{"id":"https://openalex.org/W2148200147","doi":"https://doi.org/10.1108/ajim-02-2015-0028","title":"The effect of customer power on enterprise internal knowledge sharing: an empirical study","display_name":"The effect of customer power on enterprise internal knowledge sharing: an empirical study","publication_year":2015,"publication_date":"2015-09-16","ids":{"openalex":"https://openalex.org/W2148200147","doi":"https://doi.org/10.1108/ajim-02-2015-0028","mag":"2148200147"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-02-2015-0028","doi":"https://doi.org/10.1108/ajim-02-2015-0028","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-02-2015-0028","pdf_url":null,"source":{"id":"https://openalex.org/S4210189668","display_name":"Aslib Journal of Information Management","issn_l":"0001-253X","issn":["0001-253X","1758-3748","2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064642135","display_name":"Yu-Wei Chang","orcid":"https://orcid.org/0000-0003-3333-5424","observed_orcids":["https://orcid.org/0000-0003-3333-5424","https://orcid.org/0000-0001-9598-2278"]},"institutions":[{"id":"https://openalex.org/I55538621","display_name":"China Jiliang University","ror":"https://ror.org/05v1y0t93","country_code":"CN","type":"education","lineage":["https://openalex.org/I55538621"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yu-Wei Chang","raw_affiliation_strings":["Department of Information Management, China Jiliang University, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, China Jiliang University, Hangzhou, China","institution_ids":["https://openalex.org/I55538621"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020456799","display_name":"Ping\u2010Yu Hsu","orcid":"https://orcid.org/0000-0002-7153-2579","observed_orcids":["https://orcid.org/0000-0002-7153-2579"]},"institutions":[{"id":"https://openalex.org/I22265921","display_name":"National Central University","ror":"https://ror.org/00944ve71","country_code":"TW","type":"education","lineage":["https://openalex.org/I22265921"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ping-Yu Hsu","raw_affiliation_strings":["Department of Business Administration, National Central University, Jhongli, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Central University, Jhongli, Taiwan","institution_ids":["https://openalex.org/I22265921"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012796746","display_name":"Wen\u2010Lung Shiau","orcid":"https://orcid.org/0000-0001-7974-5168","observed_orcids":["https://orcid.org/0000-0001-7974-5168"]},"institutions":[{"id":"https://openalex.org/I192703390","display_name":"Ming Chuan University","ror":"https://ror.org/02pgvzy25","country_code":"TW","type":"education","lineage":["https://openalex.org/I192703390"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wen-Lung Shiau","raw_affiliation_strings":["Department of Information Management, Ming Chuan University, GuiShan, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, Ming Chuan University, GuiShan, Taiwan","institution_ids":["https://openalex.org/I192703390"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000893135","display_name":"Ronghua Yi","orcid":"https://orcid.org/0009-0005-2136-3622","observed_orcids":["https://orcid.org/0009-0005-2136-3622"]},"institutions":[{"id":"https://openalex.org/I55538621","display_name":"China Jiliang University","ror":"https://ror.org/05v1y0t93","country_code":"CN","type":"education","lineage":["https://openalex.org/I55538621"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ronghua Yi","raw_affiliation_strings":["Department of Information Management, China Jiliang University, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, China Jiliang University, Hangzhou, China","institution_ids":["https://openalex.org/I55538621"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0719,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.86556475,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"67","issue":"5","first_page":"505","last_page":"525"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-power","display_name":"customer power","score":0.9980000257492065},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"knowledge sharing","score":0.9190000295639038},{"id":"https://openalex.org/keywords/personal-motivation","display_name":"personal motivation","score":0.47600001096725464},{"id":"https://openalex.org/keywords/knowledge-self-efficacy","display_name":"knowledge self-efficacy","score":0.8320000171661377},{"id":"https://openalex.org/keywords/social-exchange-theory","display_name":"social exchange