{"id":"https://openalex.org/W2188302005","doi":null,"title":"EXPLORING THE ANTECEDENT AND CONSEQUENCES OF AUTHENTICITY OF EMOTIONAL EXPRESSION","display_name":"EXPLORING THE ANTECEDENT AND CONSEQUENCES OF AUTHENTICITY OF EMOTIONAL EXPRESSION","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2188302005","mag":"2188302005"},"language":"en","primary_location":{"id":"mag:2188302005","doi":null,"is_oa":false,"landing_page_url":"https://emeraldinsight.com/doi/pdfplus/10.1108/s1746-9791(2011)0000007017","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075675589","display_name":"Sushanta Kumar Mishra","orcid":"https://orcid.org/0000-0003-0253-1908","observed_orcids":["https://orcid.org/0000-0003-0253-1908"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sushanta Kumar Mishra","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0253-1908","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5075675589"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.6836000084877014,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.6836000084877014,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.31299999356269836,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-expression","display_name":"emotional expression","score":0.5419999957084656},{"id":"https://openalex.org/keywords/salespeople","display_name":"salespeople","score":0.7390000224113464},{"id":"https://openalex.org/keywords/medical-sales-representatives","display_name":"medical sales representatives","score":0.9819999933242798},{"id":"https://openalex.org/keywords/organizational-identification","display_name":"organizational identification","score":0.9160000085830688},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.9890000224113464},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":1.0},{"id":"https://openalex.org/keywords/customer-interaction","display_name":"customer interaction","score":0.7609999775886536},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.5109999775886536}],"concepts":[{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.9382584095001221},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.7634687423706055},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6444432139396667},{"id":"https://openalex.org/C90559484","wikidata":"https://www.wikidata.org/wiki/Q778379","display_name":"Expression (computer science)","level":2,"score":0.6211948990821838},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.6126906275749207},{"id":"https://openalex.org/C3020063835","wikidata":"https://www.wikidata.org/wiki/Q1910318","display_name":"Turnover intention","level":3,"score":0.5963608026504517},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5955021977424622},{"id":"https://openalex.org/C143110190","wikidata":"https://www.wikidata.org/wiki/Q5373787","display_name":"Emotional expression","level":2,"score":0.5474342703819275},{"id":"https://openalex.org/C2777153609","wikidata":"https://www.wikidata.org/wiki/Q16976545","display_name":"Organizational identification","level":3,"score":0.5274981260299683},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.3740573525428772},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13178229331970215},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2188302005","doi":null,"is_oa":false,"landing_page_url":"https://emeraldinsight.com/doi/pdfplus/10.1108/s1746-9791(2011)0000007017","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5192000269889832}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W5864793","https://openalex.org/W63535719","https://openalex.org/W630778968","https://openalex.org/W1531387534","https://openalex.org/W1963678410","https://openalex.org/W1963930039","https://openalex.org/W1964299562","https://openalex.org/W1971440513","https://openalex.org/W1972897836","https://openalex.org/W1983776372","https://openalex.org/W1984107588","https://openalex.org/W1998255074","https://openalex.org/W2003618639","https://openalex.org/W2004971814","https://openalex.org/W2016593112","https://openalex.org/W2022472850","https://openalex.org/W2026181513","https://openalex.org/W2026329655","https://openalex.org/W2027505338","https://openalex.org/W2029538653","https://openalex.org/W2031013110","https://openalex.org/W2037784449","https://openalex.org/W2040454190","https://openalex.org/W2048385562","https://openalex.org/W2049030568","https://openalex.org/W2053133047","https://openalex.org/W2054319377","https://openalex.org/W2055537697","https://openalex.org/W2056144053","https://openalex.org/W2058377967","https://openalex.org/W2063652620","https://openalex.org/W2066302793","https://openalex.org/W2067369167","https://openalex.org/W2081229662","https://openalex.org/W2088139292","https://openalex.org/W2090549016","https://openalex.org/W2094480443","https://openalex.org/W2095258229","https://openalex.org/W2103397080","https://openalex.org/W2106096361","https://openalex.org/W2108644943","https://openalex.org/W2110226797","https://openalex.org/W2124088225","https://openalex.org/W2124999700","https://openalex.org/W2125275681","https://openalex.org/W2127184359","https://openalex.org/W2128826950","https://openalex.org/W2131600638","https://openalex.org/W2148218998","https://openalex.org/W2151904515","https://openalex.org/W2158981234","https://openalex.org/W3126079098","https://openalex.org/W4233977211","https://openalex.org/W4243211108"],"related_works":["https://openalex.org/W2477004879","https://openalex.org/W6964870910","https://openalex.org/W3135028912","https://openalex.org/W2314494337","https://openalex.org/W3107263860","https://openalex.org/W2065446679","https://openalex.org/W2901382832","https://openalex.org/W2736437927","https://openalex.org/W6912128156","https://openalex.org/W4389623366"],"abstract_inverted_index":{"The":[0,59,103],"study":[1,30,84,104],"explores":[2],"the":[3,29,69,81,83,95,117],"antecedent":[4,53],"and":[5,43,74,100,121],"consequences":[6],"of":[7,11,21,35,37,54,56,62,64,89,91,119],"sales":[8,24],"employees\u2019":[9,41],"authenticity":[10,36,55,63,90,112],"emotional":[12,38,57,65,92],"expression":[13,39,66,93],"during":[14],"customer":[15],"interactions.":[16],"Based":[17],"on":[18,40,94],"a":[19,32],"survey":[20],"468":[22],"medical":[23],"representatives":[25],"(MSRs)":[26],"in":[27,67,123],"India,":[28],"found":[31,49,85],"significant":[33],"effect":[34,61,88],"well-being":[42,75],"turnover":[44,101],"intention.":[45,102],"Organizational":[46],"identification":[47,73,99],"was":[48,76],"to":[50,80,116],"be":[51],"an":[52,106],"expression.":[58],"mediation":[60,87],"explaining":[68],"relationship":[70,96],"between":[71,97],"organizational":[72,98],"supported.":[77],"However,":[78],"contrary":[79],"hypothesis,":[82],"no":[86],"addresses":[105],"important":[107],"yet":[108],"neglected":[109],"issue:":[110],"how":[111],"might":[113],"meaningfully":[114],"contribute":[115],"advancement":[118],"theory":[120],"practice":[122],"business.":[124]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
