{"id":"https://openalex.org/W2181830892","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","title":"Assessing healthcare process maturity: challenges of using a business process maturity model","display_name":"Assessing healthcare process maturity: challenges of using a business process maturity model","publication_year":2015,"publication_date":"2015-05-20","ids":{"openalex":"https://openalex.org/W2181830892","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","mag":"2181830892"},"language":"en","primary_location":{"id":"pmh:oai:cris.maastrichtuniversity.nl:openaire_cris_publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":false,"landing_page_url":"https://cris.maastrichtuniversity.nl/en/publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","pdf_url":null,"source":{"id":"https://openalex.org/S4306402616","display_name":"Research Publications (Maastricht University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I34352273","host_organization_name":"Maastricht University","host_organization_lineage":["https://openalex.org/I34352273"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tarhan, A, Turetken, O & van den Biggelaar, F 2015, Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model. in Pervasive Computing Technologies for Healthcare (PervasiveHealth). pp. 339-342. https://doi.org/10.4108/ICST.PERVASIVEHEALTH.2015.259105","raw_type":"info:eu-repo/semantics/conferenceObject"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.tue.nl/en/publications/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026348359","display_name":"Ay\u00e7a Tarhan","orcid":"https://orcid.org/0000-0003-1466-9605","observed_orcids":["https://orcid.org/0000-0003-1466-9605"]},"institutions":[{"id":"https://openalex.org/I66514158","display_name":"Hacettepe University","ror":"https://ror.org/04kwvgz42","country_code":"TR","type":"education","lineage":["https://openalex.org/I66514158"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ay\u00e7a Tarhan","raw_affiliation_strings":["Dept. of Computer Eng., Hacettepe University, Ankara, Turkey"],"raw_orcid":"https://orcid.org/0000-0003-1466-9605","affiliations":[{"raw_affiliation_string":"Dept. of Computer Eng., Hacettepe University, Ankara, Turkey","institution_ids":["https://openalex.org/I66514158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000742134","display_name":"Oktay T\u00fcretken","orcid":"https://orcid.org/0000-0003-3798-0439","observed_orcids":["https://orcid.org/0000-0003-3798-0439"]},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Oktay T\u00fcretken","raw_affiliation_strings":["School of Industrial Engineering; Eindhoven University of Technology; the Netherlands"],"raw_orcid":"https://orcid.org/0000-0003-3798-0439","affiliations":[{"raw_affiliation_string":"School of Industrial Engineering; Eindhoven University of Technology; the Netherlands","institution_ids":["https://openalex.org/I83019370"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077275361","display_name":"Frank J.H.M. van den Biggelaar","orcid":"https://orcid.org/0000-0002-0194-4586","observed_orcids":["https://orcid.org/0000-0002-0194-4586"]},"institutions":[{"id":"https://openalex.org/I2800191616","display_name":"Maastricht University Medical Centre","ror":"https://ror.org/02d9ce178","country_code":"NL","type":"funder","lineage":["https://openalex.org/I2800191616"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Frank J.H.M. van den Biggelaar","raw_affiliation_strings":["Department of Ophthalmology; Maastricht University Medical Center; The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Ophthalmology; Maastricht University Medical Center; The Netherlands","institution_ids":["https://openalex.org/I2800191616"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8109,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.82504905,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"344","last_page":"347"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-maturity-model","display_name":"business process maturity model","score":0.9359999895095825},{"id":"https://openalex.org/keywords/hospital-departments","display_name":"hospital departments","score":0.6330000162124634},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.5559999942779541},{"id":"https://openalex.org/keywords/organizational-process-improvement","display_name":"organizational process improvement","score":0.7770000100135803}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.8534064292907715},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.8426387310028076},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.7976089715957642},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6354166269302368},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5357417464256287},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.522434413433075},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4932538866996765},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44577455520629883},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43815428018569946},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4314002990722656},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4250679314136505},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3558623790740967},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.21526935696601868},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18147844076156616},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1201569139957428},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.06634935736656189},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":8,"locations":[{"id":"pmh:oai:cris.maastrichtuniversity.nl:openaire_cris_publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":false,"landing_page_url":"https://cris.maastrichtuniversity.nl/en/publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","pdf_url":null,"source":{"id":"https://openalex.org/S4306402616","display_name":"Research Publications (Maastricht University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I34352273","host_organization_name":"Maastricht