{"id":"https://openalex.org/W2154018097","doi":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","title":"Effects of On\u2010Call Work on Well\u2010Being: Results of a Daily Survey 1","display_name":"Effects of On\u2010Call Work on Well\u2010Being: Results of a Daily Survey 1","publication_year":2012,"publication_date":"2012-06-28","ids":{"openalex":"https://openalex.org/W2154018097","doi":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","mag":"2154018097","pmid":"https://pubmed.ncbi.nlm.nih.gov/23081765"},"language":"en","primary_location":{"id":"doi:10.1111/j.1758-0854.2012.01075.x","doi":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","pdf_url":null,"source":{"id":"https://openalex.org/S168123707","display_name":"Applied Psychology Health and Well-Being","issn_l":"1758-0846","issn":["1758-0846","1758-0854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","erih-plus","jufo-1","ki-jl-1","medline","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Psychology: Health and Well-Being","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108672667","display_name":"Eva Bamberg","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I106618798","display_name":"Beiersdorf (Germany)","ror":"https://ror.org/04aqg9s78","country_code":"DE","type":"company","lineage":["https://openalex.org/I106618798"]},{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Eva Bamberg","raw_affiliation_strings":["University of Hamburg, Germany             Gesundheitswirtschaft GmbH, Germany             Beiersdorf AG, Germany","University of Hamburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg, Germany             Gesundheitswirtschaft GmbH, Germany             Beiersdorf AG, Germany","institution_ids":["https://openalex.org/I106618798","https://openalex.org/I159176309"]},{"raw_affiliation_string":"University of Hamburg, Germany","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047411790","display_name":"Jan Dettmers","orcid":"https://orcid.org/0000-0002-8653-9829","observed_orcids":["https://orcid.org/0000-0002-8653-9829"]},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jan Dettmers","raw_affiliation_strings":["University of Hamburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg, Germany","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006822585","display_name":"Hannah Funck","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hannah Funck","raw_affiliation_strings":["Gesundheitswirtschaft GmbH, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Gesundheitswirtschaft GmbH, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002752803","display_name":"Birgit Kr\u00e4he","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I106618798","display_name":"Beiersdorf (Germany)","ror":"https://ror.org/04aqg9s78","country_code":"DE","type":"company","lineage":["https://openalex.org/I106618798"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Birgit Kr\u00e4he","raw_affiliation_strings":["Beiersdorf AG, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Beiersdorf AG, Germany","institution_ids":["https://openalex.org/I106618798"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077924685","display_name":"Tim Vahle\u2010Hinz","orcid":"https://orcid.org/0000-0002-5580-1804","observed_orcids":["https://orcid.org/0000-0002-5580-1804"]},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tim Vahle\u2010Hinz","raw_affiliation_strings":["University of Hamburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hamburg, Germany","institution_ids":["https://openalex.org/I159176309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108672667"],"corresponding_institution_ids":["https://openalex.org/I106618798","https://openalex.org/I159176309"],"apc_list":{"value":3920,"currency":"USD","value_usd":3920},"apc_paid":null,"fwci":2.8032,"has_fulltext":false,"cited_by_count":77,"citation_normalized_percentile":{"value":0.89427454,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"4","issue":"3","first_page":"299","last_page":"320"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.7113999724388123,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.7113999724388123,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10722","display_name":"Work-Family Balance Challenges","score":0.24169999361038208,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11373","display_name":"Sleep and Work-Related Fatigue","score":0.016899999231100082,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/on-call-work","display_name":"on-call work","score":0.9990000128746033},{"id":"https://openalex.org/keywords/flexible-working-hours","display_name":"flexible working hours","score":0.9750000238418579},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.9100000262260437},{"id":"https://openalex.org/keywords/daily-mood","display_name":"daily mood","score":0.45500001311302185},{"id":"https://openalex.org/keywords/irritation","display_name":"irritation","score":0.6240000128746033},{"id":"https://openalex.org/keywords/cortisol","display_name":"cortisol","score":0.6679999828338623},{"id":"https://openalex.org/keywords/social-activity","display_name":"social activity","score":0.628000020980835},{"id":"https://openalex.org/keywords/housework","display_name":"housework","score":0.9380000233650208},{"id":"https://openalex.org/keywords/work-life-balance","display_name":"work-life balance","score":0.4449999928474426}],"concepts":[{"id":"https://openalex.org/C2779808267","wikidata":"https://www.wikidata.org/wiki/Q476796","display_name":"Call centre","level":2,"score":0.7073614597320557},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6875081062316895},{"id":"https://openalex.org/C2780733359","wikidata":"https://www.wikidata.org/wiki/Q331769","display_name":"Mood","level":2,"score":0.5977188348770142},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5363612771034241},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4437887370586395},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42913731932640076},{"id":"https://openalex.org/C2776420229","wikidata":"https://www.wikidata.org/wiki/Q7981051","display_name":"Well-being","level":2,"score":0.4253215193748474},{"id":"https://openalex.org/C2993872870","wikidata":"https://www.wikidata.org/wiki/Q260732","display_name":"Work hours","level":3,"score":0.41166117787361145},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3703610301017761},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2547965943813324},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20673558115959167},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18956869840621948},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14080113172531128},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.12214586138725281},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000203","descriptor_name":"Activities