{"id":"https://openalex.org/W2170515656","doi":null,"title":"\ud56d\uacf5\uc0ac \uc0ac\uae30 \uc9c4\uc791 \uc2dc\uc2a4\ud15c\uc774 \uc2b9\ubb34\uc6d0 \uc0ac\uae30\uc640 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5","display_name":"\ud56d\uacf5\uc0ac \uc0ac\uae30 \uc9c4\uc791 \uc2dc\uc2a4\ud15c\uc774 \uc2b9\ubb34\uc6d0 \uc0ac\uae30\uc640 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5","publication_year":2009,"publication_date":"2009-02-01","ids":{"openalex":"https://openalex.org/W2170515656","mag":"2170515656"},"language":"ko","primary_location":{"id":"mag:2170515656","doi":null,"is_oa":false,"landing_page_url":"http://dspace.kci.go.kr/handle/kci/1299852","pdf_url":null,"source":{"id":"https://openalex.org/S4210225159","display_name":"Journal of Tourism and Leisure Research","issn_l":"1229-0424","issn":["1229-0424","2713-6582"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\uad00\uad11\u00b7\ub808\uc800\uc5f0\uad6c","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055986897","display_name":"\uae40\ud76c\uc5f0","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\uae40\ud76c\uc5f0","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5027094647","display_name":"\uc724\uc9c0\ud658","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\uc724\uc9c0\ud658","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"21","issue":"1","first_page":"325","last_page":"343"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.12200000137090683,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.09359999746084213,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/flight-attendants","display_name":"flight attendants","score":0.7749999761581421},{"id":"https://openalex.org/keywords/employee-morale","display_name":"employee morale","score":0.7590000033378601},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9729999899864197},{"id":"https://openalex.org/keywords/reward-systems","display_name":"reward systems","score":0.3880000114440918}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7261021733283997},{"id":"https://openalex.org/C2779913896","wikidata":"https://www.wikidata.org/wiki/Q7063001","display_name":"Notice","level":2,"score":0.6824941635131836},{"id":"https://openalex.org/C2780179797","wikidata":"https://www.wikidata.org/wiki/Q345844","display_name":"Crew","level":2,"score":0.6732172966003418},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6283532977104187},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48091861605644226},{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.4513610005378723},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43012842535972595},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1877191662788391},{"id":"https://openalex.org/C178802073","wikidata":"https://www.wikidata.org/wiki/Q8421","display_name":"Aeronautics","level":1,"score":0.15338066220283508},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.05931314826011658},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2170515656","doi":null,"is_oa":false,"landing_page_url":"http://dspace.kci.go.kr/handle/kci/1299852","pdf_url":null,"source":{"id":"https://openalex.org/S4210225159","display_name":"Journal of Tourism and Leisure Research","issn_l":"1229-0424","issn":["1229-0424","2713-6582"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\uad00\uad11\u00b7\ub808\uc800\uc5f0\uad6c","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.48510000109672546,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1748754925","https://openalex.org/W2507497876","https://openalex.org/W2509290596","https://openalex.org/W3185323173","https://openalex.org/W3160359807","https://openalex.org/W3041963380","https://openalex.org/W2503124748","https://openalex.org/W2895929325","https://openalex.org/W3183747510","https://openalex.org/W2972758185"],"abstract_inverted_index":{"Airlines":[0],"offer":[1,102],"many":[2],"kinds":[3],"of":[4,12,19,24,50,64,79,92,130],"morale":[5,11,39,60],"stimulating":[6],"systems":[7],"to":[8,28,42,56,71,101,122,150,156],"improve":[9],"the":[10,30,36,62,128],"their":[13],"cabin":[14,37,58,105,143,148],"crews":[15],"who":[16],"take":[17],"charge":[18],"customer":[20],"service.":[21],"The":[22,48,77],"purpose":[23],"this":[25],"study":[26,80],"was":[27,116],"analyze":[29,57],"relationship":[31],"between":[32],"Customer":[33,73,85,107,119,161],"Satisfaction":[34,74,86,108,120],"and":[35,54,61,66],"crews'":[38,59,144],"charged":[40],"according":[41,121],"recently":[43],"changed":[44],"Morale":[45,93,123],"Stimulating":[46,94,124],"System.":[47,95,125],"data":[49,63,68],"airlines":[51,97],"company":[52],"notice":[53],"directives":[55],"complaint":[65],"compliment":[67],"from":[69],"customers":[70],"resolve":[72],"were":[75],"used.":[76],"results":[78],"are":[81],"as":[82,134],"follows.":[83],"1)":[84],"have":[87],"decreased":[88],"by":[89],"recent":[90],"change":[91,129],"When":[96],"companies":[98],"had":[99,109],"tried":[100],"accommodations":[103],"for":[104,159],"crews,":[106,149],"also":[110],"increased.":[111],"It":[112],"showed":[113],"that":[114],"there":[115],"difference":[117],"in":[118],"2)":[126],"Especially,":[127],"basic":[131],"articles":[132],"such":[133],"vacation,":[135],"day-offs,":[136],"crew":[137],"meal":[138],"support":[139,151],"has":[140],"effects":[141],"on":[142],"morale.":[145],"3)":[146],"FOT":[147],"is":[152],"more":[153],"effective":[154],"than":[155],"give":[157],"reward":[158],"increasing":[160],"Satisfaction.":[162]},"counts_by_year":[],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}