{"id":"https://openalex.org/W2166589815","doi":"https://doi.org/10.1177/1470593106066796","title":"Innovation, symbolic interaction and customer valuing: thoughts stemming from a service-dominant logic of marketing","display_name":"Innovation, symbolic interaction and customer valuing: thoughts stemming from a service-dominant logic of marketing","publication_year":2006,"publication_date":"2006-08-31","ids":{"openalex":"https://openalex.org/W2166589815","doi":"https://doi.org/10.1177/1470593106066796","mag":"2166589815"},"language":"en","primary_location":{"id":"doi:10.1177/1470593106066796","doi":"https://doi.org/10.1177/1470593106066796","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1470593106066796","pdf_url":null,"source":{"id":"https://openalex.org/S195188575","display_name":"Marketing Theory","issn_l":"1470-5931","issn":["1470-5931","1741-301X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Theory","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004911301","display_name":"Daniel John Flint","orcid":"https://orcid.org/0000-0002-3250-7274","observed_orcids":["https://orcid.org/0000-0002-3250-7274"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Daniel J. Flint","raw_affiliation_strings":["University of Tennessee, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tennessee, USA","institution_ids":["https://openalex.org/I75027704"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004911301"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":9.3583,"has_fulltext":false,"cited_by_count":125,"citation_normalized_percentile":{"value":0.9705773,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"6","issue":"3","first_page":"349","last_page":"362"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.002400000113993883,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/innovation","display_name":"innovation","score":0.7390000224113464},{"id":"https://openalex.org/keywords/symbolic-interactionism","display_name":"symbolic interactionism","score":0.9800000190734863},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.9520000219345093},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"service-dominant logic","score":0.9700000286102295},{"id":"https://openalex.org/keywords/experiential-marketing","display_name":"experiential marketing","score":0.9390000104904175},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.7609999775886536},{"id":"https://openalex.org/keywords/marketing-management","display_name":"marketing management","score":0.5609999895095825},{"id":"https://openalex.org/keywords/b2b-marketing","display_name":"B2B marketing","score":0.5080000162124634},{"id":"https://openalex.org/keywords/consumer-retailer-relationships","display_name":"consumer-retailer relationships","score":0.6589999794960022}],"concepts":[{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.7163141369819641},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6690315008163452},{"id":"https://openalex.org/C128850910","wikidata":"https://www.wikidata.org/wiki/Q1163216","display_name":"Symbolic interactionism","level":2,"score":0.6037653088569641},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4765656292438507},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4706142544746399},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.42288050055503845},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.4206016957759857},{"id":"https://openalex.org/C2776095079","wikidata":"https://www.wikidata.org/wiki/Q489538","display_name":"The Symbolic","level":2,"score":0.41769683361053467},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3456307649612427},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.27709612250328064},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.11989745497703552},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/1470593106066796","doi":"https://doi.org/10.1177/1470593106066796","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1470593106066796","pdf_url":null,"source":{"id":"https://openalex.org/S195188575","display_name":"Marketing Theory","issn_l":"1470-5931","issn":["1470-5931","1741-301X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Theory","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W650963007","https://openalex.org/W1966026240","https://openalex.org/W1967058415","https://openalex.org/W1973448955","https://openalex.org/W1988275678","https://openalex.org/W1992213008","https://openalex.org/W1997176931","https://openalex.org/W1997481215","https://openalex.org/W2034261598","https://openalex.org/W2036003098","https://openalex.org/W2045612894","https://openalex.org/W2051439944","https://openalex.org/W2054347393","https://openalex.org/W2082811497","https://openalex.org/W2085081981","https://openalex.org/W2108912568","https://openalex.org/W2109914468","https://openalex.org/W2128644618","https://openalex.org/W2130168387","https://openalex.org/W2135526934","https://openalex.org/W2145251909","https://openalex.org/W2153130855","https://openalex.org/W2160394127","https://openalex.org/W2315969715","https://openalex.org/W2325668779","https://openalex.org/W2498454620","https://openalex.org/W2556507681","https://openalex.org/W2904927769","https://openalex.org/W3046685930","https://openalex.org/W4255481675","https://openalex.org/W4299588845","https://openalex.org/W4302038274"],"related_works":["https://openalex.org/W2032905149","https://openalex.org/W2036159615","https://openalex.org/W134836418","https://openalex.org/W2186090656","https://openalex.org/W2111813090","https://openalex.org/W6991004818","https://openalex.org/W2478425978","https://openalex.org/W6996477486","https://openalex.org/W4230283234","https://openalex.org/W2037755257"],"abstract_inverted_index":{"Innovation":[0],"in":[1],"its":[2,22],"many":[3],"forms,":[4],"for":[5,29,37],"example,":[6],"product,":[7],"process,":[8],"and":[9,16,39,67,76,80],"relationship,":[10],"is":[11],"critical":[12],"to":[13,32,73,77],"firm":[14],"growth":[15],"profitability.":[17],"The":[18],"service-dominant":[19],"logic":[20],"with":[21],"emphasis":[23],"on":[24],"an":[25],"emerging":[26],"experiential":[27],"focus":[28],"marketing":[30,78],"brings":[31],"the":[33],"forefront":[34],"significant":[35],"opportunities":[36],"researchers":[38],"managers":[40],"who":[41],"adopt":[42],"a":[43,83],"symbolic":[44,65],"interactionist":[45],"perspective":[46],"of":[47,51],"customer\u2013marketer":[48],"relationships,":[49],"regardless":[50],"whether":[52],"they":[53,71],"are":[54],"end-use":[55],"consumer\u2013retailer":[56],"or":[57],"business":[58],"customer\u2013supplier":[59],"relationships.":[60],"This":[61],"article":[62],"discusses":[63],"innovation,":[64],"interactionism":[66],"customer":[68],"value":[69],"as":[70],"relate":[72],"each":[74],"other":[75],"management":[79],"research":[81],"under":[82],"service-dominant-logic.":[84]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":6},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":14},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":10}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