theory","score":0.7879999876022339},{"id":"https://openalex.org/keywords/self-efficacy-theory","display_name":"self-efficacy theory","score":0.9399999976158142},{"id":"https://openalex.org/keywords/reputation","display_name":"reputation","score":0.5580000281333923},{"id":"https://openalex.org/keywords/reciprocity","display_name":"reciprocity","score":1.0},{"id":"https://openalex.org/keywords/organizational-rewards","display_name":"organizational rewards","score":0.8849999904632568},{"id":"https://openalex.org/keywords/knowledge-sharing-intention","display_name":"knowledge sharing intention","score":0.7870000004768372},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7419999837875366},{"id":"https://openalex.org/keywords/multinational-corporations","display_name":"multinational corporations","score":0.703000009059906}],"concepts":[{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.6723999977111816},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6042906045913696},{"id":"https://openalex.org/C172256602","wikidata":"https://www.wikidata.org/wiki/Q780716","display_name":"Social exchange theory","level":2,"score":0.5878326892852783},{"id":"https://openalex.org/C2777802574","wikidata":"https://www.wikidata.org/wiki/Q18922868","display_name":"Customer knowledge","level":5,"score":0.5019843578338623},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.49046966433525085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4835340976715088},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.47749727964401245},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.4543061852455139},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.43551814556121826},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.4282224178314209},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4133418798446655},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37401044368743896},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.3243553638458252},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2310347855091095},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.16887623071670532},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.13327521085739136},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.12906327843666077},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.12405475974082947},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-02-2015-0028","doi":"https://doi.org/10.1108/ajim-02-2015-0028","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-02-2015-0028","pdf_url":null,"source":{"id":"https://openalex.org/S4210189668","display_name":"Aslib Journal of Information Management","issn_l":"0001-253X","issn":["0001-253X","1758-3748","2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-d","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":99,"referenced_works":["https://openalex.org/W94131134","https://openalex.org/W106305253","https://openalex.org/W144527138","https://openalex.org/W161289193","https://openalex.org/W178524667","https://openalex.org/W220988530","https://openalex.org/W635114525","https://openalex.org/W1481773499","https://openalex.org/W1531743148","https://openalex.org/W1535174579","https://openalex.org/W1562208008","https://openalex.org/W1565831494","https://openalex.org/W1593544550","https://openalex.org/W1654874180","https://openalex.org/W1774460361","https://openalex.org/W1966242414","https://openalex.org/W1966382716","https://openalex.org/W1970462111","https://openalex.org/W1970759481","https://openalex.org/W1973160246","https://openalex.org/W1976665663","https://openalex.org/W1977252632","https://openalex.org/W1979660882","https://openalex.org/W1983354273","https://openalex.org/W1983586681","https://openalex.org/W1983801642","https://openalex.org/W1986409288","https://openalex.org/W1987198869","https://openalex.org/W1991284135","https://openalex.org/W1992175374","https://openalex.org/W1992403863","https://openalex.org/W1994279764","https://openalex.org/W2000650038","https://openalex.org/W2004317350","https://openalex.org/W2015993932","https://openalex.org/W2018689505","https://openalex.org/W2018697112","https://openalex.org/W2021451445","https://openalex.org/W2029939518","https://openalex.org/W2031587409","https://openalex.org/W2032572697","https://openalex.org/W2035435373","https://openalex.org/W2039421131","https://openalex.org/W2043877977","https://openalex.org/W2046557738","https://openalex.org/W2047567467","https://openalex.org/W2048752619","https://openalex.org/W2050608818","https://openalex.org/W2052729098","https://openalex.org/W2055265343","https://openalex.org/W2056255013