{"id":"https://openalex.org/W219604682","doi":"https://doi.org/10.1016/j.procir.2015.02.218","title":"Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs","display_name":"Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W219604682","doi":"https://doi.org/10.1016/j.procir.2015.02.218","mag":"219604682"},"language":"en","primary_location":{"id":"doi:10.1016/j.procir.2015.02.218","doi":"https://doi.org/10.1016/j.procir.2015.02.218","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procir.2015.02.218","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212827115005491/pdf","source":{"id":"https://openalex.org/S2898565713","display_name":"Procedia CIRP","issn_l":"2212-8271","issn":["2212-8271"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia CIRP","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.sciencedirect.com/science/article/pii/S2212827115005491/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011253199","display_name":"Nader Nada","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]},{"id":"https://openalex.org/I32462889","display_name":"Fatih University","ror":"https://ror.org/02wbrth70","country_code":"TR","type":"education","lineage":["https://openalex.org/I32462889","https://openalex.org/I67581229"]}],"countries":["HK","TR"],"is_corresponding":true,"raw_author_name":"Nader Nada","raw_affiliation_strings":["City University of Hong Kong, Kowloon, Hong Kong","Fatih University, Buyukcekmece Campus, Istanbul Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City University of Hong Kong, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Fatih University, Buyukcekmece Campus, Istanbul Turkey","institution_ids":["https://openalex.org/I32462889"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060989016","display_name":"Zulfiqar Ali","orcid":"https://orcid.org/0000-0001-8239-8814","observed_orcids":["https://orcid.org/0000-0001-8239-8814"]},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]},{"id":"https://openalex.org/I32462889","display_name":"Fatih University","ror":"https://ror.org/02wbrth70","country_code":"TR","type":"education","lineage":["https://openalex.org/I32462889","https://openalex.org/I67581229"]}],"countries":["HK","TR"],"is_corresponding":false,"raw_author_name":"Zulfiqar Ali","raw_affiliation_strings":["City University of Hong Kong, Kowloon, Hong Kong","Fatih University, Buyukcekmece Campus, Istanbul Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City University of Hong Kong, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Fatih University, Buyukcekmece Campus, Istanbul Turkey","institution_ids":["https://openalex.org/I32462889"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5011253199"],"corresponding_institution_ids":["https://openalex.org/I168719708","https://openalex.org/I32462889"],"apc_list":null,"apc_paid":null,"fwci":4.1428,"has_fulltext":true,"cited_by_count":25,"citation_normalized_percentile":{"value":0.94101301,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"30","issue":null,"first_page":"390","last_page":"395"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation-capability","display_name":"service innovation capability","score":1.0},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.8930000066757202},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.7940000295639038},{"id":"https://openalex.org/keywords/strategic-capabilities","display_name":"strategic capabilities","score":0.7680000066757202},{"id":"https://openalex.org/keywords/managerial-skills","display_name":"management skills","score":0.9929999709129333},{"id":"https://openalex.org/keywords/organizational-capabilities","display_name":"organizational capabilities","score":0.9350000023841858},{"id":"https://openalex.org/keywords/adaptive-skills","display_name":"adaptive skills","score":0.9990000128746033},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.6759999990463257},{"id":"https://openalex.org/keywords/capability-model","display_name":"capability model","score":0.7350000143051147}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.7240707278251648},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6286710500717163},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5870569944381714},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5399491786956787},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.4877251088619232},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.4510757327079773},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.45064976811408997},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45055320858955383},{"id":"https://openalex.org/C2776098720","wikidata":"https://www.wikidata.org/wiki/Q7455633","display_name":"Service-orientation","level":3,"score":0.4492345452308655},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4395873546600342},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4393954277038574},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.431879460811615},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3542400002479553},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30499157309532166},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21332821249961853},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.2008672058582306},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.procir.2015.02.218","doi":"https://doi.org/10.1016/j.procir.2015.02.218","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procir.2015.02.218","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212827115005491/pdf","source":{"id":"https://openalex.org/S2898565713","display_name":"Procedia