{"id":"https://openalex.org/W2169656123","doi":"https://doi.org/10.20525/ijrbs.v3i1.89","title":"Building Store Satisfaction Centred on Customer Retention in Clothing Retailing","display_name":"Building Store Satisfaction Centred on Customer Retention in Clothing Retailing","publication_year":2014,"publication_date":"2014-01-15","ids":{"openalex":"https://openalex.org/W2169656123","doi":"https://doi.org/10.20525/ijrbs.v3i1.89","mag":"2169656123"},"language":"en","primary_location":{"id":"doi:10.20525/ijrbs.v3i1.89","doi":"https://doi.org/10.20525/ijrbs.v3i1.89","is_oa":true,"landing_page_url":"https://doi.org/10.20525/ijrbs.v3i1.89","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/212/205","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/212/205","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088910070","display_name":"G\u00fclden Turhan","orcid":"https://orcid.org/0000-0002-7756-0116","observed_orcids":["https://orcid.org/0000-0002-7756-0116"]},"institutions":[{"id":"https://openalex.org/I74897591","display_name":"Marmara University","ror":"https://ror.org/02kswqa67","country_code":"TR","type":"education","lineage":["https://openalex.org/I74897591"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Gulden Turhan","raw_affiliation_strings":["Technical Education Faculty, Marmara University, Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical Education Faculty, Marmara University, Istanbul, Turkey","institution_ids":["https://openalex.org/I74897591"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5088910070"],"corresponding_institution_ids":["https://openalex.org/I74897591"],"apc_list":{"value":120,"currency":"EUR","value_usd":129},"apc_paid":{"value":120,"currency":"EUR","value_usd":129},"fwci":0.7924,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.85251451,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"3","issue":"1","first_page":"89","last_page":"105"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.013899999670684338,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/store-satisfaction","display_name":"store satisfaction","score":0.9240000247955322},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.9950000047683716},{"id":"https://openalex.org/keywords/retail-architecture","display_name":"retail architecture","score":0.8479999899864197},{"id":"https://openalex.org/keywords/fashion-retail","display_name":"fashion retail","score":0.9110000133514404},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.8040000200271606},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.375}],"concepts":[{"id":"https://openalex.org/C530175646","wikidata":"https://www.wikidata.org/wiki/Q11460","display_name":"Clothing","level":2,"score":0.7917811870574951},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6615003943443298},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6543384194374084},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.6123687624931335},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5335282683372498},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5019245147705078},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.48830199241638184},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.48190146684646606},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4794932007789612},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46491533517837524},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3916011154651642},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2262653112411499},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11647006869316101},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.061315953731536865},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06022956967353821},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.20525/ijrbs.v3i1.89","doi":"https://doi.org/10.20525/ijrbs.v3i1.89","is_oa":true,"landing_page_url":"https://doi.org/10.20525/ijrbs.v3i1.89","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/212/205","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:rbs:ijbrss:v:3:y:2014:i:1:p:89-105","doi":null,"is_oa":false,"landing_page_url":"http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/212/205","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:9cfb6db6cd884ed7aa18153550d997c8","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/9cfb6db6cd884ed7aa18153550d997c8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Research In Business and Social Science, Vol 3, Iss 1, Pp 89-105 (2016)","raw_type":"article"},{"id":"pmh:oai:doaj.org/article:f6d1a518ce7c4b8692807bbe6ef46e86","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/f6d1a518ce7c4b8692807bbe6ef46e86","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Research In Business and Social Science, Vol 3, Iss 1, Pp 89-105 (2014)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.20525/ijrbs.v3i1.89","doi":"https://doi.org/10.20525/ijrbs.v3i1.89","is_oa":true,"landing_page_url":"https://doi.org/10.20525/ijrbs.v3i1.89","pdf_url":"https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/212/205","source":{"id":"https://openalex.org/S2738623827","display_name":"International Journal of Research in Business and Social Science (2147-4478)","issn_l":"2147-4478","issn":["2147-4478"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310318325","host_organization_name":"\u00dcmit Hac\u0131o\u011flu","host_organization_lineage":["https://openalex.org/P4310318325"],"host_organization_lineage_names":["\u00dcmit Hac\u0131o\u011flu"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research in Business and Social Science (2147- 