{"id":"https://openalex.org/W2170106288","doi":"https://doi.org/10.1080/14783363.2011.585773","title":"The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives","display_name":"The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives","publication_year":2011,"publication_date":"2011-06-03","ids":{"openalex":"https://openalex.org/W2170106288","doi":"https://doi.org/10.1080/14783363.2011.585773","mag":"2170106288"},"language":"en","primary_location":{"id":"doi:10.1080/14783363.2011.585773","doi":"https://doi.org/10.1080/14783363.2011.585773","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783363.2011.585773","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078509846","display_name":"Francisco Balbastre Benavent","orcid":"https://orcid.org/0000-0001-9549-2412","observed_orcids":["https://orcid.org/0000-0001-9549-2412"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"F. Balbastre-Benavent","raw_affiliation_strings":["Department of Business Management \u2018Juan Jos\u00e9 Renau Piqueras\u2019, University of Valencia, Valencia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management \u2018Juan Jos\u00e9 Renau Piqueras\u2019, University of Valencia, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032316736","display_name":"Mar\u00eda Teresa Canet-Giner","orcid":"https://orcid.org/0000-0002-6896-3976","observed_orcids":["https://orcid.org/0000-0002-6896-3976"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"M.T. Canet-Giner","raw_affiliation_strings":["Department of Business Management \u2018Juan Jos\u00e9 Renau Piqueras\u2019, University of Valencia, Valencia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management \u2018Juan Jos\u00e9 Renau Piqueras\u2019, University of Valencia, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5078509846"],"corresponding_institution_ids":["https://openalex.org/I16097986"],"apc_list":null,"apc_paid":null,"fwci":14.7543,"has_fulltext":false,"cited_by_count":44,"citation_normalized_percentile":{"value":0.98226315,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"22","issue":"7","first_page":"727","last_page":"742"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.6689000129699707,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.6689000129699707,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.2705000042915344,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.016300000250339508,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/efqm-excellence-model","display_name":"EFQM excellence model","score":0.9890000224113464},{"id":"https://openalex.org/keywords/integrated-approach","display_name":"integrated approach","score":0.7020000219345093},{"id":"https://openalex.org/keywords/strategic-capabilities","display_name":"strategic capabilities","score":0.9929999709129333},{"id":"https://openalex.org/keywords/business-excellence","display_name":"business excellence","score":0.6299999952316284},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.7110000252723694},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.7900000214576721},{"id":"https://openalex.org/keywords/research-agenda","display_name":"research agenda","score":0.46799999475479126}],"concepts":[{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.6589102149009705},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5949867963790894},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5913674235343933},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5273935198783875},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4539293646812439},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44910216331481934},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.42598530650138855},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38421201705932617},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38267096877098083},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.33614227175712585},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.32192301750183105},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.28714311122894287},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18656599521636963},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17366480827331543},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.10212987661361694},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08348521590232849},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/14783363.2011.585773","doi":"https://doi.org/10.1080/14783363.2011.585773","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783363.2011.585773","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.41999998688697815}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W36682578","https://openalex.org/W580251017","https://openalex.org/W647690345","https://openalex.org/W1499465098","https://openalex.org/W1534016774","https://openalex.org/W1556611999","https://openalex.org/W1906540203","https://openalex.org/W1985251551","https://openalex.org/W1986617055","https://openalex.org/W1988447575","https://openalex.org/W1989584536","https://openalex.org/W1993531153","https://openalex.org/W1997328341","https://openalex.org/W1999216928","https://openalex.org/W2000566268","https://openalex.org/W2009693622","https://openalex.org/W2009892632","https://openalex.org/W2010842384","https://openalex.org/W2011057426","https://openalex.org/W2016055754","https://openalex.org/W2034378124","https://openalex.org/W2035972342","https://openalex.org/W2036762403","https://openalex.org/W2038631200","https://openalex.org/W2045141856","https://openalex.org/W2046266205","https://openalex.org/W2046565042","https://openalex.org/W2059561130","https://openalex.org/W2062137723","https://openalex.org/W2064908733","https://openalex.org/W2067761470","https://openalex.org/W2070142031","https://openalex.org/W2076014315","https://openalex.org/W2076868521","https://openalex.org/W2086098098","https://openalex.org/W2095416744","https://openalex.org/W2098760795","https://openalex.org/W2106863332","https://openalex.org/W2113296609","https://openalex.org/W2113811752","https://openalex.org/W2120138340","https://openalex.org/W2126052460","https://openalex.org/W2126380846","https://openalex.org/W2147059897","https://openalex.org/W2148607853","https://openalex.org/W2155866649","https://openalex.org/W2157252080","https://openalex.org/W2166782403","https://openalex.org/W2169825097","https://openalex.org/W2301691149","https://openalex.org/W2313563931","https://openalex.org/W2325639662","https://openalex.org/W2398143670","https://openalex.org/W2564972396","https://openalex.org/W3122441192","https://openalex.org/W4252469617","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W2172223299","https://openalex.org/W2263484750","https://openalex.org/W2110909668","https://openalex.org/W7010437738","https://openalex.org/W7015461402","https://openalex.org/W2004206461","https://openalex.org/W613150819","https://openalex.org/W6885047641","https://openalex.org/W2022308303","https://openalex.org/W1965598223"],"abstract_inverted_index":{"The":[0],"adoption":[1],"of":[2,11,53,66,91,102,141],"an":[3,50,92],"integrative":[4,93],"strategy":[5,94],"formation":[6,95],"process":[7,59],"becomes":[8],"a":[9,13,44,70,76,84,100,111,122],"way":[10],"developing":[12],"strategic":[14,45,58,64],"capability":[15,65],"that":[16],"contributes":[17],"to":[18,39,41,74,87,120,136],"generating":[19],"positive":[20],"results":[21],"and":[22,61,97,104,133],"sustainable":[23],"competitive":[24],"advantages.":[25],"In":[26,116],"today's":[27],"environments,":[28],"many":[29],"companies":[30],"are":[31],"also":[32],"using":[33],"the":[34,54,57,63,67,81,89,139],"EFQM":[35],"Excellence":[36],"Model":[37],"(EEM)":[38],"try":[40],"develop":[42],"such":[43,110],"capability.":[46],"This":[47],"paper":[48],"presents":[49],"exhaustive":[51],"review":[52],"literature":[55],"on":[56,62],"debate":[60],"EEM.":[68],"As":[69],"result,":[71],"we":[72,98,118],"offer":[73],"practitioners":[75],"conceptual":[77],"framework":[78],"which":[79,109],"shows":[80],"EEM":[82],"as":[83],"useful":[85],"driver":[86],"facilitate":[88],"development":[90,112],"process,":[96],"propose":[99],"set":[101],"dimensions":[103],"variables":[105],"(the":[106],"levers)":[107],"through":[108],"may":[113],"take":[114],"place.":[115],"addition,":[117],"present":[119],"academicians":[121],"detailed":[123],"research":[124],"agenda":[125],"by":[126],"establishing":[127],"some":[128],"exploratory":[129],"questions,":[130],"theoretical":[131],"implications":[132],"new":[134],"challenges":[135],"go":[137],"into":[138],"knowledge":[140],"this":[142],"area":[143],"in":[144],"greater":[145],"depth.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}