{"id":"https://openalex.org/W2187847465","doi":null,"title":"A Proposed Conceptual Framework Of Satisfaction\u2014Attitudinal Loyalty\u2014Behavioural Loyalty Chain: Exploring The Moderating Effect Of Trust","display_name":"A Proposed Conceptual Framework Of Satisfaction\u2014Attitudinal Loyalty\u2014Behavioural Loyalty Chain: Exploring The Moderating Effect Of Trust","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W2187847465","mag":"2187847465"},"language":"en","primary_location":{"id":"mag:2187847465","doi":null,"is_oa":false,"landing_page_url":"http://www.anzmac.org/conference_archive/2005/cd-site/pdfs/6-Relationship-Mktg/6-Musa.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049989058","display_name":"Rosidah Musa","orcid":"https://orcid.org/0000-0001-9528-4293","observed_orcids":["https://orcid.org/0000-0001-9528-4293"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Rosidah Musa","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9528-4293","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5049989058"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8799999952316284},{"id":"https://openalex.org/keywords/attitudinal-loyalty","display_name":"attitudinal loyalty","score":0.9819999933242798},{"id":"https://openalex.org/keywords/behavioral-loyalty","display_name":"behavioral loyalty","score":0.9909999966621399},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.6639999747276306},{"id":"https://openalex.org/keywords/recommendations","display_name":"recommendations","score":0.39500001072883606},{"id":"https://openalex.org/keywords/price-tolerance","display_name":"price tolerance","score":0.9940000176429749},{"id":"https://openalex.org/keywords/switching-behavior","display_name":"switching behavior","score":0.7570000290870667},{"id":"https://openalex.org/keywords/complaint-behavior","display_name":"complaint behavior","score":0.7960000038146973},{"id":"https://openalex.org/keywords/direct-sales","display_name":"direct sales","score":0.8769999742507935},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.6919999718666077}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.9195923805236816},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.619703471660614},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.6052363514900208},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5963996052742004},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5576474666595459},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5482410192489624},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5106094479560852},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4853054881095886},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28445160388946533},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17967262864112854},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.163456529378891},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11879894137382507},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2187847465","doi":null,"is_oa":false,"landing_page_url":"http://www.anzmac.org/conference_archive/2005/cd-site/pdfs/6-Relationship-Mktg/6-Musa.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W142232823","https://openalex.org/W1512752803","https://openalex.org/W1709259111","https://openalex.org/W1965574139","https://openalex.org/W1971472674","https://openalex.org/W1979907230","https://openalex.org/W1986024564","https://openalex.org/W1989502954","https://openalex.org/W2001916972","https://openalex.org/W2046491831","https://openalex.org/W2070054856","https://openalex.org/W2075578818","https://openalex.org/W2102467277","https://openalex.org/W2139921829","https://openalex.org/W2156948047","https://openalex.org/W2234232270","https://openalex.org/W2498454620","https://openalex.org/W2500387463","https://openalex.org/W3122585423","https://openalex.org/W3124000707"],"related_works":["https://openalex.org/W2224699107","https://openalex.org/W2181583834","https://openalex.org/W3194337011","https://openalex.org/W2058644702","https://openalex.org/W2290250487","https://openalex.org/W2354710519","https://openalex.org/W3095204110","https://openalex.org/W3102578873","https://openalex.org/W7098184614","https://openalex.org/W2610479775"],"abstract_inverted_index":{"The":[0],"present":[1],"study":[2,43],"is":[3,63,73],"set":[4],"to":[5,45,79],"introduce":[6],"a":[7],"comprehensive":[8],"conceptual":[9],"framework":[10],"which":[11,22],"simultaneously":[12],"incorporates":[13],"not":[14],"only":[15],"attitudinal":[16,52,68],"loyalty":[17,20,54,70,90],"but":[18],"behavioural":[19],"construct":[21],"comprises":[23],"of":[24,84],"indicators":[25],"such":[26],"as":[27],"recommendation,":[28],"price":[29],"tolerance":[30],"and":[31,33,56],"switching":[32],"complaining":[34],"behaviours":[35],"within":[36],"the":[37,47,59,75,81,87,97],"direct":[38],"sales":[39],"context.":[40],"Specifically,":[41],"this":[42],"aims":[44],"examine":[46],"hypothesised":[48],"linear":[49],"relationship":[50],"between":[51,67],"loyalty\u2014behavioural":[53,69,89],"constructs":[55],"implicitly":[57],"determines":[58],"reasons":[60],"why":[61],"there":[62],"discrepancy":[64],"(if":[65],"any)":[66],"ratings.":[71],"What":[72],"more,":[74],"researcher":[76],"also":[77],"endeavours":[78],"explore":[80],"moderating":[82],"effect":[83],"trust":[85],"in":[86],"satisfaction\u2014attitudinal":[88],"chain,":[91],"thus":[92],"distinctively":[93],"differentiated":[94],"it":[95],"from":[96],"existing":[98],"model.":[99]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}