{"id":"https://openalex.org/W2174034893","doi":"https://doi.org/10.19030/iber.v13i2.8450","title":"Household Life Cycle: The Case Of Customer Satisfaction In Restaurants","display_name":"Household Life Cycle: The Case Of Customer Satisfaction In Restaurants","publication_year":2014,"publication_date":"2014-02-27","ids":{"openalex":"https://openalex.org/W2174034893","doi":"https://doi.org/10.19030/iber.v13i2.8450","mag":"2174034893"},"language":"en","primary_location":{"id":"doi:10.19030/iber.v13i2.8450","doi":"https://doi.org/10.19030/iber.v13i2.8450","is_oa":true,"landing_page_url":"https://doi.org/10.19030/iber.v13i2.8450","pdf_url":"https://clutejournals.com/index.php/IBER/article/download/8450/8463","source":{"id":"https://openalex.org/S2736813639","display_name":"International Business & Economics Research Journal (IBER)","issn_l":"1535-0754","issn":["1535-0754","2157-9393"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1"],"host_organization":"https://openalex.org/P4324341412","host_organization_name":"Clute Institute","host_organization_lineage":["https://openalex.org/P4324341412"],"host_organization_lineage_names":["Clute Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Business &amp; Economics Research Journal (IBER)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://clutejournals.com/index.php/IBER/article/download/8450/8463","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067306526","display_name":"Cindy Erdis","orcid":"https://orcid.org/0000-0002-5264-0347","observed_orcids":["https://orcid.org/0000-0002-5264-0347"]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Cindy Erdis","raw_affiliation_strings":["University of South Africa (UNISA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of South Africa (UNISA)","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050258915","display_name":"Michael Du Toit","orcid":"https://orcid.org/0000-0002-9178-5645","observed_orcids":["https://orcid.org/0000-0002-9178-5645"]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Michael Du Toit","raw_affiliation_strings":["University of South Africa (UNISA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of South Africa (UNISA)","institution_ids":["https://openalex.org/I165390105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I165390105"],"apc_list":null,"apc_paid":null,"fwci":2.3771,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.91992703,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"13","issue":"2","first_page":"335","last_page":"335"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/family-life-cycle","display_name":"family life cycle","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9919999837875366},{"id":"https://openalex.org/keywords/restaurant-customers","display_name":"restaurant customers","score":0.6179999709129333},{"id":"https://openalex.org/keywords/family-structure","display_name":"family structure","score":0.6639999747276306},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.7870000004768372},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8510000109672546},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7910000085830688},{"id":"https://openalex.org/keywords/restaurant-patronage","display_name":"restaurant patronage","score":0.628000020980835},{"id":"https://openalex.org/keywords/tshwane","display_name":"Tshwane","score":0.9300000071525574}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7624513506889343},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7393906116485596},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.738262951374054},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5976663827896118},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5546600818634033},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5189402103424072},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.5156773328781128},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5127314329147339},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4401971101760864},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4334394633769989},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4263215959072113},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42590904235839844},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.19030/iber.v13i2.8450","doi":"https://doi.org/10.19030/iber.v13i2.8450","is_oa":true,"landing_page_url":"https://doi.org/10.19030/iber.v13i2.8450","pdf_url":"https://clutejournals.com/index.php/IBER/article/download/8450/8463","source":{"id":"https://openalex.org/S2736813639","display_name":"International