{"id":"https://openalex.org/W21662018","doi":null,"title":"EXPLORING CUSTOMERS' POST-ADOPTION PERCEPTIONS: A STUDY ON TRUST, COMMITMENT AND RELATED CONSTRUCTS IN B2C ONLINE SERVICE CONTEXT","display_name":"EXPLORING CUSTOMERS' POST-ADOPTION PERCEPTIONS: A STUDY ON TRUST, COMMITMENT AND RELATED CONSTRUCTS IN B2C ONLINE SERVICE CONTEXT","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W21662018","mag":"21662018"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2008-1244","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1244&context=pacis2008","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2008 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065472011","display_name":"Matti M\u00e4ntym\u00e4ki","orcid":"https://orcid.org/0000-0002-1981-566X","observed_orcids":["https://orcid.org/0000-0002-1981-566X"]},"institutions":[{"id":"https://openalex.org/I155660961","display_name":"University of Turku","ror":"https://ror.org/05vghhr25","country_code":"FI","type":"education","lineage":["https://openalex.org/I155660961"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Matti M\u00e4ntym\u00e4ki","raw_affiliation_strings":["University of turku;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of turku;","institution_ids":["https://openalex.org/I155660961"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5065472011"],"corresponding_institution_ids":["https://openalex.org/I155660961"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.00277067,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"216","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9452999830245972,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9452999830245972,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.05400000140070915,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9129999876022339},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6620000004768372},{"id":"https://openalex.org/keywords/structural-assurance","display_name":"structural assurance","score":0.7369999885559082},{"id":"https://openalex.org/keywords/online-self-efficacy","display_name":"online self-efficacy","score":0.9980000257492065},{"id":"https://openalex.org/keywords/switching-costs","display_name":"switching costs","score":0.9940000176429749},{"id":"https://openalex.org/keywords/b2c-e-commerce","display_name":"B2C e-commerce","score":0.8050000071525574},{"id":"https://openalex.org/keywords/online-services","display_name":"online services","score":0.8320000171661377},{"id":"https://openalex.org/keywords/trust-in-e-commerce","display_name":"e-commerce trust","score":0.460999995470047}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6989517211914062},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6387998461723328},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5968469381332397},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.571789026260376},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5444227457046509},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4745776653289795},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.469229519367218},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4140976071357727},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24285438656806946},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22677910327911377},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:pacis2008-1244","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1244&context=pacis2008","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2008 Proceedings","raw_type":"text"},{"id":"mag:21662018","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1244&context=pacis2008","pdf_url":null,"source":{"id":"https://openalex.org/S4306420657","display_name":"Pacific Asia Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pacific Asia Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W121806351","https://openalex.org/W205793710","https://openalex.org/W1543209321","https://openalex.org/W1574378514","https://openalex.org/W1608836379","https://openalex.org/W1917304459","https://openalex.org/W1965574139","https://openalex.org/W1971472674","https://openalex.org/W1978817606","https://openalex.org/W1979783674","https://openalex.org/W1980862740","https://openalex.org/W1982210139","https://openalex.org/W1991670833","https://openalex.org/W2007285835","https://openalex.org/W2010335003","https://openalex.org/W2015408130","https://openalex.org/W2016603457","https://openalex.org/W2017613618","https://openalex.org/W2017624521","https://openalex.org/W2025618885","https://openalex.org/W2029414885","https://openalex.org/W2032069638","https://openalex.org/W2039442508","https://openalex.org/W2041738775","https://openalex.org/W2049716823","https://openalex.org/W2061825960","https://openalex.org/W2063036771","https://openalex.org/W2064450783","https://openalex.org/W2071342046","https://openalex.org/W2075540715","https://openalex.org/W2083365829","https://openalex.org/W2088374759","https://openalex.org/W2089459821","https://openalex.org/W2092511216","https://openalex.org/W2093547363","https://openalex.org/W2105257501","https://openalex.org/W2110078189","https://openalex.org/W2125326971","https://openalex.org/W2126512988","https://openalex.org/W2131896026","https://openalex.org/W2137247419","https://openalex.org/W2138317904","https://openalex.org/W2141148255","https://openalex.org/W2142175015","https://openalex.org/W2150898365","https://openalex.org/W2151278753","https://openalex.org/W2165713436","https://openalex.org/W2166140580","https://openalex.org/W2321396344","https://openalex.org/W3121775323","https://openalex.org/W3124529843","https://openalex.org/W3144052228","https://openalex.org/W3212080727"],"related_works":["https://openalex.org/W1523270124","https://openalex.org/W1622687661","https://openalex.org/W3124529843","https://openalex.org/W2327134554","https://openalex.org/W2058130930","https://openalex.org/W2098440369","https://openalex.org/W46619439","https://openalex.org/W769735585","https://openalex.org/W2045543746","https://openalex.org/W2023781046"],"abstract_inverted_index":{"Trust":[0],"has":[1,26,69],"shown":[2],"to":[3,43,62,144,169],"be":[4,51,170],"an":[5,157],"important":[6,158],"factor":[7],"both":[8],"in":[9,16,53,102],"the":[10,35,54,64,67,85,112,124,146,162],"adoption":[11,36,68],"of":[12,40,92,114,126,133,136,173,182],"e-commerce":[13,58],"but":[14],"also":[15,160],"ongoing":[17],"relationships":[18,86],"between":[19],"buyers":[20],"and":[21,57,94,106,118,139,175],"sellers.":[22],"Information":[23],"systems":[24],"literature":[25],"discussed":[27],"trust":[28,117],"extensively,":[29],"yet":[30],"traditionally":[31],"mostly":[32],"focusing":[33],"on":[34,90],"phase.":[37],"However,":[38],"signs":[39],"increasing":[41],"interest":[42],"post-adoptive":[44],"phenomena,":[45],"such":[46],"as":[47,111,123],"customer":[48],"loyalty,":[49],"can":[50],"seen":[52,72],"recent":[55],"IS":[56],"literature.":[59],"Encouraging":[60],"customers":[61],"continue":[63],"relationship":[65],"after":[66,161],"been":[70],"widely":[71],"vital":[73],"for":[74],"e-businesses.":[75],"This":[76],"holds":[77],"especially":[78],"true":[79],"with":[80],"B2C":[81],"online":[82,107,137,165],"services":[83,138],"where":[84],"are":[87,109,121,179],"largely":[88],"based":[89],"series":[91],"transactions":[93],"interactions.":[95],"The":[96,148],"paper":[97],"presents":[98],"a":[99,131,171,180],"research":[100],"model":[101],"which":[103],"structural":[104,141,154],"assurance":[105,155],"self-efficacy":[108,166],"viewed":[110],"antecedents":[113],"trust,":[115,174],"whereas":[116],"switching":[119,177],"costs":[120,178],"investigated":[122],"determinants":[125],"commitment.":[127,183],"We":[128],"empirically":[129],"investigate":[130],"sample":[132],"active":[134],"users":[135],"use":[140],"equation":[142],"modeling":[143],"analyze":[145],"data.":[147],"key":[149],"findings":[150],"are:":[151],"1.":[152],"perceived":[153],"plays":[156],"role":[159],"adoption,":[163],"2.":[164],"was":[167],"notified":[168],"determinant":[172,181],"3.":[176]},"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}