{"id":"https://openalex.org/W214994362","doi":null,"title":"Business Processes The Way They Should Be: Tuning For Low Friction And Sustainability","display_name":"Business Processes The Way They Should Be: Tuning For Low Friction And Sustainability","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W214994362","mag":"214994362"},"language":"en","primary_location":{"id":"mag:214994362","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1282&context=ecis2013_cr","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100921638","display_name":"Ana Sofia Antunes","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ana Sofia Antunes","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5000326321","display_name":"Paulo Rupino da Cunha","orcid":"https://orcid.org/0000-0003-2701-5248","observed_orcids":["https://orcid.org/0000-0003-2701-5248"]},"institutions":[{"id":"https://openalex.org/I76903346","display_name":"University of Coimbra","ror":"https://ror.org/04z8k9a98","country_code":"PT","type":"education","lineage":["https://openalex.org/I76903346"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Paulo Rupino da Cunha","raw_affiliation_strings":["University of Coimbra, Coimbra, Portugal"],"raw_orcid":"https://orcid.org/0000-0003-2701-5248","affiliations":[{"raw_affiliation_string":"University of Coimbra, Coimbra, Portugal","institution_ids":["https://openalex.org/I76903346"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6198,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.79927928,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"59","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.005100000184029341,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0020000000949949026,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-improvement","display_name":"business process improvement","score":0.7620000243186951},{"id":"https://openalex.org/keywords/process-sustainability","display_name":"process sustainability","score":0.5820000171661377},{"id":"https://openalex.org/keywords/participant-motivation","display_name":"participant motivation","score":0.49300000071525574},{"id":"https://openalex.org/keywords/cmmi-level-3","display_name":"CMMI Level 3","score":0.8159999847412109},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.5519999861717224},{"id":"https://openalex.org/keywords/process-tuning","display_name":"process tuning","score":0.6850000023841858}],"concepts":[{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.7487572431564331},{"id":"https://openalex.org/C182406803","wikidata":"https://www.wikidata.org/wiki/Q428361","display_name":"Capability Maturity Model Integration","level":5,"score":0.6985148191452026},{"id":"https://openalex.org/C33499554","wikidata":"https://www.wikidata.org/wiki/Q1417134","display_name":"Dashboard","level":2,"score":0.6958059072494507},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.540829598903656},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5360342264175415},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48519065976142883},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4581642746925354},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4542546570301056},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.42011046409606934},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.386055052280426},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37988781929016113},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3216310143470764},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2833884656429291},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2464805543422699},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.14760592579841614},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.1404956877231598},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:214994362","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1282&context=ecis2013_cr","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W41811661","https://openalex.org/W54307162","https://openalex.org/W104249757","https://openalex.org/W173905043","https://openalex.org/W253603924","https://openalex.org/W277247840","https://openalex.org/W584825219","https://openalex.org/W1484835022","https://openalex.org/W1549237738","https://openalex.org/W1979352897","https://openalex.org/W2005497495","https://openalex.org/W2017041372","https://openalex.org/W2019746085","https://openalex.org/W2023410135","https://openalex.org/W2111921867","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2474019801","https://openalex.org/W2959792658"],"related_works":["https://openalex.org/W2019458140","https://openalex.org/W2611941500","https://openalex.org/W2936247133","https://openalex.org/W4416039905","https://openalex.org/W7095745155","https://openalex.org/W1973448111","https://openalex.org/W4409053737","https://openalex.org/W2903146359","https://openalex.org/W2411536059","https://openalex.org/W2769494382"],"abstract_inverted_index":{"We":[0,32],"propose":[1],"an":[2],"approach":[3,86],"to":[4,15,137],"find":[5],"pain":[6],"points":[7],"in":[8,90],"business":[9,125],"processes,":[10],"which":[11,96],"may":[12],"cause":[13],"them":[14],"be":[16,19,77],"ignored":[17],"or":[18],"seen":[20],"as":[21],"a":[22,26,42,54,68,98,121],"burden":[23],"rather":[24],"than":[25],"valuable":[27],"orientation":[28],"for":[29,67,110,120],"everyday":[30],"work.":[31],"evaluate":[33],"four":[34],"dimensions":[35,64],"(Motivation,":[36],"Understanding,":[37],"Value,":[38],"and":[39,65,133],"Effort),":[40],"using":[41],"customizable":[43],"questionnaire":[44],"that":[45,57,127],"is":[46,53,107],"answered":[47],"by":[48],"process":[49,126],"participants.":[50],"The":[51,85],"output":[52],"dashboard-like":[55],"report":[56],"graphically":[58],"depicts":[59],"the":[60,80,83,118,124,134],"health":[61],"of":[62,82,95,123],"those":[63],"allows":[66],"drill":[69],"down":[70],"on":[71],"its":[72,130],"components.":[73],"Concrete":[74],"actions":[75],"can":[76],"derived":[78],"from":[79],"analysis":[81],"report.":[84],"has":[87],"been":[88,115],"used":[89,108],"two":[91],"distinct":[92],"organizations,":[93],"one":[94],"\u2013":[97,106],"medium-sized":[99],"CMMI":[100],"level":[101],"3":[102],"compliant":[103],"IT":[104],"company":[105],"here":[109],"illustration.":[111],"Latent":[112],"problems":[113],"have":[114],"identified,":[116],"paving":[117],"way":[119],"tuning":[122],"will":[128],"improve":[129],"long-term":[131],"sustainability":[132],"participants\u2019":[135],"willingness":[136],"follow":[138],"it.":[139]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
