{"id":"https://openalex.org/W2185339582","doi":null,"title":"REVIEW ARTICLE INTELLIGENT SYSTEMS IN TOURISM A Social Science Perspective","display_name":"REVIEW ARTICLE INTELLIGENT SYSTEMS IN TOURISM A Social Science Perspective","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2185339582","mag":"2185339582"},"language":"en","primary_location":{"id":"mag:2185339582","doi":null,"is_oa":false,"landing_page_url":"http://www.arlt-lectures.com/gretzel-systems.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035975032","display_name":"Ulrike Gretzel B","orcid":"https://orcid.org/0000-0001-8416-1829","observed_orcids":["https://orcid.org/0000-0001-8416-1829"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ulrike Gretzel","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8416-1829","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5035975032"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3877,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.87519462,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.836899995803833,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.836899995803833,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0997999981045723,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.01730000041425228,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/intelligent-systems","display_name":"intelligent systems","score":0.9039999842643738},{"id":"https://openalex.org/keywords/tourism","display_name":"tourism","score":0.8109999895095825},{"id":"https://openalex.org/keywords/tourist-information-search","display_name":"tourist information search","score":0.9110000133514404},{"id":"https://openalex.org/keywords/tourist-decision-making","display_name":"tourist decision-making","score":0.7870000004768372},{"id":"https://openalex.org/keywords/group-decision-making","display_name":"group decision making","score":0.9409999847412109},{"id":"https://openalex.org/keywords/persuasion","display_name":"persuasion","score":0.7979999780654907},{"id":"https://openalex.org/keywords/privacy","display_name":"privacy","score":0.8109999895095825},{"id":"https://openalex.org/keywords/preferences","display_name":"preferences","score":0.47699999809265137}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7426720261573792},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5833352208137512},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.572029709815979},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5216772556304932},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48790475726127625},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4492380917072296},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4409984052181244},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4335172176361084},{"id":"https://openalex.org/C56397880","wikidata":"https://www.wikidata.org/wiki/Q6044094","display_name":"Intelligent decision support system","level":2,"score":0.4235588610172272},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4232482612133026},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.41988489031791687},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3723474144935608},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35518693923950195},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2569313645362854},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22913825511932373},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19671601057052612},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17308157682418823},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12147483229637146},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09903115034103394},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2185339582","doi":null,"is_oa":false,"landing_page_url":"http://www.arlt-lectures.com/gretzel-systems.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":113,"referenced_works":["https://openalex.org/W10576935","https://openalex.org/W45615387","https://openalex.org/W94845440","https://openalex.org/W145303143","https://openalex.org/W186765568","https://openalex.org/W280955731","https://openalex.org/W570499905","https://openalex.org/W655962941","https://openalex.org/W658804253","https://openalex.org/W1494011088","https://openalex.org/W1496680988","https://openalex.org/W1500886081","https://openalex.org/W1511948429","https://openalex.org/W1514456410","https://openalex.org/W1556168886","https://openalex.org/W1587966051","https://openalex.org/W1626488616","https://openalex.org/W1721421031","https://openalex.org/W1749861436","https://openalex.org/W1892502720","https://openalex.org/W1918349232","https://openalex.org/W1962132888","https://openalex.org/W1965514675","https://openalex.org/W1971746265","https://openalex.org/W1973024688","https://openalex.org/W1986070354","https://openalex.org/W1989183867","https://openalex.org/W1991015565","https://openalex.org/W1993325457","https://openalex.org/W1997738553","https://openalex.org/W1998032402","https://openalex.org/W1998757724","https