{"id":"https://openalex.org/W2189776962","doi":"https://doi.org/10.1186/s40064-015-1564-8","title":"A customer value analysis of Taiwan ice cream market: a means-end chain approach across consumption situations","display_name":"A customer value analysis of Taiwan ice cream market: a means-end chain approach across consumption situations","publication_year":2015,"publication_date":"2015-12-01","ids":{"openalex":"https://openalex.org/W2189776962","doi":"https://doi.org/10.1186/s40064-015-1564-8","mag":"2189776962","pmid":"https://pubmed.ncbi.nlm.nih.gov/26682112","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/4671983"},"language":"en","primary_location":{"id":"doi:10.1186/s40064-015-1564-8","doi":"https://doi.org/10.1186/s40064-015-1564-8","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40064-015-1564-8","pdf_url":"https://springerplus.springeropen.com/counter/pdf/10.1186/s40064-015-1564-8","source":{"id":"https://openalex.org/S2531072874","display_name":"SpringerPlus","issn_l":"2193-1801","issn":["2193-1801"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SpringerPlus","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://springerplus.springeropen.com/counter/pdf/10.1186/s40064-015-1564-8","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110136780","display_name":"Yan\u2010Kwang Chen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I131948415","display_name":"National Taichung University of Science and Technology","ror":"https://ror.org/05bgcav40","country_code":"TW","type":"education","lineage":["https://openalex.org/I131948415"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yan-Kwang Chen","raw_affiliation_strings":["Department of Distribution Management, National Taichung University of Science and Technology, 129 Sanmin Road, Sec. 3, Taichung, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Distribution Management, National Taichung University of Science and Technology, 129 Sanmin Road, Sec. 3, Taichung, Taiwan","institution_ids":["https://openalex.org/I131948415"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091200887","display_name":"Pei\u2010Shan Tsai","orcid":"https://orcid.org/0000-0003-1274-574X","observed_orcids":["https://orcid.org/0000-0003-1274-574X"]},"institutions":[{"id":"https://openalex.org/I131948415","display_name":"National Taichung University of Science and Technology","ror":"https://ror.org/05bgcav40","country_code":"TW","type":"education","lineage":["https://openalex.org/I131948415"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Pei-Shan Tsai","raw_affiliation_strings":["Department of Distribution Management, National Taichung University of Science and Technology, 129 Sanmin Road, Sec. 3, Taichung, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Distribution Management, National Taichung University of Science and Technology, 129 Sanmin Road, Sec. 3, Taichung, Taiwan","institution_ids":["https://openalex.org/I131948415"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049277816","display_name":"Fei\u2010Rung Chiu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I207776796","display_name":"Overseas Chinese University","ror":"https://ror.org/01j9jq089","country_code":"TW","type":"education","lineage":["https://openalex.org/I207776796"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Fei-Rung Chiu","raw_affiliation_strings":["Department of Tourism and Recreation Management, Overseas Chinese University, 100,Chiao Kwang Rd., Taichung, 40721, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism and Recreation Management, Overseas Chinese University, 100,Chiao Kwang Rd., Taichung, 40721, Taiwan","institution_ids":["https://openalex.org/I207776796"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5049277816"],"corresponding_institution_ids":["https://openalex.org/I207776796"],"apc_list":null,"apc_paid":null,"fwci":2.572,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.92204375,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"4","issue":"1","first_page":"759","last_page":"759"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.4392000138759613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.4392000138759613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.20229999721050262,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12114","display_name":"Sensory Analysis and Statistical Methods","score":0.10040000081062317,"subfield":{"id":"https://openalex.org/subfields/1106","display_name":"Food Science"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ice-cream-market","display_name":"ice cream market","score":0.8899999856948853},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.9300000071525574},{"id":"https://openalex.org/keywords/means-end-chain-theory","display_name":"means-end chain","score":0.9330000281333923},{"id":"https://openalex.org/keywords/consumption-situations","display_name":"consumption situations","score":0.9430000185966492},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.46000000834465027},{"id":"https://openalex.org/keywords/pleasure","display_name":"pleasure","score":0.5220000147819519}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6529034376144409},{"id":"https://openalex.org/C2992050699","wikidata":"https://www.wikidata.org/wiki/Q13233","display_name":"Ice cream","level":2,"score":0.636939287185669},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.6219398975372314},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5735925436019897},{"id":"https://openalex.org/C2777113389","wikidata":"https://www.wikidata.org/wiki/Q208195","display_name":"Pleasure","level":2,"score":0.5238704085350037},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4929697513580322},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.426724910736084},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.42515045404434204},{"id":"https://openalex.org/C199185054","wikidata":"https://www.wikidata.org/wiki/Q552299","display_name":"Chain (unit)","level":2,"score":0.4119986891746521},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.37696531414985657},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30809569358825684},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1784757375717163},{"id":"https://openalex.org/C31903555","wikidata":"https://www.wikidata.org/wiki/Q1637030","display_name":"Food