{"id":"https://openalex.org/W2186512759","doi":null,"title":"5. TOTAL QUALITY MANAGEMENT AND CREATIVE THINKING IN THE HEALTH CARE INDUSTRY","display_name":"5. TOTAL QUALITY MANAGEMENT AND CREATIVE THINKING IN THE HEALTH CARE INDUSTRY","publication_year":2013,"publication_date":"2013-03-04","ids":{"openalex":"https://openalex.org/W2186512759","mag":"2186512759"},"language":"en","primary_location":{"id":"mag:2186512759","doi":null,"is_oa":false,"landing_page_url":"https://www.ijrcm.org.in/download.php?name=ijrcm-1-vol-4_issue-3-art-4.pdf&path=uploaddata/ijrcm-1-vol-4_issue-3-art-4.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764397899","display_name":"International Journal of Research in Commerce and Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4327986076","host_organization_name":"Chronopub Publications","host_organization_lineage":["https://openalex.org/P4327986076"],"host_organization_lineage_names":["Chronopub Publications"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Research in Commerce and Management","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102345076","display_name":"John Ntoiti","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John Ntoiti","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113704985","display_name":"Roselyn Wangari Gakure","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Roselyn W. Gakure","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063089204","display_name":"Antony Waititu","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Antony Waititu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081063924","display_name":"Mouni Gekara","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mouni Gekara","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067796569","display_name":"Ravinder Vinayek","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ravinder Vinayek","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111378029","display_name":"Archana Bhatia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Archana Bhatia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113917677","display_name":"Lalitha Devi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lalitha Devi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000266339","display_name":"Latika Sharma","orcid":"https://orcid.org/0000-0003-0223-2879","observed_orcids":["https://orcid.org/0000-0003-0223-2879"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Latika Sharma","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0223-2879","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109256908","display_name":"S. Keshorjit Singh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"S. Keshorjit Singh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070533739","display_name":"Christian Ehiobuche","orcid":"https://orcid.org/0000-0002-5026-7534","observed_orcids":["https://orcid.org/0000-0002-5026-7534"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chris Ehiobuche","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029560331","display_name":"Pushkala Muralidharan","orcid":"https://orcid.org/0000-0002-2870-3731","observed_orcids":["https://orcid.org/0000-0002-2870-3731"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pushkala Muralidharan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049774960","display_name":"C. Vasanta Madhavi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. Madhavi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070559286","display_name":"Sitalakshmi Ramanan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sitalakshmi Ramanan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074261173","display_name":"K Kishore Kumar Reddy","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"K Kishore Kumar Reddy","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029008502","display_name":"C. Sivarami Reddy","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. Sivarami Reddy","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108267440","display_name":"Zuhaib Mustafa","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zuhaib Mustafa","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082202918","display_name":"Reshma Nasreen","orcid":"https://orcid.org/0000-0001-9749-7401","observed_orcids":["https://orcid.org/0000-0001-9749-7401"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Reshma Nasreen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9749-7401","affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Farooq Shah","orcid":"https://orcid.org/0009-0003-8705-2910","observed_orcids":["https://orcid.org/0009-0003-8705-2910"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Farooq Shah","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0003-8705-2910","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054421171","display_name":"K. Kamalakannan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"K. Kamalakannan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045994004","display_name":"Upasna Joshi","orcid":"https://orcid.org/0000-0002-7866-2114","observed_orcids":["https://orcid.org/0000-0002-7866-2114"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Upasna Joshi","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7866-2114","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043321816","display_name":"Neeti Khullar","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Neeti Khullar","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008959677","display_name":"Avinash