{"id":"https://openalex.org/W2160408341","doi":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","title":"An examination of hospital satisfaction with blood suppliers","display_name":"An examination of hospital satisfaction with blood suppliers","publication_year":2004,"publication_date":"2004-10-22","ids":{"openalex":"https://openalex.org/W2160408341","doi":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","mag":"2160408341","pmid":"https://pubmed.ncbi.nlm.nih.gov/15504172"},"language":"en","primary_location":{"id":"doi:10.1111/j.0041-1132.2004.04184.x","doi":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","pdf_url":null,"source":{"id":"https://openalex.org/S186746772","display_name":"Transfusion","issn_l":"0041-1132","issn":["0041-1132","0372-1248","1537-2995","1878-2000"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-100","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transfusion","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007193927","display_name":"Robert Carden","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210118777","display_name":"North Florida/South Georgia Veterans Health System","ror":"https://ror.org/02r7md321","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210118777","https://openalex.org/I4210119004"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Robert Carden","raw_affiliation_strings":["Virginia Blood Services, Richmond 23233, USA. Rcarden@vablood.org","From the Virginia Blood Services, Richmond, Virginia","Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Virginia Blood Services, Richmond 23233, USA. Rcarden@vablood.org","institution_ids":[]},{"raw_affiliation_string":"From the Virginia Blood Services, Richmond, Virginia","institution_ids":[]},{"raw_affiliation_string":"Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida","institution_ids":["https://openalex.org/I4210118777"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060587698","display_name":"Jami L. DelliFraine","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210118777","display_name":"North Florida/South Georgia Veterans Health System","ror":"https://ror.org/02r7md321","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210118777","https://openalex.org/I4210119004"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jami L. DelliFraine","raw_affiliation_strings":["From the Virginia Blood Services, Richmond, Virginia; and Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida","From the Virginia Blood Services, Richmond, Virginia","Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"From the Virginia Blood Services, Richmond, Virginia; and Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida","institution_ids":["https://openalex.org/I4210118777"]},{"raw_affiliation_string":"From the Virginia Blood Services, Richmond, Virginia","institution_ids":[]},{"raw_affiliation_string":"Rehabilitation Outcomes Research Center, North Florida/South Georgia Veteran's Health System, Gainesville, Florida","institution_ids":["https://openalex.org/I4210118777"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5007193927"],"corresponding_institution_ids":["https://openalex.org/I4210118777"],"apc_list":{"value":4100,"currency":"USD","value_usd":4100},"apc_paid":null,"fwci":2.1987,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.90949347,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"44","issue":"11","first_page":"1648","last_page":"1655"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12735","display_name":"Blood donation and transfusion practices","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12735","display_name":"Blood donation and transfusion practices","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01140000019222498,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction-with-hospital-care","display_name":"patient satisfaction with hospital care","score":0.8769999742507935},{"id":"https://openalex.org/keywords/blood-centers","display_name":"blood centers","score":0.9010000228881836},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.9660000205039978},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7870000004768372},{"id":"https://openalex.org/keywords/blood-transfusion-services","display_name":"blood transfusion services","score":0.37700000405311584}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6704776287078857},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6447563171386719},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5972562432289124},{"id":"https://openalex.org/C68387754","wikidata":"https://www.wikidata.org/wiki/Q7271585","display_name":"Schedule","level":2,"score":0.47970861196517944},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41963404417037964},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.3345363736152649},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32843267917633057},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.2957186996936798},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2152147889137268},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17863887548446655},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.08610805869102478},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D001771","descriptor_name":"Blood