science","level":1,"score":0.09184408187866211},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1186/s40064-015-1564-8","doi":"https://doi.org/10.1186/s40064-015-1564-8","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40064-015-1564-8","pdf_url":"https://springerplus.springeropen.com/counter/pdf/10.1186/s40064-015-1564-8","source":{"id":"https://openalex.org/S2531072874","display_name":"SpringerPlus","issn_l":"2193-1801","issn":["2193-1801"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SpringerPlus","raw_type":"journal-article"},{"id":"pmh:oai:europepmc.org:3657868","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/4671983","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"Text"},{"id":"pmh:oai:pubmedcentral.nih.gov:4671983","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/4671983","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Springerplus","raw_type":"Text"},{"id":"pmid:26682112","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/26682112","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SpringerPlus","raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.1186/s40064-015-1564-8","doi":"https://doi.org/10.1186/s40064-015-1564-8","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40064-015-1564-8","pdf_url":"https://springerplus.springeropen.com/counter/pdf/10.1186/s40064-015-1564-8","source":{"id":"https://openalex.org/S2531072874","display_name":"SpringerPlus","issn_l":"2193-1801","issn":["2193-1801"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SpringerPlus","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[{"id":"https://openalex.org/G4032210299","display_name":null,"funder_award_id":"MOST 103-2221-E-025","funder_id":"https://openalex.org/F4320322795","funder_display_name":"Ministry of Science and Technology, Taiwan"},{"id":"https://openalex.org/G4487398303","display_name":"A Study of Product Image Allocation, Order Fulfillment Strategy, and the Type of Product for Online Stores","funder_award_id":"MOST103-2221-E025-002","funder_id":"https://openalex.org/F4320322795","funder_display_name":"Ministry of Science and Technology, Taiwan"}],"funders":[{"id":"https://openalex.org/F4320321837","display_name":"Ministerio de Econom\u00eda y Competitividad","ror":"https://ror.org/034900433"},{"id":"https://openalex.org/F4320322795","display_name":"Ministry of Science and Technology, Taiwan","ror":"https://ror.org/02kv4zf79"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2189776962.pdf","grobid_xml":"https://content.openalex.org/works/W2189776962.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W387639783","https://openalex.org/W583817867","https://openalex.org/W584711825","https://openalex.org/W1481811768","https://openalex.org/W1527532085","https://openalex.org/W1556057683","https://openalex.org/W1563919154","https://openalex.org/W1602197886","https://openalex.org/W1658908529","https://openalex.org/W1968626930","https://openalex.org/W1980187546","https://openalex.org/W1981473803","https://openalex.org/W1984695681","https://openalex.org/W1990789191","https://openalex.org/W2004255104","https://openalex.org/W2023114869","https://openalex.org/W2026830224","https://openalex.org/W2047600409","https://openalex.org/W2067202970","https://openalex.org/W2093494373","https://openalex.org/W2093849766","https://openalex.org/W2111964893","https://openalex.org/W2169911691","https://openalex.org/W2234801767","https://openalex.org/W2316964395","https://openalex.org/W2486941627","https://openalex.org/W2601584392","https://openalex.org/W2751998548","https://openalex.org/W2897155054","https://openalex.org/W2900955283","https://openalex.org/W2906151105","https://openalex.org/W2967906907","https://openalex.org/W4230256446","https://openalex.org/W4250121953","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2328601054","https://openalex.org/W2563756984","https://openalex.org/W2093849766","https://openalex.org/W7216447683","https://openalex.org/W1511788069","https://openalex.org/W1563919154","https://openalex.org/W1548997704","https://openalex.org/W2888438203","https://openalex.org/W2085741908","https://openalex.org/W2376029464"],"abstract_inverted_index":{"In":[0],"the":[1,29,35,111,115,149,151,157],"highly":[2],"competitive":[3],"market,":[4],"it":[5],"is":[6],"increasingly":[7],"hard":[8],"for":[9,49,70],"ice":[10,42,50,71,145],"cream":[11,43,51],"stores":[12],"to":[13,18,33,45,53,89,103,156],"develop":[14,54],"creative":[15],"marketing":[16,56],"strategies":[17,57],"retain":[19],"existing":[20],"customers":[21],"and":[22,39,44,87,94,121,159],"attract":[23],"new":[24],"ones.":[25],"This":[26,73],"study":[27,74,152],"applies":[28],"means-end":[30],"chain":[31],"approach":[32],"identify":[34],"customer":[36],"value,":[37],"consequences,":[38],"attributes":[40],"of":[41,114],"suggest":[46],"useful":[47],"information":[48],"sellers":[52],"differential":[55],"across":[58],"various":[59],"consumption":[60],"situations":[61],"(i.e.":[62],"on":[63,130,148],"a":[64,95,131],"date,":[65],"gathering":[66,134],"with":[67,79,135],"friends,":[68,136],"craving":[69],"cream).":[72],"conducted":[75],"one-on-one":[76],"in-depth":[77],"interviews":[78],"participants.":[80],"The":[81,108],"interview":[82],"content":[83],"was":[84,100,124,139],"subsequently":[85],"analyzed":[86],"coded":[88],"produce":[90],"an":[91],"implication":[92],"matrix":[93],"hierarchical":[96],"value":[97,106],"map,":[98],"which":[99],"further":[101],"used":[102],"determine":[104],"customers'":[105],"perceptions.":[107],"results":[109],"indicate":[110],"terminal":[112],"values":[113],"highest":[116],"strength":[117],"comprised":[118],"economy,":[119],"pleasure,":[120],"efficiency.":[122],"Pleasure":[123],"emphasized":[125,140],"among":[126,141],"consumers":[127,142],"who":[128,143],"were":[129],"date":[132],"or":[133],"whereas":[137],"satisfaction":[138],"craved":[144],"cream.":[146],"Based":[147],"results,":[150],"also":[153],"provides":[154],"suggestions":[155],"industry":[158],"future":[160],"researchers.":[161]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
