{"id":"https://openalex.org/W2153872638","doi":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","title":"Management of Civil Infrastructure Systems: QFD-Based Approach","display_name":"Management of Civil Infrastructure Systems: QFD-Based Approach","publication_year":2013,"publication_date":"2013-02-21","ids":{"openalex":"https://openalex.org/W2153872638","doi":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","mag":"2153872638"},"language":"en","primary_location":{"id":"doi:10.1061/(asce)is.1943-555x.0000150","doi":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","is_oa":false,"landing_page_url":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","pdf_url":null,"source":{"id":"https://openalex.org/S54853311","display_name":"Journal of Infrastructure Systems","issn_l":"1076-0342","issn":["1076-0342","1943-555X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315747","host_organization_name":"American Society of Civil Engineers","host_organization_lineage":["https://openalex.org/P4310315747"],"host_organization_lineage_names":["American Society of Civil Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Infrastructure Systems","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068724844","display_name":"Aman Ahmed Bolar","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Aman Bolar","raw_affiliation_strings":["Ph.D. Student, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7 (corresponding author)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.D. Student, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7 (corresponding author)","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017014588","display_name":"Solomon Tesfamariam","orcid":"https://orcid.org/0000-0001-5353-5250","observed_orcids":["https://orcid.org/0000-0001-5353-5250","https://orcid.org/0000-0003-0783-8669"]},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Solomon Tesfamariam","raw_affiliation_strings":["Associate Professor, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021400604","display_name":"Rehan Sadiq","orcid":"https://orcid.org/0000-0003-1474-2366","observed_orcids":["https://orcid.org/0000-0003-1474-2366"]},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Rehan Sadiq","raw_affiliation_strings":["Professor, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor, Okanagan School of Engineering, Univ. of British Columbia, 3333 University Way, Kelowna, BC, Canada V1V 1V7","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5068724844"],"corresponding_institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"],"apc_list":null,"apc_paid":null,"fwci":4.0501,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.93887749,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"20","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9717000126838684,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9717000126838684,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11606","display_name":"Infrastructure Maintenance and Monitoring","score":0.012500000186264515,"subfield":{"id":"https://openalex.org/subfields/2205","display_name":"Civil and Structural Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13031","display_name":"Civil and Structural Engineering Research","score":0.008500000461935997,"subfield":{"id":"https://openalex.org/subfields/2205","display_name":"Civil and Structural Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.9919999837875366},{"id":"https://openalex.org/keywords/civil-infrastructure-maintenance","display_name":"civil infrastructure maintenance","score":0.8199999928474426},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7620000243186951},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"voice of the customer","score":0.8479999899864197},{"id":"https://openalex.org/keywords/infrastructure-management","display_name":"infrastructure management","score":0.6480000019073486},{"id":"https://openalex.org/keywords/victoria-bridge","display_name":"Victoria Bridge","score":0.35600000619888306}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.9382318258285522},{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.584035336971283},{"id":"https://openalex.org/C2777615720","wikidata":"https://www.wikidata.org/wiki/Q11888847","display_name":"Prioritization","level":2,"score":0.536446213722229},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.47242724895477295},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.44951653480529785},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4395110011100769},{"id":"https://openalex.org/C76471051","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"House of Quality","level":5,"score":0.43624627590179443},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43507954478263855},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.4125615954399109},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3371155261993408},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3327629566192627},{"id":"https://openalex.org/C107053488","wikidata":"https://www.wikidata.org/wiki/Q2674423","display_name":"Construction