CIRP","issn_l":"2212-8271","issn":["2212-8271"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia CIRP","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:publications/da641c42-53ba-4962-a544-fbbd6e297166","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/2031/da641c42-53ba-4962-a544-fbbd6e297166","pdf_url":null,"source":{"id":"https://openalex.org/S7407055387","display_name":"CityU Scholars","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Nada, N & Ali, Z 2014, SERVICE VALUE CREATION CAPABILITY MODEL TO ASSESS THE SERVICE INNOVATION CAPABILITY IN SMEs. in Procedia CIRP. vol. 30, Elsevier B.V., pp. 390-395, 7th Industrial Product-Service Systems Conference - PSS, Industry Transformation for Sustainability and Business, Saint Etienne, France, 21/05/14. https://doi.org/10.1016/j.procir.2015.02.218","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"doi:10.1016/j.procir.2015.02.218","doi":"https://doi.org/10.1016/j.procir.2015.02.218","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procir.2015.02.218","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212827115005491/pdf","source":{"id":"https://openalex.org/S2898565713","display_name":"Procedia CIRP","issn_l":"2212-8271","issn":["2212-8271"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia CIRP","raw_type":"journal-article"},"sustainable_development_goals":[{"score":1.0,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"},{"score":0.4000000059604645,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W219604682.pdf","grobid_xml":"https://content.openalex.org/works/W219604682.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W71771206","https://openalex.org/W238147571","https://openalex.org/W621948592","https://openalex.org/W1485916023","https://openalex.org/W1550364087","https://openalex.org/W1967630620","https://openalex.org/W1975512401","https://openalex.org/W1980462392","https://openalex.org/W1981742050","https://openalex.org/W1990368066","https://openalex.org/W1996790309","https://openalex.org/W1999050221","https://openalex.org/W2012214512","https://openalex.org/W2018514036","https://openalex.org/W2021770668","https://openalex.org/W2027698871","https://openalex.org/W2032696994","https://openalex.org/W2032832502","https://openalex.org/W2034212418","https://openalex.org/W2044626126","https://openalex.org/W2050825106","https://openalex.org/W2061977616","https://openalex.org/W2065364919","https://openalex.org/W2066194786","https://openalex.org/W2084486980","https://openalex.org/W2089402107","https://openalex.org/W2098916257","https://openalex.org/W2123709218","https://openalex.org/W2128847913","https://openalex.org/W2135526934","https://openalex.org/W2140956556","https://openalex.org/W3124536214","https://openalex.org/W3125549700"],"related_works":["https://openalex.org/W2142974149","https://openalex.org/W7009225951","https://openalex.org/W2564051947","https://openalex.org/W7204279894","https://openalex.org/W2091328979","https://openalex.org/W2488058050","https://openalex.org/W2751434317","https://openalex.org/W3015468483","https://openalex.org/W3123851530","https://openalex.org/W4386378056"],"abstract_inverted_index":{"SMEs":[0,15,97,151],"need":[1],"to":[2,8,11,35,47,74,110,113,127,152],"innovate":[3],"in":[4,6,147],"services":[5,29],"order":[7],"survive":[9],"and":[10,30,37,71,92,112,126,149,161,190,201],"create":[12],"value.":[13],"Service":[14,54],"are":[16],"facing":[17],"the":[18,115,129,154,157,185],"challenge":[19],"of":[20,52,64,87,117],"offering":[21],"their":[22,101],"customers":[23],"continuously":[24],"improved":[25],"or":[26],"completely":[27],"new":[28],"hence":[31],"require":[32],"service":[33,43,49,88,96,102,118,123,130,138,158,162,167,187,191],"innovations":[34],"achieve":[36],"sustain":[38],"competitive":[39],"advantage.":[40],"We":[41],"used":[42],"value":[44,55,80,89,119,139,159,168,192],"creation":[45,56,81,90,120,140,160,169,193],"capability":[46,51,57,70,73,91,121,125,170,189,194,200],"assess":[48,128],"innovation":[50,103,124,131,163,188],"SMEs.":[53],"is":[58,109,144,180],"a":[59,79,134],"holistic":[60],"approach":[61],"which":[62,95],"consists":[63],"Strategic":[65],"capability,":[66,68,196,198],"Managerial":[67],"Organizational":[69],"Adaptive":[72],"transform":[75],"an":[76,85,165],"SME":[77],"into":[78],"SME.":[82],"It":[83],"offers":[84],"overview":[86],"activities":[93],"against":[94],"can":[98],"critically":[99],"reflect":[100],"performance.":[104],"Our":[105],"research":[106],"primary":[107],"focus":[108],"explore":[111],"find":[114],"relationship":[116],"with":[122],"by":[132],"using":[133],"proposed":[135],"model":[136,143,171],"for":[137],"capability.":[141],"The":[142,173],"empirically":[145],"validated":[146],"Danish":[148],"Turkish":[150],"identify":[153],"correlation":[155,183],"between":[156,184],"through":[164],"integrated":[166],"analysis.":[172],"empirical":[174],"data":[175],"analysis":[176],"reveals":[177],"that":[178],"there":[179],"strong":[181],"positive":[182],"SME's":[186],"(strategic":[195],"managerial":[197],"operational":[199],"adaptive":[202],"capability).":[203]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2}],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2016-06-24T00:00:00"}