Banks","qualifier_ui":"Q000191","qualifier_name":"economics","is_major_topic":false},{"descriptor_ui":"D001771","descriptor_name":"Blood Banks","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D001803","descriptor_name":"Blood Transfusion","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003258","descriptor_name":"Consumer Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003365","descriptor_name":"Costs and Cost Analysis","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D011786","descriptor_name":"Quality Control","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016014","descriptor_name":"Linear Models","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1111/j.0041-1132.2004.04184.x","doi":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.0041-1132.2004.04184.x","pdf_url":null,"source":{"id":"https://openalex.org/S186746772","display_name":"Transfusion","issn_l":"0041-1132","issn":["0041-1132","0372-1248","1537-2995","1878-2000"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-100","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transfusion","raw_type":"journal-article"},{"id":"pmid:15504172","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/15504172","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transfusion","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3"}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W53170790","https://openalex.org/W659549537","https://openalex.org/W1574378514","https://openalex.org/W1594945480","https://openalex.org/W1689771227","https://openalex.org/W1975733862","https://openalex.org/W1975908777","https://openalex.org/W1979432935","https://openalex.org/W1983364918","https://openalex.org/W1983839896","https://openalex.org/W2011061287","https://openalex.org/W2026368098","https://openalex.org/W2027526741","https://openalex.org/W2070054856","https://openalex.org/W2117108049","https://openalex.org/W2139921829","https://openalex.org/W2146175266","https://openalex.org/W2152623025","https://openalex.org/W2322174668","https://openalex.org/W2466936867","https://openalex.org/W4243815928","https://openalex.org/W4389686427"],"related_works":["https://openalex.org/W918515212","https://openalex.org/W1506761760","https://openalex.org/W7128063342","https://openalex.org/W4379659671","https://openalex.org/W2377522669","https://openalex.org/W3024081841","https://openalex.org/W2007794967","https://openalex.org/W2030001306","https://openalex.org/W7131245414","https://openalex.org/W7055118473"],"abstract_inverted_index":{"BACKGROUND:":[0],"The":[1,22,59,76],"purpose":[2],"of":[3,33,48,61,72,107,116,126,154,164,192],"this":[4,25],"study":[5,26,57],"was":[6,93],"to":[7,167,205],"identify":[8],"factors":[9],"that":[10,185],"predict":[11],"overall":[12,96,117,193],"hospital":[13,34,62,97,118,127,180,194,209],"satisfaction":[14,31,63,98,119,128,133,144,166,177,195,211],"with":[15,64,95,120,129,134,145,196,212],"blood":[16,35,66,121,130,142,171,198,214],"suppliers.":[17,122,215],"STUDY":[18],"DESIGN":[19],"AND":[20],"METHODS:":[21],"data":[23],"for":[24],"came":[27],"from":[28,175,178],"a":[29],"2001":[30],"survey":[32],"bank":[36],"managers":[37],"conducted":[38],"by":[39,140],"the":[40,55,69,73,100,104,108,141,146,162,202],"National":[41],"Blood":[42,182],"Data":[43],"Resource":[44],"Center.":[45],"A":[46],"total":[47],"1325":[49],"blood-utilizing":[50],"hospitals":[51],"were":[52],"included":[53],"in":[54],"final":[56],"database.":[58],"measurement":[60],"its":[65],"supplier":[67],"encompasses":[68],"five":[70,77,105],"composites":[71,78,106],"SERVQUAL":[74,109],"model.":[75],"are":[79,132],"1)":[80],"tangibles,":[81],"2)":[82],"reliability,":[83],"3)":[84],"responsiveness,":[85],"4)":[86],"assurance,":[87],"and":[88,103,111,136,150],"5)":[89],"empathy.":[90],"Linear":[91],"regression":[92],"performed":[94],"as":[99,114],"dependent":[101],"variable":[102],"model":[110],"control":[112],"variables":[113],"predictors":[115,125,191],"RESULTS:":[123],"Significant":[124],"suppliers":[131,199],"medical":[135],"clinical":[137],"support":[138],"provided":[139],"center,":[143],"routine":[147],"delivery":[148],"schedule,":[149],"price":[151],"(service":[152],"fee)":[153],"red":[155],"cells.":[156],"CONCLUSION:":[157],"Prior":[158],"studies":[159],"have":[160],"demonstrated":[161],"importance":[163],"customer":[165,210],"organizations.":[168],"As":[169],"organizations,":[170],"centers":[172],"can":[173],"benefit":[174],"improved":[176],"their":[179],"customers.":[181],"center":[183],"strategies":[184],"focus":[186],"on":[187],"improving":[188],"these":[189],"three":[190],"primary":[197,213],"will":[200],"be":[201],"most":[203],"likely":[204],"improve":[206],"and/or":[207],"maintain":[208]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}