{"id":"https://openalex.org/W2188593902","doi":null,"title":"Effects of E-Banking on Growth of Customer Base in Kenyan Banks","display_name":"Effects of E-Banking on Growth of Customer Base in Kenyan Banks","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2188593902","mag":"2188593902"},"language":"en","primary_location":{"id":"mag:2188593902","doi":null,"is_oa":false,"landing_page_url":"http://ijrmbs.com/vol1issue1/2/bichanga1.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111632340","display_name":"Ian Senior","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ian Senior","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5111632340"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9362,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.86974664,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.6636000275611877,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.6636000275611877,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.16110000014305115,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.14219999313354492,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9810000061988831},{"id":"https://openalex.org/keywords/customer-growth","display_name":"customer growth","score":0.9129999876022339},{"id":"https://openalex.org/keywords/kenyan-banks","display_name":"Kenyan banks","score":0.9789999723434448},{"id":"https://openalex.org/keywords/automated-teller-machines","display_name":"automated teller machines","score":0.875},{"id":"https://openalex.org/keywords/electronic-funds-transfer","display_name":"electronic funds transfer","score":0.9700000286102295},{"id":"https://openalex.org/keywords/card-system","display_name":"card systems","score":0.6899999976158142},{"id":"https://openalex.org/keywords/technological-knowledge","display_name":"technological knowledge","score":0.890999972820282},{"id":"https://openalex.org/keywords/illiteracy","display_name":"illiteracy","score":0.8659999966621399},{"id":"https://openalex.org/keywords/transaction-limits","display_name":"transaction limits","score":0.9810000061988831},{"id":"https://openalex.org/keywords/banking-access","display_name":"banking access","score":0.5619999766349792},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.9210000038146973}],"concepts":[{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.7696943283081055},{"id":"https://openalex.org/C2776128791","wikidata":"https://www.wikidata.org/wiki/Q80042","display_name":"Cheque","level":2,"score":0.6858270168304443},{"id":"https://openalex.org/C187651312","wikidata":"https://www.wikidata.org/wiki/Q114","display_name":"Kenya","level":2,"score":0.6524245738983154},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6324306726455688},{"id":"https://openalex.org/C98899853","wikidata":"https://www.wikidata.org/wiki/Q7696491","display_name":"Telephone banking","level":3,"score":0.6185909509658813},{"id":"https://openalex.org/C2778083465","wikidata":"https://www.wikidata.org/wiki/Q693464","display_name":"Cash","level":2,"score":0.5402249097824097},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5174513459205627},{"id":"https://openalex.org/C71052197","wikidata":"https://www.wikidata.org/wiki/Q2914495","display_name":"Electronic funds transfer","level":3,"score":0.5126411318778992},{"id":"https://openalex.org/C2777303138","wikidata":"https://www.wikidata.org/wiki/Q13499","display_name":"Debit card","level":4,"score":0.475157231092453},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44135767221450806},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.43157249689102173},{"id":"https://openalex.org/C2987677221","wikidata":"https://www.wikidata.org/wiki/Q188506","display_name":"Electronic banking","level":3,"score":0.42614737153053284},{"id":"https://openalex.org/C2779601481","wikidata":"https://www.wikidata.org/wiki/Q650241","display_name":"Financial institution","level":2,"score":0.4199777841567993},{"id":"https://openalex.org/C122941539","wikidata":"https://www.wikidata.org/wiki/Q10836209","display_name":"Electronic money","level":3,"score":0.41257986426353455},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.4065108299255371},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39350175857543945},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3847067058086395},{"id":"https://openalex.org/C2983355114","wikidata":"https://www.wikidata.org/wiki/Q161380","display_name":"Credit card","level":3,"score":0.3635268807411194},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.361308217048645},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.20811495184898376},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.16260859370231628},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15563172101974487},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2188593902","doi":null,"is_oa":false,"landing_page_url":"http://ijrmbs.com/vol1issue1/2/bichanga1.