{"id":"https://openalex.org/W2170660226","doi":null,"title":"A model of customer e-loyalty in the online banking","display_name":"A model of customer e-loyalty in the online banking","publication_year":2009,"publication_date":"2009-05-06","ids":{"openalex":"https://openalex.org/W2170660226","mag":"2170660226"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:ebl:ecbull:eb-08m30002","doi":null,"is_oa":false,"landing_page_url":"http://www.accessecon.com/Pubs/EB/2009/Volume29/EB-09-V29-I2-P39.pdf","pdf_url":"http://www.accessecon.com/Pubs/EB/2009/Volume29/EB-09-V29-I2-P39.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043240939","display_name":"Yuan\u2010Shuh Lii","orcid":"https://orcid.org/0000-0002-3709-6160","observed_orcids":["https://orcid.org/0000-0002-3709-6160"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Yuan\u2010Shuh Lii","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3709-6160","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5043240939"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.352,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.91023717,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"29","issue":"2","first_page":"891","last_page":"902"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9121000170707703,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9121000170707703,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.08500000089406967,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-loyalty","display_name":"e-loyalty","score":0.8930000066757202},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.9330000281333923},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9860000014305115},{"id":"https://openalex.org/keywords/website-quality","display_name":"website quality","score":0.972000002861023},{"id":"https://openalex.org/keywords/corporate-image","display_name":"corporate image","score":1.0},{"id":"https://openalex.org/keywords/perceived-social-presence","display_name":"perceived social presence","score":0.9909999966621399},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8550000190734863},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6359999775886536}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7806593775749207},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7627747058868408},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6483465433120728},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6215933561325073},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5936435461044312},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5384459495544434},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.533134937286377},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.5255162715911865},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.522231936454773},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4758847951889038},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.45118623971939087},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.4466198682785034},{"id":"https://openalex.org/C11671645","wikidata":"https://www.wikidata.org/wiki/Q5054567","display_name":"Causal model","level":2,"score":0.42051082849502563},{"id":"https://openalex.org/C206772910","wikidata":"https://www.wikidata.org/wiki/Q4420961","display_name":"Simultaneous equations model","level":2,"score":0.41596418619155884},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.37148481607437134},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21394824981689453},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2084011733531952},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.18799811601638794},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.18165385723114014},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09378558397293091},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.06798502802848816},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:ebl:ecbull:eb-08m30002","doi":null,"is_oa":false,"landing_page_url":"http://www.accessecon.com/Pubs/EB/2009/Volume29/EB-09-V29-I2-P39.pdf","pdf_url":"http://www.accessecon.com/Pubs/EB/2009/Volume29/EB-09-V29-I2-P39.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:2170660226","doi":null,"is_oa":false,"landing_page_url":"http://www.accessecon.com/Pubs/EB/2009/Volume29/EB-09-V29-I2-P39.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S134953813","display_name":"Economics bulletin","issn_l":"1545-2921","issn":["1545-2921"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Economics bulletin","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W38438247","https://openalex.org/W174055489","https://openalex.org/W182842446","https://openalex.org/W205793710","https://openalex.org/W288850694","https://openalex.org/W973898286","https://openalex.org/W1480949012","https://openalex.org/W1485458905","https://openalex.org/W1543209321","https://openalex.org/W1555595420","https://openalex.org/W1563826891","https://openalex.org/W1574378514","https://openalex.org/W1578515221","https://openalex.org/W1602375928","https://openalex.org/W1906706893","https://openalex.org/W1965574139","https://openalex.org/W1967876221","https://openalex.org/W1968171365","https://openalex.org/W1975694814","https://openalex.org/W1980981674","https://openalex.org/W1996137064","https://openalex.org/W2000475395","https://openalex.org/W2005349638","https://openalex.org/W2010983589","https://openalex.org/W2014036961","https://openalex.org/W2014145152","https://openalex.org/W2017624521","https://openalex.org/W2021773989","https://openalex.org/W2022476284","https://openalex.org/W2022540993","https://openalex.org/W2033971030","https://openalex.org/W2036063909","https://openalex.org/W2036872668","https://openalex.org/W2056434135","https://openalex.org/W2060146957","https://openalex.org/W2069709448","https://openalex.org/W2069861487","https://openalex.org/W2070951272","https://openalex.org/W2071680986","https://openalex.org/W2072313977","https://openalex.org/W2084313844","https://openalex.org/W2098440369","https://openalex.org/W2103356704","https://openalex.org/W2104882046","https://openalex.org/W2105257501","https://openalex.org/W2107971134","https://openalex.org/W2143299957","https://openalex.org/W2149942469","https://openalex.org/W2166061228","https://openalex.org/W2167168703","https://openalex.org/W2300880893","https://openalex.org/W2340404085","https://openalex.org/W3122048618","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W2583884160","https://openalex.org/W4402236169","https://openalex.org/W2800286035","https://openalex.org/W1031096128","https://openalex.org/W2067367230","https://openalex.org/W2013041046","https://openalex.org/W4248057162","https://openalex.org/W2128108363","https://openalex.org/W2133202333","https://openalex.org/W4409297454"],"abstract_inverted_index":{"With":[0],"the":[1,25,70,77,84,87],"rapid":[2],"growth":[3],"of":[4,60,72,115],"online":[5,58],"banking,":[6],"it":[7],"has":[8],"been":[9],"reinforced":[10],"that":[11,28,76],"companies":[12],"need":[13],"to":[14,83,95,112],"build":[15],"and":[16,37,41,46,103],"maintain":[17],"loyal":[18],"customers.":[19,117],"This":[20],"study":[21],"models":[22],"e-loyalty":[23],"as":[24],"endogenous":[26],"variable":[27],"includes":[29],"three":[30],"exogenous":[31],"variables":[32,44],"(website":[33],"quality,":[34],"corporate":[35],"image":[36],"perceived":[38],"social":[39],"presence)":[40],"two":[42],"mediating":[43],"(satisfaction":[45],"trust).":[47],"The":[48],"model":[49,78,92],"was":[50],"empirically":[51],"tested":[52],"using":[53],"data":[54],"collected":[55],"from":[56],"an":[57,80],"survey":[59],"Internet":[61],"forums":[62],"based":[63],"in":[64,90],"Indonesia.":[65],"Using":[66],"structural":[67],"equation":[68],"modeling,":[69],"results":[71,102],"statistical":[73],"analysis":[74],"show":[75],"is":[79],"adequate":[81],"fit":[82],"data.":[85],"All":[86],"causal":[88],"relationships":[89],"this":[91],"were":[93],"found":[94],"be":[96],"significant.":[97],"We":[98],"discuss":[99],"some":[100],"interesting":[101],"provide":[104],"several":[105],"implications":[106],"for":[107],"those":[108],"banks":[109],"which":[110],"want":[111],"enhance":[113],"loyalty":[114],"e-banking":[116]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}