","https://openalex.org/W2059866013","https://openalex.org/W2060512097","https://openalex.org/W2072633088","https://openalex.org/W2075894438","https://openalex.org/W2077472123","https://openalex.org/W2084233235","https://openalex.org/W2085123588","https://openalex.org/W2085491458","https://openalex.org/W2087203618","https://openalex.org/W2087495174","https://openalex.org/W2089258835","https://openalex.org/W2092580828","https://openalex.org/W2100971581","https://openalex.org/W2101699735","https://openalex.org/W2106595660","https://openalex.org/W2119061911","https://openalex.org/W2126512988","https://openalex.org/W2133592506","https://openalex.org/W2134049139","https://openalex.org/W2134049161","https://openalex.org/W2136247301","https://openalex.org/W2142318226","https://openalex.org/W2143039788","https://openalex.org/W2144283632","https://openalex.org/W2146125869","https://openalex.org/W2146612248","https://openalex.org/W2146993258","https://openalex.org/W2149967678","https://openalex.org/W2151763667","https://openalex.org/W2166788534","https://openalex.org/W2169685415","https://openalex.org/W2170791875","https://openalex.org/W2412004110","https://openalex.org/W2486509684","https://openalex.org/W2490399611","https://openalex.org/W2769241690","https://openalex.org/W3019273456","https://openalex.org/W3123534837","https://openalex.org/W3125883484","https://openalex.org/W3147795728","https://openalex.org/W3214923421","https://openalex.org/W4235678817","https://openalex.org/W4242883546","https://openalex.org/W4254065653","https://openalex.org/W4255556429","https://openalex.org/W4292808503","https://openalex.org/W4407761943","https://openalex.org/W6682801874"],"related_works":["https://openalex.org/W2146993258","https://openalex.org/W2310311288","https://openalex.org/W6989537594","https://openalex.org/W2146125869","https://openalex.org/W2214181946","https://openalex.org/W2388568146","https://openalex.org/W7009434057","https://openalex.org/W2092580828","https://openalex.org/W2400144246","https://openalex.org/W2870268263"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,85,122,161,195],"The":[2,27,123,162,196],"purpose":[3],"of":[4,13,62,72,91,170,212,226],"this":[5,216],"paper":[6],"is":[7,218],"to":[8,67,138,173,177,221],"investigate":[9,68,222],"how":[10],"customer":[11,17,73,146,171,187,210,227],"power":[12,65,74,147,172,211,228],"environmental":[14,213],"factors":[15],"affects":[16],"support":[18],"(CS)":[19],"engineers\u2019":[20],"personal":[21,79,154,200,231],"motivations":[22,39,80,155,201,232],"in":[23],"a":[24],"knowledge-sharing":[25,44,82,139,157],"context.":[26],"authors":[28,58],"examine":[29],"extrinsic":[30],"(i.e.":[31,40],"organizational":[32],"rewards,":[33],"reputation,":[34,128],"and":[35,37,53,81,104,113,130,135,156,206,209,233],"reciprocity)":[36],"intrinsic":[38],"knowledge":[41,131,192],"self-efficacy)":[42],"affecting":[43],"intentions":[45],"based":[46],"on":[47,75,229],"the":[48,57,60,63,69,76,98,107,110,142,151,168,181,204,219,223],"social":[49,64],"exchange":[50],"theory":[51,66,208],"(SET)":[52],"self-efficacy":[54,132,207],"theory.":[55],"Furthermore,":[56],"introduce":[59],"concept":[61],"moderating":[70,224],"effect":[71,225],"relationships":[77,152],"between":[78,153],"intentions.":[83,140,158,235],"Design/methodology/approach":[84],"This":[86],"study":[87,217],"collects":[88],"349":[89],"questionnaires":[90],"CS":[92,175],"engineers":[93,176],"from":[94,203],"16":[95],"countries,":[96],"including":[97],"USA,":[99],"China,":[100],"Japan,":[101],"South":[102],"Korea,":[103],"Taiwan.":[105],"After":[106],"data":[108],"collection,":[109],"research":[111,197],"model":[112,198],"hypotheses":[114],"are":[115,133],"tested":[116],"using":[117],"partial":[118],"least":[119],"squares.":[120],"Findings":[121],"empirical":[124],"results":[125,143,182],"show":[126,144],"that":[127,145],"reciprocity,":[129],"significantly":[134,149],"positively":[136],"related":[137],"Also,":[141],"can":[148,183],"moderate":[150],"Research":[159],"limitations/implications":[160],"findings":[163],"help":[164,184],"multinational":[165],"corporations":[166],"employ":[167],"perception":[169],"motivate":[174],"share":[178],"knowledge.":[179],"Especially,":[180],"organizations":[185],"increase":[186],"added":[188],"value":[189],"through":[190],"effective":[191],"sharing.":[193],"Originality/value":[194],"integrates":[199],"derived":[202],"SET":[205],"factors.":[214],"Additionally,":[215],"first":[220],"employees\u2019":[230],"behavioral":[234]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2016-06-24T00:00:00"}