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"","raw_type":"Text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["pubmed"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://europepmc.org/pmc/articles/PMC1313898","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047195023","display_name":"Manjo Luthra","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M Luthra","raw_affiliation_strings":["Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW. researchmphc@talk21.com","Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW. researchmphc@talk21.com","institution_ids":[]},{"raw_affiliation_string":"Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059878048","display_name":"Martin Marshall","orcid":"https://orcid.org/0000-0001-8575-5442","observed_orcids":["https://orcid.org/0000-0001-8575-5442"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M N Marshall","raw_affiliation_strings":["Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW. researchmphc@talk21.com"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW. researchmphc@talk21.com","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.0865,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.96172597,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"51","issue":"462","first_page":"39","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9365000128746033,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9365000128746033,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.028200000524520874,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11590","display_name":"Primary Care and Health Outcomes","score":0.01640000008046627,"subfield":{"id":"https://openalex.org/subfields/2714","display_name":"Family Practice"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/same-day-appointments","display_name":"same-day appointments","score":0.9290000200271606},{"id":"https://openalex.org/keywords/general-practice","display_name":"general practice","score":0.593999981880188},{"id":"https://openalex.org/keywords/appointment-management","display_name":"appointment management","score":0.7080000042915344},{"id":"https://openalex.org/keywords/patient-demand","display_name":"patient demand","score":0.4970000088214874},{"id":"https://openalex.org/keywords/general-practitioners","display_name":"general practitioners","score":0.6489999890327454},{"id":"https://openalex.org/keywords/stress","display_name":"stress","score":0.47200000286102295},{"id":"https://openalex.org/keywords/telephone-triage","display_name":"telephone triage","score":0.9449999928474426},{"id":"https://openalex.org/keywords/practice-nurses","display_name":"practice nurses","score":0.777999997138977},{"id":"https://openalex.org/keywords/locums","display_name":"locums","score":0.8309999704360962},{"id":"https://openalex.org/keywords/registrars","display_name":"registrars","score":0.7710000276565552}],"concepts":[{"id":"https://openalex.org/C2777120189","wikidata":"https://www.wikidata.org/wiki/Q780067","display_name":"Triage","level":2,"score":0.7074099779129028},{"id":"https://openalex.org/C2781318095","wikidata":"https://www.wikidata.org/wiki/Q33127638","display_name":"General practice","level":2,"score":0.6646008491516113},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.6644222736358643},{"id":"https://openalex.org/C2992395903","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Telephone survey","level":2,"score":0.5522022843360901},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.4962368607521057},{"id":"https://openalex.org/C59364581","wikidata":"https://www.wikidata.org/wiki/Q747810","display_name":"Questionnaire","level":2,"score":0.4770875871181488},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.38444870710372925},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.36586838960647583},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.36039891839027405},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22041010856628418},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D001071","descriptor_name":"Appointments and Schedules","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D004739","descriptor_name":"England","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005194","descriptor_name":"Family Practice","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008496","descriptor_name":"Medical Receptionists","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D008496","descriptor_name":"Medical Receptionists","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":false},{"descriptor_ui":"D010342","descriptor_name":"Patient Acceptance of Health Care","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D010821","descriptor_name":"Physicians, Family","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D010821","descriptor_name":"Physicians, Family","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":false},{"descriptor_ui":"D011216","descriptor_name":"Practice Management, Medical","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":true},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013315","descriptor_name":"Stress, Psychological","qualifier_ui":"Q000209","qualifier_name":"etiology","is_major_topic":false}],"locations_count":4,"locations":[{"id":"pmh:oai:europepmc.org:258137","doi":null,"is_oa":true,"landing_page_url":"http://europepmc.org/pmc/articles/PMC1313898","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"","raw_type":"Text"},{"id":"pmh:oai:pubmedcentral.nih.gov:1313898","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/1313898","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Br J Gen Pract","raw_type":"Text"},{"id":"pmid:11271872","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/11271872","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The British journal of general practice : the journal of the Royal College of General Practitioners","raw_type":"Journal Article"},{"id":"mag:2197350857","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/11271872","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"PubMed","raw_type":null}],"best_oa_location":{"id":"pmh:oai:europepmc.org:258137","doi":null,"is_oa":true,"landing_page_url":"http://europepmc.org/pmc/articles/PMC1313898","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W159101567","https://openalex.org/W1893706180","https://openalex.org/W2008003406","https://openalex.org/W2050980895","https://openalex.org/W2069875531","https://openalex.org/W2169394702"],"related_works":["https://openalex.org/W80390490","https://openalex.org/W2118953921","https://openalex.org/W7019629198","https://openalex.org/W127481471","https://openalex.org/W7223386257","https://openalex.org/W4236808772","https://openalex.org/W2067643490","https://openalex.org/W2160602188","https://openalex.org/W2805050234","https://openalex.org/W1802775145"],"abstract_inverted_index":{"Same-day":[0],"appointment":[1,14,43],"requests":[2,47],"are":[3],"common":[4],"and":[5,63,75],"can":[6],"be":[7,51],"problematic":[8],"for":[9,39,57],"general":[10,23,59],"practices":[11,24,77],"that":[12],"run":[13],"systems.":[15],"In":[16],"a":[17,33,52,68],"questionnaire":[18],"survey":[19],"sent":[20],"to":[21,50,81],"90":[22],"in":[25,71],"one":[26],"health":[27],"authority":[28],"area":[29],"(response":[30],"rate":[31],"88%),":[32],"variety":[34],"of":[35,55],"management":[36],"systems":[37],"existed":[38],"dealing":[40],"with":[41],"same-day":[42],"requests.":[44,85],"Managing":[45],"the":[46],"was":[48],"found":[49],"significant":[53],"cause":[54],"stress":[56],"many":[58],"practitioners.":[60],"Registrars,":[61],"locums,":[62],"practice":[64],"nurses":[65],"play":[66],"only":[67],"small":[69],"part":[70],"meeting":[72],"patient":[73],"demands":[74],"few":[76],"operate":[78],"telephone":[79],"triage":[80],"help":[82],"manage":[83],"these":[84]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}