://openalex.org/W1998789158","https://openalex.org/W1998933571","https://openalex.org/W1999943693","https://openalex.org/W2000952385","https://openalex.org/W2001698847","https://openalex.org/W2001758375","https://openalex.org/W2002346822","https://openalex.org/W2004258408","https://openalex.org/W2009854107","https://openalex.org/W2011536622","https://openalex.org/W2012506084","https://openalex.org/W2015052350","https://openalex.org/W2019496039","https://openalex.org/W2023031064","https://openalex.org/W2033522360","https://openalex.org/W2034419362","https://openalex.org/W2041711461","https://openalex.org/W2046139000","https://openalex.org/W2049993766","https://openalex.org/W2053070609","https://openalex.org/W2053452525","https://openalex.org/W2056937784","https://openalex.org/W2057238747","https://openalex.org/W2061896154","https://openalex.org/W2062498231","https://openalex.org/W2068074643","https://openalex.org/W2069548839","https://openalex.org/W2082987936","https://openalex.org/W2085169214","https://openalex.org/W2085616680","https://openalex.org/W2087097074","https://openalex.org/W2090434145","https://openalex.org/W2090827721","https://openalex.org/W2093240945","https://openalex.org/W2096467509","https://openalex.org/W2105095988","https://openalex.org/W2106421465","https://openalex.org/W2107611566","https://openalex.org/W2114309334","https://openalex.org/W2115374068","https://openalex.org/W2117268595","https://openalex.org/W2117703827","https://openalex.org/W2117911558","https://openalex.org/W2122410182","https://openalex.org/W2130129560","https://openalex.org/W2131906797","https://openalex.org/W2134694239","https://openalex.org/W2135433120","https://openalex.org/W2137997906","https://openalex.org/W2138817229","https://openalex.org/W2138872399","https://openalex.org/W2139079766","https://openalex.org/W2140857363","https://openalex.org/W2143140303","https://openalex.org/W2144294075","https://openalex.org/W2156671938","https://openalex.org/W2157357043","https://openalex.org/W2159719866","https://openalex.org/W2160910001","https://openalex.org/W2162180362","https://openalex.org/W2163492547","https://openalex.org/W2164558494","https://openalex.org/W2166684071","https://openalex.org/W2168028628","https://openalex.org/W2168569455","https://openalex.org/W2169211232","https://openalex.org/W2170480462","https://openalex.org/W2171651124","https://openalex.org/W2174064721","https://openalex.org/W2186226541","https://openalex.org/W2248631859","https://openalex.org/W2312372901","https://openalex.org/W2404189778","https://openalex.org/W2476910606","https://openalex.org/W2477768803","https://openalex.org/W2527994195","https://openalex.org/W2798414776","https://openalex.org/W2978062325","https://openalex.org/W2993487672","https://openalex.org/W3021891781","https://openalex.org/W3166766247"],"related_works":["https://openalex.org/W6982588622","https://openalex.org/W1556258326","https://openalex.org/W4377699611","https://openalex.org/W7098054845","https://openalex.org/W1012901778","https://openalex.org/W1457689701","https://openalex.org/W7019811034","https://openalex.org/W2493510346","https://openalex.org/W4327978135","https://openalex.org/W7211924105"],"abstract_inverted_index":{"Intelligent":[0],"systems":[1,42],"sense":[2],"their":[3],"environment":[4],"and":[5,26,80,95,102,112,116],"learn":[6],"from":[7],"the":[8,38,63,66,86],"actions":[9],"they":[10],"imple-":[11],"ment":[12],"to":[13,21,36,68,88],"reach":[14],"specific":[15],"goals.":[16],"They":[17],"are":[18],"increasingly":[19],"used":[20],"support":[22],"tourist":[23,109],"information":[24,110],"search":[25,111],"decision":[27,130],"making":[28,114],"as":[29,31],"well":[30],"work":[32],"processes.":[33],"In":[34],"order":[35],"model":[37],"tourism":[39,93],"domain,":[40],"these":[41],"require":[43],"a":[44,98],"profound":[45],"understanding":[46],"of":[47,65,108],"its":[48],"nature.":[49],"Looking":[50],"at":[51],"existing":[52],"literature":[53],"in":[54,62,92],"tour-":[55],"ism,":[56],"this":[57],"paper":[58],"discusses":[59,85],"critical":[60],"gaps":[61],"knowledge":[64],"field":[67],"be":[69,78],"filled":[70],"so":[71],"that":[72],"intel-":[73],"ligent":[74],"system":[75],"design":[76],"can":[77],"informed":[79],"impacts":[81],"understood.":[82],"Specifically,":[83],"it":[84],"need":[87],"better":[89],"conceptualize":[90],"technology":[91],"research":[94,120],"argues":[96],"for":[97,118],"focus":[99],"on":[100,121],"uses":[101],"interactions.":[103],"It":[104],"challenges":[105],"simplistic":[106],"views":[107],"decision-":[113],"processes":[115],"calls":[117],"more":[119],"potential":[122],"impacts.":[123],"Keywords:":[124],"intelligent":[125],"sys-":[126],"tem":[127],"design,":[128],"group":[129],"making,":[131],"preferences,":[132],"persuasion,":[133],"technology-user":[134],"interaction,":[135],"pri-":[136],"vacy.":[137],"2011":[138],"Elsevier":[139],"Ltd.":[140],"All":[141],"rights":[142],"reserved.":[143]},"counts_by_year":[{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}