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W71046874","https://openalex.org/W1550832676","https://openalex.org/W1757025082","https://openalex.org/W1979563066","https://openalex.org/W1990513740","https://openalex.org/W2011782520","https://openalex.org/W2018084179","https://openalex.org/W2040062374","https://openalex.org/W2048958995","https://openalex.org/W2060510187","https://openalex.org/W2108200939","https://openalex.org/W2112222359","https://openalex.org/W2144248890","https://openalex.org/W2491009176","https://openalex.org/W2494757604","https://openalex.org/W2705410388"],"related_works":["https://openalex.org/W4403567376","https://openalex.org/W6991038838","https://openalex.org/W3174911304","https://openalex.org/W51160933","https://openalex.org/W2344970276","https://openalex.org/W2770220036","https://openalex.org/W7018649010","https://openalex.org/W2799566653","https://openalex.org/W3214360039","https://openalex.org/W2918300460"],"abstract_inverted_index":{"The":[0,56,80,193,206],"study":[1,44,57,81,207,232,262],"highlights":[2],"the":[3,18,26,64,222,227,231,236,239,243,258,261,264],"effects":[4],"of":[5,10,29,40,51,86,97,112,117,147,162,168,177,186,202,238],"E-banking":[6,30,52,104,164],"services":[7,251],"on":[8,38],"growth":[9,39,96,237],"customer":[11,41,99,240],"base":[12,100,241],"in":[13,32,62,101,110,230,246,257],"Kenyan":[14,33,102,204],"banks":[15,34,265],"for":[16,242],"over":[17],"last":[19],"5":[20],"years":[21],"and":[22,35,66,76,91,115],"what":[23],"factors":[24],"hindered":[25,95],"effective":[27,49],"utilization":[28,50],"service":[31],"its":[36],"impact":[37],"base.":[42],"This":[43],"addressed":[45],"issues":[46],"that":[47],"affected":[48],"facilities":[53],"by":[54],"customers.":[55],"used":[58,208],"three":[59],"key":[60,271],"variables":[61,68],"investigating":[63],"problem":[65],"those":[67],"include:":[69],"card":[70],"system,":[71],"automated":[72],"teller":[73],"machine":[74],"(ATM)":[75,143],"electronic":[77,125,131,155,178],"fund":[78],"transfer.":[79],"generally":[82],"investigated":[83],"how":[84],"lack":[85],"technological":[87],"know-how,":[88],"illiteracy,":[89],"unreliability,":[90],"transaction":[92],"limits":[93],"has":[94,234],"on-line":[98],"banks.":[103,205,224],"provides":[105],"enormous":[106],"benefits":[107],"to":[108,136,212,226,253],"consumers":[109],"terms":[111],"time":[113],"saving":[114],"cost":[116],"transactions,":[118],"either":[119],"through":[120,138,174,248],"internet,":[121],"telephone":[122],"or":[123,144,151,189],"other":[124,190],"delivery":[126],"channels.":[127],"For":[128],"many":[129,159],"consumers,":[130],"banking":[132,156,169,244,250],"means":[133],"24-hours":[134],"access":[135],"cash":[137],"an":[139,175],"Automated":[140],"Teller":[141],"Machine":[142],"Direct":[145],"Deposit":[146],"paychecks":[148],"into":[149],"checking":[150],"savings":[152],"accounts.":[153],"But":[154],"now":[157],"involves":[158],"different":[160],"types":[161],"transactions.":[163],"is":[165],"a":[166,196,200,254,270],"form":[167],"where":[170,216],"funds":[171],"are":[172],"transferred":[173],"exchange":[176,185],"signals":[179],"between":[180],"financial":[181],"institution,":[182],"rather":[183],"than":[184],"cash,":[187],"cheque":[188],"negotiable":[191],"instruments.":[192],"research":[194,198],"adopted":[195],"descriptive":[197],"design,":[199],"survey":[201],"selected":[203,220],"stratified":[209],"random":[210],"sample":[211],"ensure":[213],"equal":[214],"representation":[215],"135":[217],"respondents":[218],"were":[219],"from":[221],"strata/":[223],"According":[225],"results":[228],"obtained":[229],"e-banking":[233,268],"enhanced":[235],"institutions":[245],"Kenya,":[247],"enhancing":[249],"accessibility":[252],"larger":[255],"population":[256],"country.":[259],"Therefore":[260],"recommended":[263],"should":[266],"embrace":[267],"as":[269],"competitive":[272],"advantage.":[273]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}