{"id":"https://openalex.org/W2186102402","doi":null,"title":"The Influence of Human Resource Practices on Internal Customer Satisfaction and Organizational Effectiveness","display_name":"The Influence of Human Resource Practices on Internal Customer Satisfaction and Organizational Effectiveness","publication_year":2013,"publication_date":"2013-08-01","ids":{"openalex":"https://openalex.org/W2186102402","mag":"2186102402"},"language":"en","primary_location":{"id":"pmh:oai:doaj.org/article:6c67afa6a00d4c41b55d69ab718ce90e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6c67afa6a00d4c41b55d69ab718ce90e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Acta Universitatis Danubius: Administratio, Vol 5, Iss 1, Pp 5-38 (2013)","raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doaj.org/article/6c67afa6a00d4c41b55d69ab718ce90e","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101425160","display_name":"Irfan Ullah","orcid":"https://orcid.org/0000-0002-0285-104X","observed_orcids":["https://orcid.org/0000-0002-0285-104X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Irfan Ullah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5033814297","display_name":"Robina Yasmin","orcid":"https://orcid.org/0000-0002-7332-9750","observed_orcids":["https://orcid.org/0000-0002-7332-9750"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robina Yasmin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.5449,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.97216598,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6172000169754028,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6172000169754028,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.22010000050067902,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.04320000112056732,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.9990000128746033},{"id":"https://openalex.org/keywords/internal-customer-satisfaction","display_name":"internal customer satisfaction","score":0.9940000176429749},{"id":"https://openalex.org/keywords/organizational-effectiveness","display_name":"organizational effectiveness","score":0.9919999837875366},{"id":"https://openalex.org/keywords/bank-employees","display_name":"bank employees","score":0.8130000233650208},{"id":"https://openalex.org/keywords/employee-morale","display_name":"employee morale","score":0.8309999704360962},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":0.9079999923706055},{"id":"https://openalex.org/keywords/labor-productivity","display_name":"labor productivity","score":0.9169999957084656},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.8119999766349792},{"id":"https://openalex.org/keywords/talent-attraction","display_name":"talent attraction","score":0.800000011920929},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":0.5770000219345093}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6555031538009644},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6010887622833252},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5190663933753967},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.4617597758769989},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.4462696313858032},{"id":"https://openalex.org/C68001002","wikidata":"https://www.wikidata.org/wiki/Q7102009","display_name":"Organizational behavior and human resources","level":3,"score":0.4316202402114868},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35322752594947815},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.3345465660095215},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33055347204208374},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31581878662109375},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.20066028833389282},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1732540726661682},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08401873707771301}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:doaj.org/article:6c67afa6a00d4c41b55d69ab718ce90e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6c67afa6a00d4c41b55d69ab718ce90e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Acta Universitatis Danubius: Administratio, Vol 5, Iss 1, Pp 5-38 (2013)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:doaj.org/article:6c67afa6a00d4c41b55d69ab718ce90e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6c67afa6a00d4c41b55d69ab718ce90e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Acta Universitatis Danubius: Administratio, Vol 5, Iss 1, Pp 5-38 (2013)","raw_type":"article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.7257999777793884,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":81,"referenced_works":["https://openalex.org/W13976660","https://openalex.org/W52942091","https://openalex.org/W68064033","https://openalex.org/W125390530","https://openalex.org/W196041357","https://openalex.org/W372509373","https://openalex.org/W608410529","https://openalex.org/W626351632","https://openalex.org/W626840874","https://openalex.org/W645566189","https://openalex.org/W941206850","https://openalex.org/W1008829561","https://openalex.org/W1561082337","https://openalex.org/W1573234480","https://openalex.org/W1602704520","https://openalex.org/W1608170983","https://openalex.org/W1668418461","https://openalex.org/W1680842844","https://openalex.org/W1766684615","https://openalex.org/W1820801730","https://openalex.org/W1836311887","https://openalex.org/W1872849979","https://openalex.org/W1884144308","https://openalex.org/W1958901114","https://openalex.org/W1967775834","https://openalex.org/W1970274136","https://openalex.org/W1974451892","https://openalex.org/W1975676797","https://openalex.org/W1977159848","https://openalex.org/W1978684417","https://openalex.org/W1980090258","https://openalex.org/W1981724520","https://openalex.org/W1981750817","https://openalex.org/W1987167354","https://openalex.org/W1989415385","https://openalex.org/W1995656350","https://openalex.org/W1998331777","https://openalex.org/W2003677777","https://openalex.org/W2006831563","https://openalex.org/W2018306881","https://openalex.org/W2033047751","https://openalex.org/W2042924535","https://openalex.org/W2045465026","https://openalex.org/W2047449799","https://openalex.org/W2051757744","https://openalex.org/W2052943507","https://openalex.org/W2054604003","https://openalex.org/W2057895624","https://openalex.org/W2059392046","https://openalex.org/W2061558975","https://openalex.org/W2061977616","https://openalex.org/W2062028892","https://openalex.org/W2062557502","https://openalex.org/W2064808927","https://openalex.org/W2065632594","https://openalex.org/W2068239354","https://openalex.org/W2069467794","https://openalex.org/W2071917114","https://openalex.org/W2102089253","https://openalex.org/W2102469678","https://openalex.org/W2104391860","https://openalex.org/W2119062612","https://openalex.org/W2121848940","https://openalex.org/W2123709218","https://openalex.org/W2124739050","https://openalex.org/W2124739871","https://openalex.org/W2133739019","https://openalex.org/W2137365826","https://openalex.org/W2162040794","https://openalex.org/W2162685097","https://openalex.org/W2272460226","https://openalex.org/W2281407292","https://openalex.org/W2291462452","https://openalex.org/W2481588355","https://openalex.org/W2736814475","https://openalex.org/W2745846196","https://openalex.org/W3028926987","https://openalex.org/W3122125999","https://openalex.org/W3124160272","https://openalex.org/W3154722324","https://openalex.org/W4246191097"],"related_works":["https://openalex.org/W7100072382","https://openalex.org/W6940707250","https://openalex.org/W4400081698","https://openalex.org/W2000730780","https://openalex.org/W377854712","https://openalex.org/W7113898692","https://openalex.org/W1495166063","https://openalex.org/W3195106921","https://openalex.org/W2317875257","https://openalex.org/W3150541262"],"abstract_inverted_index":{"It":[0],"is":[1],"generally":[2],"believed":[3],"that":[4,109],"the":[5,20,33,53,66,103,141,153,169],"impact":[6,34,47],"of":[7,26,35,48,56,63,72,94,143,155],"Human":[8,36,76,111],"Resource":[9,37,77,112],"Practices":[10,38,113],"on":[11,39,52],"internal":[12,40,119,144,156],"customer":[13,41,120],"satisfaction":[14,42,121],"can":[15],"create":[16],"comparative":[17],"advantage":[18],"for":[19,127,146],"organizational":[21,44,80,123,147,162],"performance.":[22],"The":[23,46,106,125],"main":[24],"objective":[25],"this":[27],"study":[28],"was":[29,83,99],"to":[30,101,115,118,130,139,172],"find":[31],"out":[32],"and":[43,65,79,122,132,138,168],"effectiveness.":[45,81,124],"human":[49,135],"resource":[50,136],"practices":[51,78],"overall":[54],"performance":[55],"organizations":[57],"has":[58],"been":[59,69],"a":[60],"leading":[61],"subject":[62],"research":[64],"results":[67,107],"have":[68],"encouraging,":[70],"indicative":[71],"positive":[73],"relationship":[74],"between":[75],"Data":[82],"collected":[84],"through":[85],"personally":[86],"administered":[87],"questionnaire-based":[88],"survey":[89],"from":[90],"290":[91],"banking":[92],"personnel":[93],"Pakistan.":[95],"Structural":[96],"equation":[97],"modeling":[98],"used":[100],"examine":[102],"anticipated":[104],"model.":[105],"showed":[108],"some":[110],"appear":[114],"be":[116],"linked":[117],"implications":[126],"practitioners":[128],"were":[129],"modify":[131],"emphasize":[133,140],"certain":[134],"practices,":[137],"role":[142],"customers":[145,157],"effectiveness":[148],"enhancement.":[149],"These":[150],"findings":[151],"revealed":[152],"importance":[154],"in":[158],"enhancing":[159],"employee":[160,164],"morale,":[161],"commitment,":[163],"productivity,":[165],"turnover":[166],"rate":[167],"organization\u2019s":[170],"ability":[171],"attract":[173],"talent.":[174]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":8}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}