Business & Economics Research Journal (IBER)","issn_l":"1535-0754","issn":["1535-0754","2157-9393"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1"],"host_organization":"https://openalex.org/P4324341412","host_organization_name":"Clute Institute","host_organization_lineage":["https://openalex.org/P4324341412"],"host_organization_lineage_names":["Clute Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Business &amp; Economics Research Journal (IBER)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.19030/iber.v13i2.8450","doi":"https://doi.org/10.19030/iber.v13i2.8450","is_oa":true,"landing_page_url":"https://doi.org/10.19030/iber.v13i2.8450","pdf_url":"https://clutejournals.com/index.php/IBER/article/download/8450/8463","source":{"id":"https://openalex.org/S2736813639","display_name":"International Business & Economics Research Journal (IBER)","issn_l":"1535-0754","issn":["1535-0754","2157-9393"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1"],"host_organization":"https://openalex.org/P4324341412","host_organization_name":"Clute Institute","host_organization_lineage":["https://openalex.org/P4324341412"],"host_organization_lineage_names":["Clute Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Business &amp; Economics Research Journal (IBER)","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2174034893.pdf","grobid_xml":"https://content.openalex.org/works/W2174034893.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W418088634","https://openalex.org/W1501328383","https://openalex.org/W1544775669","https://openalex.org/W1568274144","https://openalex.org/W1599340791","https://openalex.org/W1982480876","https://openalex.org/W2033916052","https://openalex.org/W2095638839","https://openalex.org/W2104932376","https://openalex.org/W2164336119","https://openalex.org/W4229674280","https://openalex.org/W4285719527","https://openalex.org/W6773501224"],"related_works":["https://openalex.org/W2265707318","https://openalex.org/W3127090486","https://openalex.org/W7217554389","https://openalex.org/W2564468490","https://openalex.org/W2244886497","https://openalex.org/W2189182858","https://openalex.org/W2069869930","https://openalex.org/W3157364716","https://openalex.org/W2006998999","https://openalex.org/W4250373500"],"abstract_inverted_index":{"The":[0],"restaurant":[1,100,125,129,149],"industry":[2],"is":[3,179],"rife":[4],"with":[5,86,127,161],"customers":[6,16,159,187],"experiencing":[7],"unacceptable":[8],"levels":[9],"of":[10,32,49,63,77,89,99,108,148],"customer":[11,35,54,68,109,168,176],"service,":[12,169],"resulting":[13],"in":[14,56,70,73,94,143,171],"many":[15],"often":[17],"deciding":[18],"to":[19,124,163,167,185,193],"take":[20],"their":[21,174,190],"patronage":[22],"elsewhere.":[23],"Marketing":[24],"researchers":[25],"have":[26,153],"long":[27],"been":[28,44],"investigating":[29],"the":[30,47,50,61,74,87,92,95,106,128,134,141,144],"influence":[31,48,62,104,155],"family":[33,51],"on":[34,46,53,67,105,133,156,189],"behaviour":[36],"and":[37,192],"satisfaction,":[38],"but":[39],"very":[40],"limited":[41],"research":[42,135],"has":[43,102],"done":[45],"structure":[52],"satisfaction":[55,69,110],"restaurants.":[57,114],"This":[58,178],"article":[59],"examines":[60],"household":[64,96,145],"life":[65,97,146],"cycle":[66,98,147],"selected":[71],"restaurants":[72,182],"Tshwane":[75],"area":[76],"Gauteng,":[78],"South":[79],"Africa.":[80],"An":[81],"empirical":[82],"study":[83],"was":[84,118,138],"conducted":[85,119],"aim":[88],"establishing":[90],"if":[91],"stage":[93,142],"patrons":[101,126,150],"an":[103,154],"level":[107],"experienced":[111],"when":[112],"visiting":[113],"A":[115],"self-administered":[116],"survey":[117],"whereby":[120],"questionnaires":[121],"were":[122,160],"handed":[123],"bill":[130],"folder.":[131],"Based":[132],"results,":[136],"it":[137],"found":[139],"that":[140],"does":[151],"indeed":[152],"how":[157],"satisfied":[158],"regard":[162],"certain":[164],"aspects":[165],"relating":[166],"which":[170],"turn":[172],"influences":[173],"overall":[175],"satisfaction.":[177],"important":[180],"for":[181],"who":[183],"want":[184],"retain":[186],"based":[188],"loyalty":[191],"ultimately":[194],"increase":[195],"profitability.":[196]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
