{"id":"https://openalex.org/W2169523788","doi":"https://doi.org/10.5897/ajbm11.056","title":"Services quality model for online banking services by behavioral adoption theories and comparative study","display_name":"Services quality model for online banking services by behavioral adoption theories and comparative study","publication_year":2011,"publication_date":"2011-06-30","ids":{"openalex":"https://openalex.org/W2169523788","doi":"https://doi.org/10.5897/ajbm11.056","mag":"2169523788"},"language":"en","primary_location":{"id":"mag:2169523788","doi":"https://doi.org/10.5897/ajbm11.056","is_oa":true,"landing_page_url":"https://academicjournals.org/journal/AJBM/article-abstract/0282E7116648","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://academicjournals.org/journal/AJBM/article-abstract/0282E7116648","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033867559","display_name":"Tooraj Sadeghi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tooraj Sadeghi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5022560484","display_name":"Sahel Farokhian","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sahel Farokhian","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2822,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.81716483,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"5","issue":"11","first_page":"4490","last_page":"4499"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.033900000154972076,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.8230000138282776},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9679999947547913},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8759999871253967},{"id":"https://openalex.org/keywords/theory-of-reasoned-action","display_name":"theory of reasoned action","score":0.9879999756813049},{"id":"https://openalex.org/keywords/theory-of-planned-behavior","display_name":"theory of planned behavior","score":1.0},{"id":"https://openalex.org/keywords/convenience","display_name":"convenience","score":0.6240000128746033},{"id":"https://openalex.org/keywords/accessibility","display_name":"accessibility","score":0.8479999899864197},{"id":"https://openalex.org/keywords/accuracy","display_name":"accuracy","score":0.8209999799728394},{"id":"https://openalex.org/keywords/security-computing","display_name":"security (computing)","score":0.9620000123977661},{"id":"https://openalex.org/keywords/usefulness","display_name":"usefulness","score":0.8980000019073486},{"id":"https://openalex.org/keywords/bank-image","display_name":"bank image","score":0.9909999966621399},{"id":"https://openalex.org/keywords/web-design","display_name":"web design","score":0.9549999833106995},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.7369999885559082},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8790000081062317},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9900000095367432}],"concepts":[{"id":"https://openalex.org/C123269153","wikidata":"https://www.wikidata.org/wiki/Q1897038","display_name":"Theory of reasoned action","level":2,"score":0.6250287294387817},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6201667785644531},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5858727693557739},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5726737380027771},{"id":"https://openalex.org/C89785696","wikidata":"https://www.wikidata.org/wiki/Q2290753","display_name":"Theory of planned behavior","level":3,"score":0.5418773889541626},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5297333598136902},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4872807264328003},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4791833162307739},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.4768020808696747},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.47358590364456177},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.45731326937675476},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.449780136346817},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4309685230255127},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.42466315627098083},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.3270202875137329},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2446765899658203},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.17373046278953552},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1335890293121338},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.12976136803627014},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0895642638206482},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2169523788","doi":"https://doi.org/10.5897/ajbm11.056","is_oa":true,"landing_page_url":"https://academicjournals.org/journal/AJBM/article-abstract/0282E7116648","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":null}],"best_oa_location":{"id":"mag:2169523788","doi":"https://doi.org/10.5897/ajbm11.056","is_oa":true,"landing_page_url":"https://academicjournals.org/journal/AJBM/article-abstract/0282E7116648","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":null},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1664635432","https://openalex.org/W1966180319","https://openalex.org/W1968210479","https://openalex.org/W1980359544","https://openalex.org/W1981323806","https://openalex.org/W1990525979","https://openalex.org/W2011018556","https://openalex.org/W2014672052","https://openalex.org/W2019381741","https://openalex.org/W2020543762","https://openalex.org/W2030323637","https://openalex.org/W2050127949","https://openalex.org/W2068318170","https://openalex.org/W2068802905","https://openalex.org/W2073205207","https://openalex.org/W2083922054","https://openalex.org/W2108200939","https://openalex.org/W2112222359","https://openalex.org/W2118275441"],"related_works":["https://openalex.org/W2184828836","https://openalex.org/W2189216550","https://openalex.org/W2797625993","https://openalex.org/W2803042236","https://openalex.org/W2128672963","https://openalex.org/W2172767502","https://openalex.org/W4285068684","https://openalex.org/W198930550","https://openalex.org/W119342983","https://openalex.org/W4399384253"],"abstract_inverted_index":{"The":[0],"rapid":[1],"spread":[2],"of":[3,27,46,73,79,87,96,143],"technology":[4,68],"has":[5,91],"made":[6],"the":[7,9,23,34,43,85,128],"internet":[8,24],"best":[10],"channel":[11],"to":[12,18,104],"provide":[13],"banking":[14,89,159],"services":[15,90],"and":[16,39,64,77,100,117,138,153],"products":[17],"customers.":[19],"Banks":[20],"now":[21],"consider":[22],"as":[25,67],"part":[26],"their":[28],"strategic":[29],"plan.":[30],"It":[31],"will":[32],"revolutionize":[33],"way":[35],"banks":[36],"operate,":[37],"deliver,":[38],"compete,":[40],"especially":[41],"because":[42],"competitive":[44],"advantages":[45],"traditional":[47],"branch":[48],"networks":[49],"are":[50],"eroding":[51],"rapidly.":[52],"This":[53,119],"paper":[54,120],"provides":[55,121],"a":[56,83,93,122,147],"model,":[57],"based":[58],"on":[59,108,127],"different":[60],"service":[61,161],"quality":[62,86],"models":[63],"theories":[65],"such":[66],"acceptance":[69],"model":[70,123],"(TAM),":[71],"theory":[72,78],"reasoned":[74],"action":[75],"(TRA)":[76],"planned":[80],"behavior":[81],"(TPB).\u00a0\u00a0As":[82],"result,":[84],"online":[88,158],"become":[92],"major":[94],"area":[95],"attention":[97],"among":[98],"researchers":[99],"bank":[101,136],"managers":[102],"due":[103],"its":[105],"strong":[106],"impact":[107],"business":[109],"performance,":[110],"lower":[111],"costs,":[112],"customer":[113,115],"satisfaction,":[114],"loyalty,":[116],"profitability.":[118],"with":[124],"7":[125],"factors":[126,145],"following":[129],"dimensions:":[130],"Convenience,":[131],"accessibility,":[132],"accuracy,":[133],"security,":[134],"usefulness,":[135],"image":[137],"web":[139],"site":[140],"design.":[141],"Some":[142],"these":[144],"have":[146],"significant":[148],"statistical":[149],"difference":[150],"between":[151],"males":[152],"females.\r\n\r\n\t\u00a0\r\n\r\n\tKey":[154],"word:\u00a0Behavioral":[155],"adoption":[156],"theories,":[157],"services,":[160],"quality.":[162]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}