{"id":"https://openalex.org/W2162579115","doi":"https://doi.org/10.1177/1096348009338511","title":"Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty","display_name":"Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty","publication_year":2009,"publication_date":"2009-07-15","ids":{"openalex":"https://openalex.org/W2162579115","doi":"https://doi.org/10.1177/1096348009338511","mag":"2162579115"},"language":"en","primary_location":{"id":"doi:10.1177/1096348009338511","doi":"https://doi.org/10.1177/1096348009338511","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1096348009338511","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality & Tourism Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101803535","display_name":"Yong\u2010Ki Lee","orcid":"https://orcid.org/0000-0001-5213-0681","observed_orcids":["https://orcid.org/0000-0001-5213-0681","https://orcid.org/0009-0007-5787-0524"]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Yong-Ki Lee","raw_affiliation_strings":["Sejong University,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sejong University,","institution_ids":["https://openalex.org/I28777354"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031944649","display_name":"Ki\u2010Joon Back","orcid":"https://orcid.org/0000-0003-4350-5415","observed_orcids":["https://orcid.org/0000-0003-4350-5415"]},"institutions":[{"id":"https://openalex.org/I44461941","display_name":"University of Houston","ror":"https://ror.org/048sx0r50","country_code":"US","type":"education","lineage":["https://openalex.org/I44461941"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ki-Joon Back","raw_affiliation_strings":["University of Houston,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Houston,","institution_ids":["https://openalex.org/I44461941"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100386830","display_name":"Jinyoung Kim","orcid":"https://orcid.org/0000-0003-4165-9170","observed_orcids":["https://orcid.org/0000-0003-4165-9170","https://orcid.org/0009-0006-0701-6170","https://orcid.org/0000-0002-7146-4510"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Jin-Young Kim","raw_affiliation_strings":["Hanchon Korean Restaurant,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hanchon Korean Restaurant,","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5031944649","https://openalex.org/A5100386830","https://openalex.org/A5101803535"],"corresponding_institution_ids":["https://openalex.org/I28777354","https://openalex.org/I44461941"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":7.0848,"has_fulltext":false,"cited_by_count":228,"citation_normalized_percentile":{"value":0.96325319,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"33","issue":"3","first_page":"305","last_page":"328"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9657999873161316,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9657999873161316,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.026100000366568565,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-personality","display_name":"brand personality","score":0.8859999775886536},{"id":"https://openalex.org/keywords/family-restaurants","display_name":"family restaurants","score":0.8379999995231628},{"id":"https://openalex.org/keywords/consumer-emotions","display_name":"consumer emotions","score":0.6539999842643738},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9869999885559082},{"id":"https://openalex.org/keywords/brand-loyalty","display_name":"brand loyalty","score":1.0},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.8349999785423279},{"id":"https://openalex.org/keywords/restaurant-industry","display_name":"restaurant industry","score":0.7620000243186951},{"id":"https://openalex.org/keywords/restaurant-chains","display_name":"restaurant chains","score":0.656000018119812},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.4729999899864197}],"concepts":[{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.6297141313552856},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6120540499687195},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6003272533416748},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.6001483201980591},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5493176579475403},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5193135142326355},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5136144161224365},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5024561882019043},{"id":"https://openalex.org/C152455256","wikidata":"https://www.wikidata.org/wiki/Q1900597","display_name":"Brand awareness","level":2,"score":0.4705923795700073},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4629104733467102},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.17822477221488953},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.15711551904678345},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06920111179351807},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/1096348009338511","doi":"https://doi.org/10.1177/1096348009338511","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1096348009338511","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality & Tourism Research","raw_type":"journal-article"},{"id":"mag:2185355488","doi":null,"is_oa":false,"landing_page_url":"https://www.uk.sagepub.com/clow/study/articles/PDFs/14_lee.