{"id":"https://openalex.org/W2182182719","doi":null,"title":"Investigation of the Effect of Perceived Justice on Post-Recovery Overall Satisfaction, Post-Recovery Revisit Intention and Post-Recovery Word-of-Mouth Intention from Airline Industry in Iran: The Role of Corporate Image","display_name":"Investigation of the Effect of Perceived Justice on Post-Recovery Overall Satisfaction, Post-Recovery Revisit Intention and Post-Recovery Word-of-Mouth Intention from Airline Industry in Iran: The Role of Corporate Image","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W2182182719","mag":"2182182719"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.390.2135","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.390.2135","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.idosi.org/wasj/wasj18(7)12/16.pdf","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011335284","display_name":"Kamal Ghalandari","orcid":"https://orcid.org/0000-0001-9660-2687","observed_orcids":["https://orcid.org/0000-0001-9660-2687"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kamal Ghalandari","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9660-2687","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051246564","display_name":"Leila Babaeinia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Leila Babaeinia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103852164","display_name":"Maryam Ghorbani","orcid":"https://orcid.org/0000-0003-4799-7058","observed_orcids":["https://orcid.org/0000-0003-4799-7058"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Maryam Ghorbani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5054111562","display_name":"Ghale Jogh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ghale Jogh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8523,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.92382413,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-justice","display_name":"perceived justice","score":0.984000027179718},{"id":"https://openalex.org/keywords/distributive-justice","display_name":"distributive justice","score":0.9829999804496765},{"id":"https://openalex.org/keywords/procedural-justice","display_name":"procedural justice","score":1.0},{"id":"https://openalex.org/keywords/interactional-justice","display_name":"interactional justice","score":0.996999979019165},{"id":"https://openalex.org/keywords/corporate-image","display_name":"corporate image","score":0.7599999904632568},{"id":"https://openalex.org/keywords/post-recovery-satisfaction","display_name":"post-recovery satisfaction","score":0.7160000205039978},{"id":"https://openalex.org/keywords/revisit-intention","display_name":"revisit intention","score":0.9760000109672546},{"id":"https://openalex.org/keywords/word-of-mouth-intention","display_name":"word-of-mouth intention","score":0.996999979019165},{"id":"https://openalex.org/keywords/service-recovery","display_name":"service recovery","score":0.753000020980835},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5540000200271606}],"concepts":[{"id":"https://openalex.org/C2775902765","wikidata":"https://www.wikidata.org/wiki/Q17080186","display_name":"Service recovery","level":4,"score":0.9000090956687927},{"id":"https://openalex.org/C2778412681","wikidata":"https://www.wikidata.org/wiki/Q17142211","display_name":"Interactional justice","level":4,"score":0.8596977591514587},{"id":"https://openalex.org/C2780129364","wikidata":"https://www.wikidata.org/wiki/Q552284","display_name":"Distributive justice","level":3,"score":0.7771299481391907},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6703703999519348},{"id":"https://openalex.org/C2779149496","wikidata":"https://www.wikidata.org/wiki/Q442100","display_name":"Procedural justice","level":3,"score":0.5874317288398743},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5620502233505249},{"id":"https://openalex.org/C139621336","wikidata":"https://www.wikidata.org/wiki/Q3190382","display_name":"Economic Justice","level":2,"score":0.4867992103099823},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4838261008262634},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4804517924785614},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.36065155267715454},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2721800208091736},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.257114052772522},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1366739571094513},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.12445977330207825},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.390.2135","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.390.2135","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.idosi.org/wasj/wasj18(7)12/16.pdf","raw_type":"text"},{"id":"mag:2182182719","doi":null,"is_oa":false,"landing_page_url":"http://idosi.org/wasj/wasj18(7)12/16.