engineering","level":1,"score":0.3212655186653137},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2871886193752289},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24798229336738586},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.13274875283241272},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08790278434753418},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.07852476835250854},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C71822192","wikidata":"https://www.wikidata.org/wiki/Q1067270","display_name":"Value engineering","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1061/(asce)is.1943-555x.0000150","doi":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","is_oa":false,"landing_page_url":"https://doi.org/10.1061/(asce)is.1943-555x.0000150","pdf_url":null,"source":{"id":"https://openalex.org/S54853311","display_name":"Journal of Infrastructure Systems","issn_l":"1076-0342","issn":["1076-0342","1943-555X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315747","host_organization_name":"American Society of Civil Engineers","host_organization_lineage":["https://openalex.org/P4310315747"],"host_organization_lineage_names":["American Society of Civil Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Infrastructure Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":1.0,"id":"https://metadata.un.org/sdg/9"},{"display_name":"Sustainable cities and communities","score":0.5142999887466431,"id":"https://metadata.un.org/sdg/11"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W162156362","https://openalex.org/W564538153","https://openalex.org/W584867215","https://openalex.org/W1831680833","https://openalex.org/W1965690030","https://openalex.org/W1975448661","https://openalex.org/W1981201007","https://openalex.org/W1982536982","https://openalex.org/W1983817718","https://openalex.org/W1986042657","https://openalex.org/W1987602060","https://openalex.org/W1993107923","https://openalex.org/W1994874473","https://openalex.org/W2003836004","https://openalex.org/W2006258551","https://openalex.org/W2011847571","https://openalex.org/W2016609485","https://openalex.org/W2026727968","https://openalex.org/W2047365016","https://openalex.org/W2047864204","https://openalex.org/W2056955052","https://openalex.org/W2062839333","https://openalex.org/W2067883039","https://openalex.org/W2072103804","https://openalex.org/W2079058468","https://openalex.org/W2087676477","https://openalex.org/W2089659067","https://openalex.org/W2103132275","https://openalex.org/W2113341090","https://openalex.org/W2113776195","https://openalex.org/W2120513750","https://openalex.org/W2122383791","https://openalex.org/W2129101470","https://openalex.org/W2189017133","https://openalex.org/W2237915512","https://openalex.org/W2277801188","https://openalex.org/W2285568936","https://openalex.org/W2333396706","https://openalex.org/W4240219135","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2293730230","https://openalex.org/W2601347968","https://openalex.org/W2344356479","https://openalex.org/W2393323727","https://openalex.org/W4313889427","https://openalex.org/W7101010901","https://openalex.org/W2906772453","https://openalex.org/W2426875975","https://openalex.org/W4383722461","https://openalex.org/W277699112"],"abstract_inverted_index":{"Infrastructure":[0],"owners":[1],"or":[2],"management":[3,172],"agencies":[4],"have":[5,89],"well":[6],"established":[7],"quality":[8,38,62,74,110],"control":[9],"programs":[10],"with":[11],"the":[12,48,51,73,125,130,139,161],"intent":[13],"of":[14,47,87,109,173],"achieving":[15,61],"safe":[16],"and":[17,29,63,95],"effective":[18],"maintenance.":[19],"However,":[20],"consumers":[21],"are":[22],"becoming":[23],"more":[24,42],"involved":[25],"in":[26,50,66,151,160],"economic,":[27],"environmental,":[28],"social":[30],"issues":[31],"related":[32],"to":[33],"infrastructure.":[34,175],"Therefore,":[35],"a":[36,142,148],"valid":[37],"program":[39],"would":[40],"be":[41,167],"definitive":[43],"by":[44,71,123],"involving":[45],"voice":[46],"customer":[49,64],"maintenance":[52,68],"decision-process.":[53],"In":[54],"this":[55],"paper,":[56],"an":[57,82,106],"innovative":[58],"approach":[59],"for":[60,113,147,170],"satisfaction":[65],"infrastructure":[67],"is":[69,111,136,145,163],"proposed":[70],"implementing":[72],"function":[75],"deployment":[76],"(QFD)":[77],"approach.":[78],"Using":[79],"bridges":[80],"as":[81,158],"example,":[83],"two":[84],"separate":[85],"applications":[86],"QFD":[88,165],"been":[90],"proposed:":[91],"(1)":[92],"inspection":[93,107,119,126,131],"prioritization,":[94,132],"(2)":[96],"decision-making":[97,140],"between":[98],"replacement":[99],"and/or":[100],"rehabilitation":[101],"scenarios.":[102],"For":[103,129,138],"both":[104],"applications,":[105],"house":[108],"prepared":[112],"translating":[114],"consumer":[115],"demands":[116],"(WHATs)":[117],"into":[118],"requirements":[120],"(HOWs)":[121],"followed":[122],"prioritizing":[124],"items":[127],"(HOWs).":[128],"hypothetical":[133],"survey":[134],"data":[135],"utilized.":[137],"scenarios,":[141],"case":[143],"study":[144,162],"furnished":[146],"bridge":[149],"located":[150],"Victoria,":[152],"BC,":[153],"Canada.":[154],"The":[155],"main":[156],"conclusion":[157],"illustrated":[159],"that":[164],"can":[166],"successfully":[168],"adopted":[169],"improved":[171],"civil":[174]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
