{"id":"https://openalex.org/W2184995206","doi":null,"title":"PERCEPTUAL MAPPING USING PRINCIPAL COMPONENT ANALYSIS IN A PUBLIC SECTOR PASSENGER BUS TRANSPORT COMPANY: A CASE STUDY","display_name":"PERCEPTUAL MAPPING USING PRINCIPAL COMPONENT ANALYSIS IN A PUBLIC SECTOR PASSENGER BUS TRANSPORT COMPANY: A CASE STUDY","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2184995206","mag":"2184995206"},"language":"en","primary_location":{"id":"mag:2184995206","doi":null,"is_oa":false,"landing_page_url":"http://iaeme.com/masteradmin/uploadfolder/pca-pm-main.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053248756","display_name":"M. Vetrivel Sezhian","orcid":"https://orcid.org/0000-0002-5617-9084","observed_orcids":["https://orcid.org/0000-0002-5617-9084"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. Vetrivel Sezhian","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054089610","display_name":"Chandrasekaran Muralidharan","orcid":"https://orcid.org/0000-0001-8602-0595","observed_orcids":["https://orcid.org/0000-0001-8602-0595"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. Muralidharan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071674623","display_name":"Thangasamy Nambirajan","orcid":"https://orcid.org/0000-0002-5965-6851","observed_orcids":["https://orcid.org/0000-0002-5965-6851"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"T. Nambirajan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5042436386","display_name":"S.G. Deshmukh","orcid":"https://orcid.org/0000-0002-7043-6948","observed_orcids":["https://orcid.org/0000-0002-7043-6948"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"S.G. Deshmukh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7043-6948","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8291000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8291000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.1160999983549118,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.01979999989271164,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-expectations","display_name":"customer expectations","score":0.753000020980835},{"id":"https://openalex.org/keywords/bus-transport","display_name":"bus transport","score":0.7049999833106995},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6449999809265137},{"id":"https://openalex.org/keywords/quality-attributes","display_name":"quality attributes","score":0.7929999828338623},{"id":"https://openalex.org/keywords/perceptual-mapping","display_name":"perceptual mapping","score":0.7879999876022339},{"id":"https://openalex.org/keywords/bus-depot","display_name":"bus depot","score":0.7379999756813049},{"id":"https://openalex.org/keywords/service-quality-improvement","display_name":"service quality improvement","score":0.4480000138282776}],"concepts":[{"id":"https://openalex.org/C3018364605","wikidata":"https://www.wikidata.org/wiki/Q7590","display_name":"Passenger transport","level":2,"score":0.7068374156951904},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6321240663528442},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.608096182346344},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.5995618104934692},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5914096236228943},{"id":"https://openalex.org/C63882131","wikidata":"https://www.wikidata.org/wiki/Q17122954","display_name":"Strengths and weaknesses","level":2,"score":0.5713210105895996},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5586134195327759},{"id":"https://openalex.org/C27438332","wikidata":"https://www.wikidata.org/wiki/Q2873","display_name":"Principal component analysis","level":2,"score":0.5468225479125977},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5065170526504517},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5037962794303894},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.43224990367889404},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3522377014160156},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26087963581085205},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2568891644477844},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12956354022026062},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.12678655982017517},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0809655487537384},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07834705710411072},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.07049670815467834},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2184995206","doi":null,"is_oa":false,"landing_page_url":"http://iaeme.com/masteradmin/uploadfolder/pca-pm-main.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.5142999887466431},{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.428600013256073}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1490831285","https://openalex.org/W1514925923","https://openalex.org/W1555148682","https://openalex.org/W1965365929","https://openalex.org/W1999332224","https://openalex.org/W2030062576","https://openalex.org/W2034824469","https://openalex.org/W2067395863","https://openalex.org/W2073345837","https://openalex.org/W2079677476","https://openalex.org/W2110151104","https://openalex.org/W2162471645","https://openalex.org/W2168469007","https://openalex.org/W2317357841","https://openalex.org/W3033920315"],"related_works":["https://openalex.org/W1678925141","https://openalex.org/W2168469007","https://openalex.org/W2122542473","https://openalex.org/W572133354","https://openalex.org/W2050545864","https://openalex.org/W2708292137","https://openalex.org/W2286465177","https://openalex.org/W7166517915","https://openalex.org/W4234558335","https://openalex.org/W4389284471"],"abstract_inverted_index":{"This":[0],"study":[1],"aims":[2],"at":[3],"evaluating":[4],"the":[5],"customer":[6,61],"expectations":[7,62],"in":[8,24,54],"a":[9,17,48],"public":[10],"sector":[11,19],"passenger":[12],"transport":[13,51],"company":[14,64],"which":[15],"is":[16,77],"crucial":[18],"for":[20],"transportation":[21],"of":[22,40,44,47,85],"people":[23],"developing":[25],"countries":[26],"like":[27],"India.":[28,56],"A":[29],"questionnaire":[30],"containing":[31],"eighteen":[32],"quality":[33,58],"characteristics":[34],"was":[35],"administered":[36],"to":[37,79,99,101,105],"various":[38],"customers":[39],"three":[41,86],"bus":[42],"depots":[43],"one":[45],"division":[46],"state":[49],"road":[50],"undertaking":[52],"(SRTU)":[53],"south":[55],"Two":[57],"dimensions,":[59],"viz.":[60],"and":[63,83,95],"responsibilities,":[65],"have":[66],"been":[67],"identified":[68],"based":[69],"on":[70,103],"principal":[71],"component":[72],"analysis.":[73],"Subsequently,":[74],"perceptual":[75],"mapping":[76],"used":[78],"identify":[80],"their":[81],"strengths":[82],"weaknesses":[84],"depots.":[87],"The":[88],"findings":[89],"would":[90],"help":[91],"prioritise":[92],"different":[93],"parameters":[94],"also":[96],"provide":[97],"guidelines":[98],"managers":[100],"focus":[102],"or":[104],"improve.":[106]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