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6601999998092651,"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W115101980","https://openalex.org/W1560880354","https://openalex.org/W1569986247","https://openalex.org/W1574378514","https://openalex.org/W1594945480","https://openalex.org/W1887819992","https://openalex.org/W1906706893","https://openalex.org/W1957555229","https://openalex.org/W1966771744","https://openalex.org/W1976543439","https://openalex.org/W1979907230","https://openalex.org/W1982302828","https://openalex.org/W1988487435","https://openalex.org/W1995561053","https://openalex.org/W1998493602","https://openalex.org/W1999935322","https://openalex.org/W2005956583","https://openalex.org/W2006463522","https://openalex.org/W2014049963","https://openalex.org/W2014723826","https://openalex.org/W2018063455","https://openalex.org/W2025908688","https://openalex.org/W2026014527","https://openalex.org/W2027526741","https://openalex.org/W2028184439","https://openalex.org/W2030999202","https://openalex.org/W2031564884","https://openalex.org/W2033585437","https://openalex.org/W2033971030","https://openalex.org/W2036437125","https://openalex.org/W2040384293","https://openalex.org/W2044298660","https://openalex.org/W2047860167","https://openalex.org/W2049922571","https://openalex.org/W2051527059","https://openalex.org/W2053050475","https://openalex.org/W2059441062","https://openalex.org/W2061742916","https://openalex.org/W2062193161","https://openalex.org/W2063305741","https://openalex.org/W2065517342","https://openalex.org/W2071351034","https://openalex.org/W2080964048","https://openalex.org/W2086205711","https://openalex.org/W2087661106","https://openalex.org/W2090014697","https://openalex.org/W2094439750","https://openalex.org/W2097978649","https://openalex.org/W2101369668","https://openalex.org/W2121441690","https://openalex.org/W2140885637","https://openalex.org/W2144345633","https://openalex.org/W2145855633","https://openalex.org/W2146385426","https://openalex.org/W2153906047","https://openalex.org/W2163741736","https://openalex.org/W2165049547","https://openalex.org/W2266639535","https://openalex.org/W2275541884","https://openalex.org/W2288208635","https://openalex.org/W2313319791","https://openalex.org/W2316836042","https://openalex.org/W2322233365","https://openalex.org/W2327975117","https://openalex.org/W2590571914","https://openalex.org/W3009189837"],"related_works":["https://openalex.org/W2051893000","https://openalex.org/W2169137948","https://openalex.org/W1936359566","https://openalex.org/W2136039727","https://openalex.org/W3124649160","https://openalex.org/W7220298150","https://openalex.org/W1855874736","https://openalex.org/W4248819140","https://openalex.org/W2264680111","https://openalex.org/W2998524054"],"abstract_inverted_index":{"Abstract:":[0],"The":[1,108],"purpose":[2],"of":[3,11,34,60,141,188],"this":[4],"paper":[5],"is":[6],"to":[7,42,172,176],"investigate":[8],"the":[9,32,52,56,120,138,148,160,186],"effects":[10],"perceived":[12,123],"justice":[13,74,77,92,124,152,164],"dimensions":[14,125],"(distributive,":[15],"procedural":[16,76],"and":[17,26,67,75,86,104,126,133,153,157,165,178,183],"interactional)":[18],"on":[19,63,82,97],"post-recovery":[20,23,27,83,87,98,101,105,127,130,134,154,166],"overall":[21,99,128],"satisfaction,":[22,100,129],"revisit":[24,84,102,131,155],"intention":[25,29,85,103,132,156],"word-of-mouth":[28,88,106,167],"by":[30],"considering":[31],"role":[33,118,140],"corporate":[35,113,142],"image.":[36],"Totally,":[37],"400":[38],"questionnaires":[39,48],"were":[40,49],"distributed":[41],"Iran":[43],"Air":[44],"customers,":[45,189],"that":[46,72,112],"228":[47],"used":[50],"for":[51],"final":[53],"analysis,":[54],"which":[55],"results":[57],"from":[58],"analysis":[59],"them":[61],"based":[62],"simple":[64],"linear":[65],"regression":[66,70],"multiple":[68],"hierarchical":[69],"show":[71],"distributive":[73,151],"have":[78],"a":[79,94,116,180],"positive":[80,95,181],"influence":[81,96],"intention.":[89,107,168],"Also,":[90],"interactional":[91,163],"has":[93],"study":[109],"also":[110,158],"demonstrated":[111],"image":[114,143,182],"plays":[115],"moderating":[117,139],"in":[119,147,159,185,191],"relationship":[121,149,161],"between":[122,150,162],"word-ofmouth":[135],"intention;":[136],"Only,":[137],"was":[144],"not":[145],"found":[146],"Therefore,":[169],"Airlines":[170],"needs":[171],"make":[173],"continuous":[174],"efforts":[175],"create":[177],"hold":[179],"perception":[184],"mind":[187],"even":[190],"service":[192],"failure/recovery":[193],"situations.":[194],"Key":[195],"words:Corporate":[196],"Image":[197],"Perceived":[198],"Justice":[199],"Post-Recovery":[200,203,206],"Overall":[201],"Satisfaction":[202],"Revisit":[204],"Intention":[205,208],"Word-of-Mouth":[207]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":4}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}
