{"id":"https://openalex.org/W2162174750","doi":"https://doi.org/10.1093/sw/37.5.418","title":"Case Management and the Integration of Services: How Service Delivery Systems Shape Case Management","display_name":"Case Management and the Integration of Services: How Service Delivery Systems Shape Case Management","publication_year":1992,"publication_date":"1992-09-01","ids":{"openalex":"https://openalex.org/W2162174750","doi":"https://doi.org/10.1093/sw/37.5.418","mag":"2162174750"},"language":"en","primary_location":{"id":"doi:10.1093/sw/37.5.418","doi":"https://doi.org/10.1093/sw/37.5.418","is_oa":false,"landing_page_url":"https://doi.org/10.1093/sw/37.5.418","pdf_url":null,"source":{"id":"https://openalex.org/S961603","display_name":"Social Work","issn_l":"0037-8046","issn":["0037-8046","1545-6846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","jufo-2","ki-jl-2","medline","norway-2","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Work","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.1059,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.95892707,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.7738999724388123,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.7738999724388123,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13624","display_name":"Social Sciences and Policies","score":0.1151999980211258,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.03700000047683716,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/case-management","display_name":"case management","score":1.0},{"id":"https://openalex.org/keywords/service-integration","display_name":"service integration","score":0.8870000243186951},{"id":"https://openalex.org/keywords/service-delivery-systems","display_name":"service delivery systems","score":0.9409999847412109},{"id":"https://openalex.org/keywords/service-fragmentation","display_name":"service fragmentation","score":0.8320000171661377},{"id":"https://openalex.org/keywords/interagency-coordination","display_name":"inter-agency coordination","score":0.8009999990463257},{"id":"https://openalex.org/keywords/resource-availability","display_name":"resource availability","score":0.6919999718666077},{"id":"https://openalex.org/keywords/administrative-organization","display_name":"administrative organization","score":0.7419999837875366}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6928406953811646},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6208631992340088},{"id":"https://openalex.org/C3018913694","wikidata":"https://www.wikidata.org/wiki/Q5048341","display_name":"Case management","level":2,"score":0.5129382610321045},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4666576087474823},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41145631670951843},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38547226786613464},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3190692067146301},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10944947600364685}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1093/sw/37.5.418","doi":"https://doi.org/10.1093/sw/37.5.418","is_oa":false,"landing_page_url":"https://doi.org/10.1093/sw/37.5.418","pdf_url":null,"source":{"id":"https://openalex.org/S961603","display_name":"Social Work","issn_l":"0037-8046","issn":["0037-8046","1545-6846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","jufo-2","ki-jl-2","medline","norway-2","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Work","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.978.6572","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.978.6572","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://sw.oxfordjournals.org/content/37/5/418.full.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W589076562","https://openalex.org/W3039839548","https://openalex.org/W1981646579","https://openalex.org/W4229986803","https://openalex.org/W4409337295","https://openalex.org/W2462107316","https://openalex.org/W1945991250","https://openalex.org/W3159647388","https://openalex.org/W7027344442","https://openalex.org/W2027174617"],"abstract_inverted_index":{"T":[0],"HE":[1],"NOTION":[2],"that":[3,16,60],"case":[4,42],"manage-ment":[5,43],"is":[6,13,57,79],"a":[7,14,52,58],"mechanism":[8],"for":[9],"the":[10,22,28,84],"coor-dination":[11],"ofservices":[12],"myth":[15],"has":[17],"been":[18],"used":[19],"to":[20,49,81],"rationalize":[21],"current":[23],"state":[24],"of":[25,86],"fragmentation":[26],"in":[27],"service":[29,54,62],"delivery":[30,33,74],"system.":[31],"When":[32,73],"sys-tems":[34],"lack":[35],"an":[36,47],"administrative":[37],"structure":[38],"and":[39],"adequate":[40],"resources,":[41],"is,":[44],"at":[45],"best,":[46],"attempt":[48],"cope":[50],"with":[51],"chaotic":[53],"environment.":[55],"It":[56],"fallacy":[59],"if":[61],"provid-ers":[63],"would":[64,69],"only":[65],"work":[66],"together,":[67],"there":[68],"be":[70],"enough":[71],"resources.":[72,87],"systems":[75],"are":[76],"fragmented,":[77],"it":[78],"impossible":[80],"accurately":[82],"assess":[83],"availability":[85],"This":[88],"article":[89]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-08-28T12:50:07.497085","created_date":"2016-06-24T00:00:00"}
