{"id":"https://openalex.org/W2188474184","doi":null,"title":"Impact of Internal Communication on Employee Engagement - A Study at Delhi International Airport","display_name":"Impact of Internal Communication on Employee Engagement - A Study at Delhi International Airport","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2188474184","mag":"2188474184"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.638.3661","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.638.3661","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.ijsrp.org/research-paper-0813/ijsrp-p2059.pdf","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Christopher N. Balakrishnan","orcid":"https://orcid.org/0000-0002-0788-0659","observed_orcids":["https://orcid.org/0000-0002-0788-0659"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christopher N. Balakrishnan","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-0788-0659","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5041453390","display_name":"D. Masthan","orcid":"https://orcid.org/0000-0002-2681-0330","observed_orcids":["https://orcid.org/0000-0002-2681-0330"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"D. Masthan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.3676,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.9393628,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5698000192642212,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5698000192642212,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.4011000096797943,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.011099999770522118,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internal-communication","display_name":"internal communication","score":0.9950000047683716},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":1.0},{"id":"https://openalex.org/keywords/airport-operations","display_name":"airport operations","score":0.5070000290870667},{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.8230000138282776},{"id":"https://openalex.org/keywords/discretionary-effort","display_name":"discretionary effort","score":0.7609999775886536},{"id":"https://openalex.org/keywords/meaningful-work","display_name":"meaningful work","score":0.9129999876022339},{"id":"https://openalex.org/keywords/drivers-of-engagement","display_name":"drivers of engagement","score":0.7960000038146973}],"concepts":[{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.7717254161834717},{"id":"https://openalex.org/C2779679337","wikidata":"https://www.wikidata.org/wiki/Q644371","display_name":"International airport","level":2,"score":0.6818742752075195},{"id":"https://openalex.org/C150672426","wikidata":"https://www.wikidata.org/wiki/Q191183","display_name":"Brainstorming","level":2,"score":0.6304041147232056},{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.5419219136238098},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5291864275932312},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5182397365570068},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4967401623725891},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3494414687156677},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32071053981781006},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2924919128417969},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21220889687538147},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.18009302020072937},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.638.3661","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.638.3661","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.ijsrp.org/research-paper-0813/ijsrp-p2059.pdf","raw_type":"text"},{"id":"mag:2188474184","doi":null,"is_oa":false,"landing_page_url":"http://www.ijsrp.org/research-paper-0813/ijsrp-p2059.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6452000141143799,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"},{"score":0.5683000087738037,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1539024577","https://openalex.org/W1602844777","https://openalex.org/W1990199118","https://openalex.org/W2005673510","https://openalex.org/W2065121512","https://openalex.org/W2067616162","https://openalex.org/W2081282077","https://openalex.org/W2132199097","https://openalex.org/W2185363408","https://openalex.org/W2474321754"],"related_works":["https://openalex.org/W60054852","https://openalex.org/W1516211397","https://openalex.org/W3191454381","https://openalex.org/W3036770961","https://openalex.org/W7011207411","https://openalex.org/W7165964030","https://openalex.org/W4411222306","https://openalex.org/W7219029127","https://openalex.org/W4409453980","https://openalex.org/W2749139786"],"abstract_inverted_index":{"Abstract-":[0],"The":[1,20,79,199,214],"study":[2,24,204,215],"was":[3,25,46,68,84,88,143,163,181,216],"conducted":[4,59,72],"at":[5],"Delhi":[6],"International":[7],"Airport":[8],"during":[9,30,60,151],"2010-2011":[10],"for":[11,16,247],"finding":[12],"out":[13,106,109,186],"the":[14,23,26,40,51,61,69,127,135,140,148,152,171,202,207,219,223,251],"ways":[15],"improving":[17],"employee":[18,35,54,116,197,254],"engagement.":[19,55,117,198,255],"reason":[21],"behind":[22],"warning":[27],"signal":[28],"received":[29],"a":[31,47,191],"routine":[32],"six":[33],"monthly":[34],"engagement":[36],"survey.":[37],"As":[38],"per":[39],"result":[41,80],"of":[42,53,81,137,154,201,209,222,230,253,262],"survey":[43,71,83],"indicates":[44],"there":[45,189],"significant":[48],"reduction":[49],"in":[50,250],"level":[52,252],"Earlier":[56],"surveys":[57],"were":[58,98,104,120,243],"airport":[62,74,155],"project":[63,157],"implementation":[64,138],"phase":[65],"and":[66,86,100,139,167,196,234,245],"this":[67,82],"first":[70],"after":[73],"went":[75],"to":[76,90,107,122,130,147,158,175,184],"operational":[77],"phase.":[78,160],"alarming":[85],"it":[87,180],"decided":[89,183],"start":[91],"immediate":[92,248],"remedial":[93],"measures.":[94],"Then":[95],"different":[96],"committees":[97],"formed":[99],"many":[101],"brainstorming":[102],"sessions":[103],"carried":[105],"find":[108,185],"various":[110],"drivers":[111,119],"which":[112,124,142,173],"are":[113],"contributing":[114],"towards":[115],"These":[118],"analyzed":[121],"see":[123],"will":[125],"be":[126,131,176],"proper":[128],"one":[129,141],"addressed":[132,177],"by":[133,165],"considering":[134],"cost":[136],"worst":[144],"affected":[145],"due":[146],"changes":[149],"undergone":[150],"transition":[153],"from":[156],"operation":[159],"\u201cCommunication":[161],"\u201d":[162],"identified":[164],"experts":[166],"top":[168],"management":[169],"as":[170,227],"factor":[172],"is":[174,190],"immediately.":[178],"So":[179],"also":[182],"scientifically":[187],"whether":[188],"relationship":[192,211],"between":[193,212],"internal":[194,266],"communication":[195],"results":[200,240],"scientific":[203],"had":[205],"shown":[206],"existence":[208],"positive":[210],"them.":[213],"focused":[217],"on":[218,238],"main":[220],"characteristics":[221],"engaged":[224],"employees":[225],"such":[226],"commitment,":[228],"meaningfulness":[229],"their":[231],"(employee\u2019s)":[232],"work":[233],"discretionary":[235],"effort.":[236],"Based":[237],"these":[239],"action":[241],"plans":[242],"formulated":[244],"implemented":[246],"improvement":[249],"Index":[256],"Terms-":[257],"Commitment,":[258],"Discretional":[259],"output,":[260],"Drivers":[261],"engagement,":[263,265],"Employee":[264],"communication.":[267]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}