Pareek","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Avinash Pareek","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019779772","display_name":"Satyam Pincha","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Satyam Pincha","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Renu Singla","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Renu Singla","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5029641277","display_name":"Kalika Jain","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kalika Jain","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.23507198,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.8359000086784363,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.8359000086784363,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.06840000301599503,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.04050000011920929,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":1.0},{"id":"https://openalex.org/keywords/creative-thinking","display_name":"creative thinking","score":0.9990000128746033},{"id":"https://openalex.org/keywords/health-sector","display_name":"health sector","score":0.8970000147819519},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.6710000038146973}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5327743291854858},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.44252943992614746},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.4369441568851471},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4346710443496704},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4284459054470062},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3391944169998169},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25775253772735596},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2388741374015808},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20712417364120483},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.09993469715118408},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.09670966863632202},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2186512759","doi":null,"is_oa":false,"landing_page_url":"https://www.ijrcm.org.in/download.php?name=ijrcm-1-vol-4_issue-3-art-4.pdf&path=uploaddata/ijrcm-1-vol-4_issue-3-art-4.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764397899","display_name":"International Journal of Research in Commerce and Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4327986076","host_organization_name":"Chronopub Publications","host_organization_lineage":["https://openalex.org/P4327986076"],"host_organization_lineage_names":["Chronopub Publications"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Research in Commerce and Management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":221,"referenced_works":["https://openalex.org/W55435498","https://openalex.org/W205574329","https://openalex.org/W290117995","https://openalex.org/W366528533","https://openalex.org/W405705425","https://openalex.org/W560187378","https://openalex.org/W560993978","https://openalex.org/W577653831","https://openalex.org/W611018143","https://openalex.org/W632030286","https://openalex.org/W632543079","https://openalex.org/W643827857","https://openalex.org/W644586469","https://openalex.org/W987780077","https://openalex.org/W1482132391","https://openalex.org/W1483306276","https://openalex.org/W1488837022","https://openalex.org/W1491257503","https://openalex.org/W1491644571","https://openalex.org/W1496645222","https://openalex.org/W1498259709","https://openalex.org/W1502289719","https://openalex.org/W1509129786","https://openalex.org/W1511949998","https://openalex.org/W1517229207","https://openalex.org/W1517596465","https://openalex.org/W1519056783","https://openalex.org/W1526392456","https://openalex.org/W1529779377","https://openalex.org/W1530487374","https://openalex.org/W1530927671","https://openalex.org/W1543553009","https://openalex.org/W1544146647","https://openalex.org/W1555686767","https://openalex.org/W1558600619","https://openalex.org/W1565363060","https://openalex.org/W1567268808","https://openalex.org/W1569665370","https://openalex.org/W1581876848","https://openalex.org/W1587350794","https://openalex.org/W1588606179","https://openalex.org/W1592408019","https://openalex.org/W1594945480","https://openalex.org/W1599366360","https://openalex.org/W1601116606","https://openalex.org/W1680958099","https://openalex.org/W1816654404","https://openalex.org/W1820924078","https://openalex.org/W1862266698","https://openalex.org/W1901865882","https://openalex.org/W1964267061","https://openalex.org/W1965574139","https://openalex.org/W1967558666","https://openalex.org/W1970041141","https://openalex.org/W1970445205","https://openalex.org/W1970609724","https://openalex.org/W1971472674","https://openalex.org/W1978032414","https://openalex.org/W1978175480","https://openalex.org/W1979907230","https://openalex.org/W1981737126","https://openalex.org/W1985063293","https://openalex.org/W1987140595","https://openalex.org/W1988326759","https://openalex.org/W1991670833","https://openalex.org/W1993426893","https://openalex.org/W1997246371","https://openalex.org/W1997254581","https://openalex.org/W2000578291","https://openalex.org/W2000949883","https://openalex.org/W2002576081","https://openalex.org/W2003604428","https://openalex.org/W2005294649","https://openalex.org/W2005905245","https://openalex.org/W2014046645","https://openalex.org/W2017613618","https://