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":88,"referenced_works":["https://openalex.org/W173831608","https://openalex.org/W178051000","https://openalex.org/W640233883","https://openalex.org/W1499170180","https://openalex.org/W1511240895","https://openalex.org/W1521174206","https://openalex.org/W1549078745","https://openalex.org/W1550280742","https://openalex.org/W1679906238","https://openalex.org/W1920178285","https://openalex.org/W1965574139","https://openalex.org/W1971457750","https://openalex.org/W1971472674","https://openalex.org/W1972557675","https://openalex.org/W1972570464","https://openalex.org/W1974950726","https://openalex.org/W1979432935","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W1983004754","https://openalex.org/W1988447536","https://openalex.org/W1997223225","https://openalex.org/W1998106313","https://openalex.org/W1999697037","https://openalex.org/W2000703245","https://openalex.org/W2001916972","https://openalex.org/W2003416124","https://openalex.org/W2011744324","https://openalex.org/W2019988392","https://openalex.org/W2022720617","https://openalex.org/W2026105743","https://openalex.org/W2026149024","https://openalex.org/W2026185287","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2033854988","https://openalex.org/W2034479802","https://openalex.org/W2035470114","https://openalex.org/W2036389121","https://openalex.org/W2037061962","https://openalex.org/W2038407607","https://openalex.org/W2039859502","https://openalex.org/W2043947871","https://openalex.org/W2046250745","https://openalex.org/W2047796213","https://openalex.org/W2049836254","https://openalex.org/W2051861101","https://openalex.org/W2059334100","https://openalex.org/W2061659318","https://openalex.org/W2064019311","https://openalex.org/W2064687095","https://openalex.org/W2069507671","https://openalex.org/W2073893632","https://openalex.org/W2074955945","https://openalex.org/W2075598471","https://openalex.org/W2076261537","https://openalex.org/W2078423575","https://openalex.org/W2081774187","https://openalex.org/W2083479504","https://openalex.org/W2086854070","https://openalex.org/W2093247954","https://openalex.org/W2101369668","https://openalex.org/W2105107653","https://openalex.org/W2108415630","https://openalex.org/W2116687718","https://openalex.org/W2146612248","https://openalex.org/W2149608872","https://openalex.org/W2150270968","https://openalex.org/W2159401492","https://openalex.org/W2165817527","https://openalex.org/W2312795932","https://openalex.org/W2322233365","https://openalex.org/W2329925658","https://openalex.org/W2973112306","https://openalex.org/W2994831951","https://openalex.org/W3015634246","https://openalex.org/W3025702560","https://openalex.org/W3121590070","https://openalex.org/W3124068636","https://openalex.org/W3173313522","https://openalex.org/W4229560905","https://openalex.org/W4235678817","https://openalex.org/W4240827842","https://openalex.org/W4243667233","https://openalex.org/W4243815928","https://openalex.org/W4285719527","https://openalex.org/W4298058714","https://openalex.org/W4298091299"],"related_works":["https://openalex.org/W2588394862","https://openalex.org/W7095155828","https://openalex.org/W748609957","https://openalex.org/W876913547","https://openalex.org/W4283455039","https://openalex.org/W2161540585","https://openalex.org/W3135065806","https://openalex.org/W2981327640","https://openalex.org/W2615340534","https://openalex.org/W4283727764"],"abstract_inverted_index":{"The":[0,29],"purpose":[1],"of":[2,10,35,39,57,103],"this":[3],"study":[4,30,65,77],"is":[5],"to":[6,43],"examine":[7],"the":[8,33,36,44,72,76,84],"effect":[9],"restaurant":[11,45,60,73,100,104],"brand":[12,23,40,68,91,105],"personality":[13,41,69],"on":[14],"customer's":[15],"emotions":[16,82],"(positive":[17],"and":[18,22,90],"negative),":[19],"customer":[20],"satisfaction,":[21],"loyalty":[24],"using":[25],"structural":[26],"equation":[27],"models.":[28],"also":[31],"explores":[32],"applicability":[34],"five-factor":[37],"model":[38],"scales":[42],"industry.":[46,74],"Empirical":[47],"data":[48],"were":[49],"gathered":[50],"from":[51],"475":[52],"diners":[53],"at":[54],"five":[55,67],"properties":[56],"a":[58],"chain":[59],"via":[61],"survey":[62],"questionnaires.":[63],"This":[64],"confirms":[66],"dimensions":[70],"in":[71,87],"Also,":[75],"findings":[78],"suggest":[79],"that":[80],"customers'":[81,101],"play":[83],"dominant":[85],"role":[86],"explaining":[88],"satisfaction":[89],"loyalty.":[92],"Marketers":[93],"would":[94],"gain":[95],"much":[96],"by":[97],"continuously":[98],"monitoring":[99],"perceptions":[102],"personality.":[106]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":23},{"year":2021,"cited_by_count":19},{"year":2020,"cited_by_count":23},{"year":2019,"cited_by_count":25},{"year":2018,"cited_by_count":18},{"year":2017,"cited_by_count":23},{"year":2016,"cited_by_count":11},{"year":2015,"cited_by_count":18},{"year":2014,"cited_by_count":12},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":5}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}