{"id":"https://openalex.org/W2158625720","doi":"https://doi.org/10.5897/ijlis.9000115","title":"User satisfaction with library services of Textile Engineering Institutes of Haryana: An assessment","display_name":"User satisfaction with library services of Textile Engineering Institutes of Haryana: An assessment","publication_year":2013,"publication_date":"2013-07-31","ids":{"openalex":"https://openalex.org/W2158625720","doi":"https://doi.org/10.5897/ijlis.9000115","mag":"2158625720"},"language":"en","primary_location":{"id":"mag:2158625720","doi":"https://doi.org/10.5897/ijlis.9000115","is_oa":false,"landing_page_url":"https://www.academicjournals.org/article/article1379698762_Rajender.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4210199961","display_name":"INTERNATIONAL JOURNAL OF LIBRARY AND INFORMATION SCIENCE\u00a0","issn_l":"2277-3533","issn":["2277-3533","2277-3584"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"INTERNATIONAL JOURNAL OF LIBRARY AND INFORMATION SCIENCE\u00a0","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101800161","display_name":"Rajender Kumar","orcid":"https://orcid.org/0000-0002-3531-630X","observed_orcids":["https://orcid.org/0000-0002-3531-630X"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Rajender Kumar","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5101800161"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.25451737,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"5","issue":"6","first_page":"185","last_page":"191"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.25540000200271606,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.1234000027179718,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9879999756813049},{"id":"https://openalex.org/keywords/library-services","display_name":"library services","score":0.8740000128746033},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9259999990463257},{"id":"https://openalex.org/keywords/academic-libraries","display_name":"academic libraries","score":0.7319999933242798},{"id":"https://openalex.org/keywords/library-users","display_name":"library users","score":0.5809999704360962},{"id":"https://openalex.org/keywords/information-services","display_name":"information services","score":0.6370000243186951},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.6330000162124634}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5980260968208313},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5867166519165039},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5808840394020081},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5408883690834045},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.527549684047699},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5230606198310852},{"id":"https://openalex.org/C164767435","wikidata":"https://www.wikidata.org/wiki/Q28823","display_name":"Textile","level":2,"score":0.46828693151474},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4411848485469818},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4128923714160919},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.40251436829566956},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36034199595451355},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29098108410835266},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28219637274742126},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12693369388580322},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11752459406852722},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2158625720","doi":"https://doi.org/10.5897/ijlis.9000115","is_oa":false,"landing_page_url":"https://www.academicjournals.org/article/article1379698762_Rajender.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4210199961","display_name":"INTERNATIONAL JOURNAL OF LIBRARY AND INFORMATION SCIENCE\u00a0","issn_l":"2277-3533","issn":["2277-3533","2277-3584"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"INTERNATIONAL JOURNAL OF LIBRARY AND INFORMATION SCIENCE\u00a0","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W345978065","https://openalex.org/W1585037319","https://openalex.org/W2008489101","https://openalex.org/W2017900363","https://openalex.org/W2046054859","https://openalex.org/W2097894953","https://openalex.org/W2112587948","https://openalex.org/W2160916210","https://openalex.org/W2212630357","https://openalex.org/W2243276528","https://openalex.org/W2989883275"],"related_works":["https://openalex.org/W3212978831","https://openalex.org/W4386383534","https://openalex.org/W7098098676","https://openalex.org/W7220482207","https://openalex.org/W1966976937","https://openalex.org/W4207050486","https://openalex.org/W7217560775","https://openalex.org/W4404384626","https://openalex.org/W3196787114","https://openalex.org/W4298622739"],"abstract_inverted_index":{"This":[0],"study":[1,20,121],"focuses":[2],"on":[3],"users\u2019":[4],"satisfaction":[5],"with":[6],"library":[7,25,35,125,151],"facilities":[8,27],"and":[9,28,41,59],"services":[10,29],"in":[11,51,140],"Textile":[12,159],"Institution":[13],"of":[14,18,33,39,49,56,62,92,98,108,127,135,143],"Haryana.":[15],"The":[16,96],"purpose":[17],"this":[19,103],"is":[21,36,65,132],"to":[22,77,112,129],"assess":[23],"the":[24,31,37,45,60,71,78,83,90,99,117,130,137,141],"resources,":[26],"concerning":[30],"fulfillment":[32],"users.The":[34],"centre":[38],"physical\u00a0objects\u00a0and\u00a0abstractive\u00a0services":[40],"today":[42],"information":[43,50,68],"age":[44],"user\u2019s":[46],"wants":[47],"quality":[48,64,110,126],"short":[52],"time.":[53],"Adequate":[54],"understanding":[55],"customer":[57],"expectations":[58],"dimensions":[61],"service":[63,109,157],"essential":[66],"for":[67,74,82,146],"professionals.\u00a0Questionnaire":[69],"was":[70,101],"instrument":[72],"used":[73],"data":[75],"collection":[76],"sample":[79],"population":[80],"selected":[81],"study.":[84],"100":[85],"questionnaires":[86],"were":[87],"distributed":[88],"among":[89],"users":[91],"each":[93],"institute":[94,124],"library.":[95],"rate":[97],"response":[100],"90%.\u00a0In":[102],"research,\u00a0the":[104],"authors":[105],"explain\u00a0briefly\u00a0the":[106],"concepts":[107],"continue":[111],"grow":[113],"and\u00a0to":[114],"highlight":[115],"some\u00a0of":[116],"results":[118],"of\u00a0the":[119,122],"comparative":[120],"both":[123,136],"services\u00a0presented":[128],"users.\u00a0It":[131],"concluded":[133],"that\u00a0libraries":[134],"institutes":[138],"are":[139],"effort":[142],"doing":[144],"well":[145],"their":[147],"users\r\n\r\n\t\u00a0\r\n\r\n\tKey":[148],"words:\u00a0Information":[149],"services,":[150],"users,":[152],"user":[153,155],"satisfaction,":[154],"studies,":[156],"delivery,":[158],"engineering":[160],"institute,":[161],"Haryana,":[162],"India.":[163]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}