{"id":"https://openalex.org/W2189149387","doi":null,"title":"Effective Communication in a Diverse Workplace","display_name":"Effective Communication in a Diverse Workplace","publication_year":2013,"publication_date":"2013-02-27","ids":{"openalex":"https://openalex.org/W2189149387","mag":"2189149387"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.378.6889","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.378.6889","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.erpublications.com/uploaded_files/download/download_06_03_2013_18_34_46.pdf","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2599126_code1423442.pdf?abstractid=2225761&mirid=1","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Ritu Rana","orcid":"https://orcid.org/0000-0001-6071-1750","observed_orcids":["https://orcid.org/0000-0001-6071-1750"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ritu Rana","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6071-1750","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.33778932,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13795","display_name":"Language, Communication, and Linguistic Studies","score":0.9028000235557556,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13795","display_name":"Language, Communication, and Linguistic Studies","score":0.9028000235557556,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.06319999694824219,"subfield":{"id":"https://openalex.org/subfields/3314","display_name":"Anthropology"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.00839999970048666,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-communication","display_name":"workplace communication","score":0.8040000200271606},{"id":"https://openalex.org/keywords/cultural-diversity","display_name":"cultural diversity","score":0.7570000290870667},{"id":"https://openalex.org/keywords/multicultural-workforce","display_name":"multicultural workforce","score":0.8259999752044678},{"id":"https://openalex.org/keywords/communication-effectiveness","display_name":"communication effectiveness","score":0.5929999947547913},{"id":"https://openalex.org/keywords/intercultural-communication","display_name":"intercultural communication","score":0.6710000038146973},{"id":"https://openalex.org/keywords/organizational-diversity","display_name":"organizational diversity","score":0.531000018119812},{"id":"https://openalex.org/keywords/globalization","display_name":"globalization","score":0.3659999966621399}],"concepts":[{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7486240863800049},{"id":"https://openalex.org/C2778745096","wikidata":"https://www.wikidata.org/wiki/Q274782","display_name":"Dignity","level":2,"score":0.6779547929763794},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6497092843055725},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6201578378677368},{"id":"https://openalex.org/C2119116","wikidata":"https://www.wikidata.org/wiki/Q7181","display_name":"Globalization","level":2,"score":0.6056179404258728},{"id":"https://openalex.org/C542530943","wikidata":"https://www.wikidata.org/wiki/Q190656","display_name":"Multiculturalism","level":2,"score":0.5851958394050598},{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.5743957161903381},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4960118234157562},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4845086932182312},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4142463803291321},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3651106357574463},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.30578237771987915},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2728375792503357},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17650794982910156},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.14623650908470154},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.09212416410446167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08916625380516052},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.378.6889","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.378.6889","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.erpublications.com/uploaded_files/download/download_06_03_2013_18_34_46.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.379.2614","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.379.2614","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.erpublications.com/uploaded_files/download/download_06_03_2013_18_27_14.pdf","raw_type":"text"},{"id":"mag:2189149387","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2599126_code1423442.pdf?abstractid=2225761&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null}],"best_oa_location":{"id":"mag:2189149387","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2599126_code1423442.pdf?abstractid=2225761&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.5}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1982563950","https://openalex.org/W2008958879","https://openalex.org/W2093684684","https://openalex.org/W2151831244","https://openalex.org/W2890453565","https://openalex.org/W3124695556"],"related_works":["https://openalex.org/W7219558147","https://openalex.org/W1823987722","https://openalex.org/W7128593974","https://openalex.org/W4211111482","https://openalex.org/W3026754241","https://openalex.org/W2506166164","https://openalex.org/W2156519820","https://openalex.org/W7098492895","https://openalex.org/W4256420879","https://openalex.org/W7097677741"],"abstract_inverted_index":{"Abstract:":[0],"Due":[1],"to":[2,92,125,134,155],"globalization,":[3],"today\u2019s":[4],"work":[5],"environment":[6],"has":[7],"become":[8],"diverse":[9,25,137,151],"as":[10,46,97,99],"people":[11],"from":[12,43,50,123],"different":[13,42,51],"cultures,":[14,96],"religions":[15],"and":[16,28,37,76,105,153],"backgrounds":[17],"have":[18,31,135],"come":[19,49,142],"together.":[20],"They":[21,30],"bring":[22],"with":[23,85],"them,":[24],"skills,":[26],"knowledge":[27],"expertise.":[29],"their":[32],"own":[33],"views,":[34],"ideas,":[35],"perceptions":[36],"opinions":[38],"which":[39,81],"are":[40],"totally":[41],"one":[44],"another's":[45],"they":[47],"all":[48,74,120],"walks":[52],"of":[53,67,73,146],"life.":[54],"To":[55],"succeed":[56],"in":[57,80,88,143,149,159],"a":[58,78,136],"multicultural":[59],"society,":[60],"an":[61,116,160],"organization":[62],"must":[63],"value":[64],"the":[65,71,121,144],"differences":[66],"its":[68],"workforce,":[69,138],"respect":[70],"individuality":[72],"employees":[75],"maintain":[77],"climate":[79],"everyone":[82],"is":[83,115,132],"treated":[84],"dignity.":[86],"Everyone":[87],"business":[89],"today":[90],"needs":[91],"better":[93],"understand":[94],"other":[95,100],"well":[98],"age":[101],"groups,":[102,104],"gender":[103],"lifestyle":[106],"groups.":[107],"All":[108],"this":[109],"can":[110],"happen":[111],"only":[112],"if":[113],"there":[114],"effective":[117,147,161],"communication":[118,148],"among":[119],"employees,":[122],"top":[124],"bottom.":[126],"This":[127],"paper":[128],"explains":[129],"how":[130,154],"important":[131],"it":[133],"what":[139],"difficulties":[140,158],"could":[141],"way":[145],"such":[150],"workplaces":[152],"overcome":[156],"these":[157],"manner.":[162]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}