openalex.org/W2017679397","https://openalex.org/W2018671892","https://openalex.org/W2020848494","https://openalex.org/W2023540247","https://openalex.org/W2025888343","https://openalex.org/W2027227096","https://openalex.org/W2029956739","https://openalex.org/W2030580389","https://openalex.org/W2030663533","https://openalex.org/W2031541840","https://openalex.org/W2032305868","https://openalex.org/W2034442617","https://openalex.org/W2034625637","https://openalex.org/W2039740888","https://openalex.org/W2040675116","https://openalex.org/W2044911934","https://openalex.org/W2045046258","https://openalex.org/W2045445734","https://openalex.org/W2046752514","https://openalex.org/W2047630092","https://openalex.org/W2047735993","https://openalex.org/W2053827464","https://openalex.org/W2056457642","https://openalex.org/W2058213125","https://openalex.org/W2061630168","https://openalex.org/W2065570324","https://openalex.org/W2068581935","https://openalex.org/W2068816718","https://openalex.org/W2069725184","https://openalex.org/W2070134989","https://openalex.org/W2071659251","https://openalex.org/W2074205502","https://openalex.org/W2075814957","https://openalex.org/W2076209196","https://openalex.org/W2077791698","https://openalex.org/W2078500427","https://openalex.org/W2079210396","https://openalex.org/W2079294403","https://openalex.org/W2080852372","https://openalex.org/W2084310832","https://openalex.org/W2085446324","https://openalex.org/W2089295019","https://openalex.org/W2089842977","https://openalex.org/W2090477211","https://openalex.org/W2092598074","https://openalex.org/W2094942945","https://openalex.org/W2099358221","https://openalex.org/W2099697766","https://openalex.org/W2099859287","https://openalex.org/W2101630167","https://openalex.org/W2101984270","https://openalex.org/W2103853022","https://openalex.org/W2106088960","https://openalex.org/W2107073757","https://openalex.org/W2107136434","https://openalex.org/W2110120163","https://openalex.org/W2110352084","https://openalex.org/W2111659188","https://openalex.org/W2111781519","https://openalex.org/W2112440119","https://openalex.org/W2112488496","https://openalex.org/W2112512917","https://openalex.org/W2115475067","https://openalex.org/W2115497530","https://openalex.org/W2115846503","https://openalex.org/W2117631504","https://openalex.org/W2119273139","https://openalex.org/W2124597406","https://openalex.org/W2125592905","https://openalex.org/W2129123189","https://openalex.org/W2129610866","https://openalex.org/W2132729270","https://openalex.org/W2133037631","https://openalex.org/W2136893259","https://openalex.org/W2137247419","https://openalex.org/W2137561817","https://openalex.org/W2138564512","https://openalex.org/W2140041112","https://openalex.org/W2145143570","https://openalex.org/W2147538517","https://openalex.org/W2147591608","https://openalex.org/W2148219776","https://openalex.org/W2148338846","https://openalex.org/W2155876730","https://openalex.org/W2156471341","https://openalex.org/W2159105921","https://openalex.org/W2159401492","https://openalex.org/W2161062585","https://openalex.org/W2161903420","https://openalex.org/W2163000154","https://openalex.org/W2166837869","https://openalex.org/W2167714234","https://openalex.org/W2170207507","https://openalex.org/W2170790204","https://openalex.org/W2171929313","https://openalex.org/W2173204757","https://openalex.org/W2177756622","https://openalex.org/W2181603214","https://openalex.org/W2189494808","https://openalex.org/W2258297174","https://openalex.org/W2259602359","https://openalex.org/W2315192968","https://openalex.org/W2315274731","https://openalex.org/W2315755053","https://openalex.org/W2318185892","https://openalex.org/W2322654879","https://openalex.org/W2323563837","https://openalex.org/W2332846563","https://openalex.org/W2416328115","https://openalex.org/W2470173814","https://openalex.org/W2475090496","https://openalex.org/W2475360346","https://openalex.org/W2499565779","https://openalex.org/W2554181244","https://openalex.org/W2587860968","https://openalex.org/W2593968982","https://openalex.org/W2736297588","https://openalex.org/W2752617332","https://openalex.org/W2752986796","https://openalex.org/W2892131975","https://openalex.org/W2909238637","https://openalex.org/W2957503322","https://openalex.org/W2994235259","https://openalex.org/W3015253546","https://openalex.org/W3022445158","https://openalex.org/W3036893173","https://openalex.org/W3120472381","https://openalex.org/W3121821553","https://openalex.org/W3122685622","https://openalex.org/W3123062155","https://openalex.org/W3123206484","https://openalex.org/W3123686478","https://openalex.org/W3124093388","https://openalex.org/W3124114405","https://openalex.org/W3124161534","https://openalex.org/W3124324454","https://openalex.org/W3124568425","https://openalex.org/W3125087107","https://openalex.org/W3125337127","https://openalex.org/W3128089863","https://openalex.org/W3146126803","https://openalex.org/W3151095050","https://openalex.org/W3203101503","https://openalex.org/W4235824557","https://openalex.org/W4249532312"],"related_works":["https://openalex.org/W4233612206","https://openalex.org/W6925230353","https://openalex.org/W4243479259","https://openalex.org/W2395458890","https://openalex.org/W6925139809","https://openalex.org/W2002179193","https://openalex.org/W2793624491","https://openalex.org/W2268405390","https://openalex.org/W586629383","https://openalex.org/W3031016809"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