4478)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2169656123.pdf","grobid_xml":"https://content.openalex.org/works/W2169656123.grobid-xml"},"referenced_works_count":90,"referenced_works":["https://openalex.org/W54930839","https://openalex.org/W125662071","https://openalex.org/W1275977915","https://openalex.org/W1480949012","https://openalex.org/W1520862805","https://openalex.org/W1537898261","https://openalex.org/W1559531574","https://openalex.org/W1574378514","https://openalex.org/W1594945480","https://openalex.org/W1822965481","https://openalex.org/W1965574139","https://openalex.org/W1967013050","https://openalex.org/W1974938667","https://openalex.org/W1979907230","https://openalex.org/W1983364918","https://openalex.org/W1983839896","https://openalex.org/W1987286910","https://openalex.org/W1987493627","https://openalex.org/W1988447536","https://openalex.org/W1991570067","https://openalex.org/W1991885326","https://openalex.org/W1998083975","https://openalex.org/W1998149911","https://openalex.org/W2009341441","https://openalex.org/W2014205461","https://openalex.org/W2014239045","https://openalex.org/W2025754362","https://openalex.org/W2025833855","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2029059211","https://openalex.org/W2029422297","https://openalex.org/W2031638089","https://openalex.org/W2034170327","https://openalex.org/W2036063909","https://openalex.org/W2036201500","https://openalex.org/W2036437125","https://openalex.org/W2037846525","https://openalex.org/W2048168224","https://openalex.org/W2051861101","https://openalex.org/W2055595249","https://openalex.org/W2056156494","https://openalex.org/W2057555830","https://openalex.org/W2061527257","https://openalex.org/W2064608319","https://openalex.org/W2068166759","https://openalex.org/W2070868828","https://openalex.org/W2078831478","https://openalex.org/W2079640469","https://openalex.org/W2081700147","https://openalex.org/W2087360911","https://openalex.org/W2089980957","https://openalex.org/W2090210851","https://openalex.org/W2091587334","https://openalex.org/W2095416110","https://openalex.org/W2099251400","https://openalex.org/W2100813809","https://openalex.org/W2101369668","https://openalex.org/W2102467277","https://openalex.org/W2115612291","https://openalex.org/W2116554481","https://openalex.org/W2125449930","https://openalex.org/W2140963336","https://openalex.org/W2144246394","https://openalex.org/W2149887444","https://openalex.org/W2152648683","https://openalex.org/W2156770791","https://openalex.org/W2159625118","https://openalex.org/W2164548726","https://openalex.org/W2166475989","https://openalex.org/W2171735111","https://openalex.org/W2259886805","https://openalex.org/W2319900038","https://openalex.org/W2320068260","https://openalex.org/W2321003904","https://openalex.org/W2339773309","https://openalex.org/W2736904305","https://openalex.org/W2801004064","https://openalex.org/W2804867722","https://openalex.org/W2910086590","https://openalex.org/W3015634246","https://openalex.org/W3025783328","https://openalex.org/W3124485915","https://openalex.org/W4235678817","https://openalex.org/W4285719527","https://openalex.org/W4411731026","https://openalex.org/W6986913815","https://openalex.org/W7023765554","https://openalex.org/W7030239333","https://openalex.org/W7030279587"],"related_works":["https://openalex.org/W7055202774","https://openalex.org/W2149224142","https://openalex.org/W3012361273","https://openalex.org/W341031097","https://openalex.org/W2945394267","https://openalex.org/W162166365","https://openalex.org/W2080032153","https://openalex.org/W7111621620","https://openalex.org/W2009341441","https://openalex.org/W7218241056"],"abstract_inverted_index":{"The":[0,76,172],"study\u2019s":[1],"research":[2],"model":[3],"suggests":[4],"that":[5,89,115],"store":[6,23,31,86,90,113,121,156,167,192,201],"design":[7,24,91,122,157,193],"and":[8,25,92,123,158,191],"ease":[9,26,93,125,159,190],"of":[10,27,78,82,85,94,106,155,160,174,188],"shopping":[11,28,95,124,161,189],"are":[12],"associated":[13],"with":[14,108],"customer":[15,37,97,104,119,170],"retention":[16,98,196],"through":[17,103],"a":[18,83,150,163,178],"mediated":[19],"pathway":[20],"in":[21,34,73,99,127,147],"which":[22,33],"influence":[29,96],"perceived":[30],"satisfaction,":[32,202],"turn,":[35],"influences":[36],"retention.":[38,171],"This":[39,131],"survey":[40],"was":[41,64],"administered":[42],"to":[43,49,66,143,165],"two":[44],"separate":[45],"clothing":[46],"stores":[47],"offered":[48],"either":[50],"females":[51],"or":[52],"males":[53],"(in":[54],"total,":[55],"533":[56],"participants).":[57],"Using":[58],"structural":[59],"equation":[60],"modelling":[61],"methodology,":[62],"data":[63],"analysed":[65],"explain":[67],"the":[68,71,74,109,175,182],"interrelations":[69],"among":[70],"variables":[72],"model.":[75],"results":[77,173],"an":[79,100],"empirical":[80],"study":[81,176],"sample":[84],"shoppers":[87],"revealed":[88],"indirect":[101,186],"way":[102,164],"perception":[105],"satisfaction":[107,114,168],"store.":[110],"In":[111],"building":[112],"is":[116,133,162],"centred":[117],"on":[118,194,200],"retention,":[120],"differ":[126],"their":[128,198],"relative":[129],"influences.":[130],"difference":[132],"high":[134],"for":[135,138],"females,":[136],"but":[137],"men":[139],"as":[140,142],"low":[141],"be":[144],"considered":[145],"negligible":[146],"males.":[148],"As":[149],"result,":[151],"improving":[152],"customers\u2019":[153],"perceptions":[154],"ensure":[166],"support":[169],"provide":[177],"new":[179],"insight":[180],"into":[181],"relationships":[183],"by":[184,197],"suggesting":[185],"effects":[187],"consumer":[195],"impacts":[199],"rather":[203],"than":[204],"direct":[205],"effects.":[206]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