University","host_organization_lineage":["https://openalex.org/I34352273"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tarhan, A, Turetken, O & van den Biggelaar, F 2015, Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model. in Pervasive Computing Technologies for Healthcare (PervasiveHealth). pp. 339-342. https://doi.org/10.4108/ICST.PERVASIVEHEALTH.2015.259105","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:pure.tue.nl:openaire/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":true,"landing_page_url":"https://research.tue.nl/en/publications/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:800583","doi":null,"is_oa":false,"landing_page_url":"http://library.tue.nl/csp/dare/LinkToRepository.csp?recordnumber=800583","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:oai:library.tue.nl:800583","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/800583","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:tue:oai:library.tue.nl:800583","doi":null,"is_oa":false,"landing_page_url":"http://repository.tue.nl/800583","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/other"},{"id":"pmh:tue:oai:pure.tue.nl:publications/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":true,"landing_page_url":"https://research.tue.nl/nl/publications/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '15): Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015), 20 May 2015, Istanbul, Turkey, 344 - 347","raw_type":"info:eu-repo/semantics/conferencepaper"},{"id":"pmh:um:oai:cris.maastrichtuniversity.nl:publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":false,"landing_page_url":"https://cris.maastrichtuniversity.nl/en/publications/a1302594-1f01-4a0a-ae50-b6d6c863ab1f","pdf_url":null,"source":{"id":"https://openalex.org/S4306402616","display_name":"Research Publications (Maastricht University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I34352273","host_organization_name":"Maastricht University","host_organization_lineage":["https://openalex.org/I34352273"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pervasive Computing Technologies for Healthcare (PervasiveHealth), 339 - 342","raw_type":"info:eu-repo/semantics/conferencepaper"},{"id":"mag:2181830892","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":false,"landing_page_url":"https://pure.tue.nl/ws/files/7988345/934943371383575.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306419760","display_name":"International Conference on Pervasive Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Pervasive Computing","raw_type":null}],"best_oa_location":{"id":"pmh:oai:pure.tue.nl:openaire/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","doi":"https://doi.org/10.4108/icst.pervasivehealth.2015.259105","is_oa":true,"landing_page_url":"https://research.tue.nl/en/publications/0dbc0f02-a78a-4d1a-80d5-8d325a0feab6","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.8048999905586243}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321016","display_name":"Universiteit Maastricht","ror":"https://ror.org/02jz4aj89"},{"id":"https://openalex.org/F4320321651","display_name":"Technische Universiteit Eindhoven","ror":"https://ror.org/02c2kyt77"},{"id":"https://openalex.org/F4320322626","display_name":"T\u00fcrkiye Bilimsel ve Teknolojik Ara\u015ft\u0131rma Kurumu","ror":"https://ror.org/04w9kkr77"},{"id":"https://openalex.org/F4320322712","display_name":"Maastricht Universitair Medisch Centrum","ror":"https://ror.org/02d9ce178"},{"id":"https://openalex.org/F4320323272","display_name":"Hacettepe \u00dcniversitesi","ror":"https://ror.org/04kwvgz42"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W72273526","https://openalex.org/W200982393","https://openalex.org/W613753829","https://openalex.org/W826288272","https://openalex.org/W1603767029","https://openalex.org/W1843425376","https://openalex.org/W2016529351","https://openalex.org/W2021384770","https://openalex.org/W2068081482","https://openalex.org/W2070640624","https://openalex.org/W2087068922","https://openalex.org/W2104005701","https://openalex.org/W2114906480","https://openalex.org/W2116833372","https://openalex.org/W2126212196","https://openalex.org/W2138980717","https://openalex.org/W2169070859","https://openalex.org/W2574769253","https://openalex.org/W2614426856","https://openalex.org/W3031468661","https://openalex.org/W4205284752"],"related_works":["https://openalex.org/W2514135428","https://openalex.org/W4394895396","https://openalex.org/W2468913224","https://openalex.org/W4402748174","https://openalex.org/W3129875662","https://openalex.org/W2620170013","https://openalex.org/W2274531782","https://openalex.org/W7098919559","https://openalex.org/W2556255203","https://openalex.org/W1954349970"],"abstract_inverted_index":{"Doi:":[0],"10.4108/icst.pervasivehealth.2015.259105":[1],"The":[2],"quality":[3],"of":[4,12,38,55,86,109,112],"healthcare":[5,13,62,84,113],"services":[6],"is":[7,22,69],"influenced":[8],"by":[9,100],"the":[10,33,53,83],"maturity":[11,20,39,67,111,120],"processes":[14,85,114],"used":[15],"to":[16,25,61,92,117],"develop":[17],"it.":[18],"A":[19],"model":[21,121],"an":[23],"instrument":[24],"assess":[26],"and":[27,47,79,122],"continually":[28],"improve":[29],"organizational":[30],"processes.":[31,51],"In":[32,72],"last":[34],"decade,":[35],"a":[36,87,93,118],"number":[37,54],"models":[40,60,68],"have":[41],"been":[42],"proposed":[43],"with":[44],"varied":[45],"focus":[46],"depth":[48],"for":[49,125],"business":[50],"However,":[52],"studies":[56],"that":[57],"adapt":[58],"these":[59],"domain":[63],"or":[64],"propose":[65],"healthcare-specific":[66],"very":[70],"scarce.":[71],"this":[73],"study,":[74],"we":[75],"share":[76],"our":[77],"experience":[78],"observations":[80],"on":[81],"assessing":[82,110],"hospital":[88],"department":[89],"in":[90,115],"accordance":[91,116],"well-known":[94],"Business":[95],"Process":[96],"Maturity":[97],"Model":[98],"(BPMM)":[99],"Object":[101],"Management":[102],"Group":[103],"(OMG).":[104],"We":[105],"also":[106],"discuss":[107],"challenges":[108],"generic":[119],"outline":[123],"opportunities":[124],"future":[126],"work.":[127]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}