of Daily Living","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":true},{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000339","descriptor_name":"Affect","qualifier_ui":"Q000502","qualifier_name":"physiology","is_major_topic":true},{"descriptor_ui":"D003195","descriptor_name":"Computer Communication Networks","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005858","descriptor_name":"Germany","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006306","descriptor_name":"Health Surveys","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006854","descriptor_name":"Hydrocortisone","qualifier_ui":"Q000097","qualifier_name":"blood","is_major_topic":false},{"descriptor_ui":"D007508","descriptor_name":"Irritable Mood","qualifier_ui":"Q000502","qualifier_name":"physiology","is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008875","descriptor_name":"Middle Aged","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011788","descriptor_name":"Quality of Life","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":true},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D012919","descriptor_name":"Social Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014940","descriptor_name":"Work Schedule Tolerance","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D059031","descriptor_name":"Anticipation, Psychological","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1111/j.1758-0854.2012.01075.x","doi":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1758-0854.2012.01075.x","pdf_url":null,"source":{"id":"https://openalex.org/S168123707","display_name":"Applied Psychology Health and Well-Being","issn_l":"1758-0846","issn":["1758-0846","1758-0854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","erih-plus","jufo-1","ki-jl-1","medline","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Psychology: Health and Well-Being","raw_type":"journal-article"},{"id":"pmid:23081765","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/23081765","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied psychology. Health and well-being","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9476000070571899,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"},{"score":0.7257999777793884,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W161962423","https://openalex.org/W1946444370","https://openalex.org/W1968242016","https://openalex.org/W1974010424","https://openalex.org/W1977769424","https://openalex.org/W1983162969","https://openalex.org/W1986797711","https://openalex.org/W1994475917","https://openalex.org/W1999977620","https://openalex.org/W2005772639","https://openalex.org/W2014069564","https://openalex.org/W2016866593","https://openalex.org/W2037268625","https://openalex.org/W2045181804","https://openalex.org/W2045980827","https://openalex.org/W2049488061","https://openalex.org/W2049597527","https://openalex.org/W2051490610","https://openalex.org/W2051888391","https://openalex.org/W2060603529","https://openalex.org/W2062158580","https://openalex.org/W2067316328","https://openalex.org/W2071936644","https://openalex.org/W2086705726","https://openalex.org/W2091413411","https://openalex.org/W2095002278","https://openalex.org/W2095267132","https://openalex.org/W2096438426","https://openalex.org/W2096981123","https://openalex.org/W2097203456","https://openalex.org/W2104513260","https://openalex.org/W2104674003","https://openalex.org/W2107337543","https://openalex.org/W2113701454","https://openalex.org/W2120864427","https://openalex.org/W2121908317","https://openalex.org/W2126152704","https://openalex.org/W2129568275","https://openalex.org/W2134063801","https://openalex.org/W2135594706","https://openalex.org/W2138263263","https://openalex.org/W2142436545","https://openalex.org/W2152340822","https://openalex.org/W2152478572","https://openalex.org/W2152620743","https://openalex.org/W2153319876","https://openalex.org/W2156825516","https://openalex.org/W2162908627","https://openalex.org/W2162970590","https://openalex.org/W2163857054","https://openalex.org/W2166190112","https://openalex.org/W2169830023","https://openalex.org/W2172132895","https://openalex.org/W2476113141","https://openalex.org/W2487179476","https://openalex.org/W2797247465","https://openalex.org/W3126140319","https://openalex.org/W4251347306"],"related_works":["https://openalex.org/W757405897","https://openalex.org/W2058201861","https://openalex.org/W3137724095","https://openalex.org/W7058402893","https://openalex.org/W7112109829","https://openalex.org/W2802444259","https://openalex.org/W2142436545","https://openalex.org/W2069766907","https://openalex.org/W1589265529","https://openalex.org/W2777125210"],"abstract_inverted_index":{"BACKGROUND:":[0],"Flexible":[1,135],"work":[2,6,25,124,136,140],"schedules":[3,137],"and":[4,10,55,88,91,98,129],"on-call":[5,24,127,139],"are":[7,161],"becoming":[8],"more":[9,11],"common":[12],"in":[13,86,93,122,164],"working":[14],"life.":[15],"However,":[16],"little":[17],"is":[18],"known":[19],"about":[20],"the":[21,80,106,126,159],"effects":[22,102,142],"of":[23,69,108,148,157],"on":[26,53,65,143],"health.":[27],"METHODS:":[28],"Using":[29],"a":[30,44,48,59],"daily":[31],"survey":[32],"method,":[33],"31":[34],"employees":[35,117,160],"from":[36],"an":[37],"Information":[38],"Technology":[39],"Service":[40],"Organisation":[41],"filled":[42],"out":[43],"questionnaire":[45],"four":[46,57],"times":[47,58],"week":[49,60],"while":[50,61],"they":[51,62],"were":[52,63,76,103,111,119,132],"call":[54],"another":[56],"not":[64],"call.":[66],"An":[67],"evaluation":[68],"cortisol":[70],"levels":[71],"was":[72],"included.":[73],"Multilevel":[74],"analyses":[75],"used":[77],"to":[78,123],"evaluate":[79],"data.":[81],"RESULTS:":[82],"Results":[83],"showed":[84],"increases":[85],"irritation":[87],"negative":[89,154],"mood":[90],"decreases":[92],"social":[94],"activities,":[95,97],"household":[96],"low-effort":[99],"activities.":[100],"No":[101],"found":[104],"concerning":[105],"secretion":[107],"cortisol.":[109],"There":[110],"no":[112],"significant":[113],"differences":[114],"between":[115],"those":[116,130],"who":[118,131],"actually":[120,162],"called":[121,163],"during":[125],"period":[128],"not.":[133,166],"CONCLUSIONS:":[134],"like":[138],"have":[141],"well-being.":[144],"The":[145],"mere":[146],"possibility":[147],"being":[149],"disturbed":[150],"by":[151],"calls":[152],"shows":[153],"consequences,":[155],"regardless":[156],"whether":[158],"or":[165]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":4}],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2016-06-24T00:00:00"}