{"id":"https://openalex.org/W2185919012","doi":null,"title":"The Effects of Customer Loyalty on Repurchase Intention in B2C E-commerce- A Customer Loyalty Perspective","display_name":"The Effects of Customer Loyalty on Repurchase Intention in B2C E-commerce- A Customer Loyalty Perspective","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2185919012","mag":"2185919012"},"language":"en","primary_location":{"id":"mag:2185919012","doi":null,"is_oa":false,"landing_page_url":"http://textroad.com/pdf/JBASR/J.%20Basic.%20Appl.%20Sci.%20Res.,%203(6)636-644,%202013.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033409602","display_name":"Zohreh Dehdashti Shahrokh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zohreh Dehdashti Shahrokh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080234882","display_name":"Nushin Oveisi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nushin Oveisi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051759847","display_name":"Seyyed Mahdi Timasi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Seyyed Mahdi Timasi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5075413420","display_name":"Allameh Tabataba","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Allameh Tabataba","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.1949,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.89918066,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.9919999837875366},{"id":"https://openalex.org/keywords/b2c-e-commerce","display_name":"B2C e-commerce","score":0.8519999980926514},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.5609999895095825}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.685701847076416},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5756450891494751},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5720437169075012},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5675715208053589},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5456545352935791},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4913140833377838},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.4592350423336029},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4385099709033966},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4293971359729767},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.42020711302757263},{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.41607123613357544},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4040513038635254},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3864095211029053},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.1722451150417328},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.16870683431625366},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1510087251663208},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1125403642654419},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.06705963611602783},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2185919012","doi":null,"is_oa":false,"landing_page_url":"http://textroad.com/pdf/JBASR/J.%20Basic.%20Appl.%20Sci.%20Res.,%203(6)636-644,%202013.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1968171365","https://openalex.org/W1968552231","https://openalex.org/W1969033962","https://openalex.org/W1971684258","https://openalex.org/W1984975965","https://openalex.org/W2003248422","https://openalex.org/W2012662491","https://openalex.org/W2014792668","https://openalex.org/W2020625361","https://openalex.org/W2028915062","https://openalex.org/W2030155522","https://openalex.org/W2032345163","https://openalex.org/W2036437125","https://openalex.org/W2037179180","https://openalex.org/W2046153801","https://openalex.org/W2055570665","https://openalex.org/W2061872507","https://openalex.org/W2065606359","https://openalex.org/W2070917135","https://openalex.org/W2071680986","https://openalex.org/W2072117561","https://openalex.org/W2085479788","https://openalex.org/W2088895421","https://openalex.org/W2093548531","https://openalex.org/W2093761106","https://openalex.org/W2105527671","https://openalex.org/W2120931187","https://openalex.org/W2137247419","https://openalex.org/W2137467455","https://openalex.org/W2148097819","https://openalex.org/W2150618440","https://openalex.org/W2155986346","https://openalex.org/W2160549107","https://openalex.org/W2163380916","https://openalex.org/W2168972045","https://openalex.org/W2171735111"],"related_works":["https://openalex.org/W2093761106","https://openalex.org/W184599101","https://openalex.org/W2150062867","https://openalex.org/W2955528209","https://openalex.org/W2949736992","https://openalex.org/W4385454242","https://openalex.org/W2238338090","https://openalex.org/W900105379","https://openalex.org/W2374052128","https://openalex.org/W3167398620"],"abstract_inverted_index":{"The":[0,35,47,64,102],"purpose":[1],"of":[2,10,21,32,41,107,110,126],"this":[3],"study":[4,38],"is":[5,30,83,95,122],"to":[6,71,86,98],"investigate":[7],"the":[8,19,72,108,111,123],"effect":[9,20],"online":[11,25,87,92,99,112,127],"relationship":[12,93,128],"quality":[13,94],"on":[14,24],"customer":[15,22,81],"loyalty":[16,23,82],"and":[17,53,90],"then":[18],"repurchase":[26,88,100,113],"intention.":[27,101],"This":[28],"research":[29],"descriptive":[31],"survey":[33],"type.":[34],"population":[36],"under":[37],"was":[39,51,62],"constituted":[40],"Allameh":[42],"Tabataba\u2019i":[43],"University":[44],"in":[45],"Tehran.":[46],"stratified":[48],"sampling":[49],"method":[50,66],"used":[52],"201":[54],"questionnaires":[55],"were":[56],"completed.":[57],"Confirmatory":[58],"Factor":[59],"Analysis":[60],"(CFA)":[61],"used.":[63],"structural":[65,75],"indicated":[67],"a":[68],"good":[69],"fit":[70],"data.":[73],"Using":[74],"equation":[76],"modeling":[77],"(SEM),we":[78],"observed":[79],"that":[80,118],"significantly":[84,96],"related":[85,97],"intention":[89,114],"also":[91],"proposed":[103],"model":[104],"explain":[105],"86%":[106],"variance":[109],"construct.":[115],"We":[116],"found":[117],"perceived":[119],"vendor":[120],"reputation":[121],"strongest":[124],"antecedent":[125],"quality.":[129]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}