{"id":"https://openalex.org/W2147621655","doi":"https://doi.org/10.1200/jop.2011.000323","title":"Patient-Physician E-Mail Communication: The Kaiser Permanente Experience","display_name":"Patient-Physician E-Mail Communication: The Kaiser Permanente Experience","publication_year":2011,"publication_date":"2011-07-01","ids":{"openalex":"https://openalex.org/W2147621655","doi":"https://doi.org/10.1200/jop.2011.000323","mag":"2147621655","pmid":"https://pubmed.ncbi.nlm.nih.gov/22043186","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/3140444"},"language":"en","primary_location":{"id":"doi:10.1200/jop.2011.000323","doi":"https://doi.org/10.1200/jop.2011.000323","is_oa":false,"landing_page_url":"https://doi.org/10.1200/jop.2011.000323","pdf_url":null,"source":{"id":"https://openalex.org/S131102849","display_name":"Journal of Oncology Practice","issn_l":"1554-7477","issn":["1554-7477","1935-469X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-100"],"host_organization":"https://openalex.org/P4310320068","host_organization_name":"American Society of Clinical Oncology","host_organization_lineage":["https://openalex.org/P4310320068"],"host_organization_lineage_names":["American Society of Clinical Oncology"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Oncology Practice","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/3140444","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111951020","display_name":"David M. Baer","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I12834331","display_name":"University of Wyoming","ror":"https://ror.org/01485tq96","country_code":"US","type":"education","lineage":["https://openalex.org/I12834331"]},{"id":"https://openalex.org/I1339509835","display_name":"Endeavor Health","ror":"https://ror.org/04tpp9d61","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1339509835"]},{"id":"https://openalex.org/I1343052199","display_name":"Kaiser Permanente","ror":"https://ror.org/00t60zh31","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I1343052199"]},{"id":"https://openalex.org/I200719446","display_name":"Vanderbilt University","ror":"https://ror.org/02vm5rt34","country_code":"US","type":"education","lineage":["https://openalex.org/I200719446"]},{"id":"https://openalex.org/I2801936213","display_name":"Kaiser Permanente Oakland Medical Center","ror":"https://ror.org/05rfek682","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1343052199","https://openalex.org/I2801936213"]},{"id":"https://openalex.org/I40347166","display_name":"University of Chicago","ror":"https://ror.org/024mw5h28","country_code":"US","type":"education","lineage":["https://openalex.org/I40347166"]},{"id":"https://openalex.org/I4390039299","display_name":"Vanderbilt-Ingram Cancer Center","ror":"https://ror.org/02rjj2m04","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210162197","https://openalex.org/I4390039299","https://openalex.org/I901861585"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"David Baer","raw_affiliation_strings":["Kaiser Permanente Oakland, Oakland, CA","College of Health Sciences, School of Pharmacy, University of Wyoming, Laramie, WY; Kellogg Cancer Center Pharmacy;","Department of Medicine, Division of Hematology-Oncology, NorthShore University HealthSystem, Evanston;","Pritzker School of Medicine, University of Chicago, Chicago, IL","Vanderbilt Ingram Cancer Center, 2220 Pierce Avenue, 691 Preston Research Building, Nashville, TN 37232-6838;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kaiser Permanente Oakland, Oakland, CA","institution_ids":["https://openalex.org/I1343052199","https://openalex.org/I2801936213"]},{"raw_affiliation_string":"College of Health Sciences, School of Pharmacy, University of Wyoming, Laramie, WY; Kellogg Cancer Center Pharmacy;","institution_ids":["https://openalex.org/I12834331"]},{"raw_affiliation_string":"Department of Medicine, Division of Hematology-Oncology, NorthShore University HealthSystem, Evanston;","institution_ids":["https://openalex.org/I1339509835"]},{"raw_affiliation_string":"Pritzker School of Medicine, University of Chicago, Chicago, IL","institution_ids":["https://openalex.org/I40347166"]},{"raw_affiliation_string":"Vanderbilt Ingram Cancer Center, 2220 Pierce Avenue, 691 Preston Research Building, Nashville, TN 37232-6838;","institution_ids":["https://openalex.org/I200719446","https://openalex.org/I4390039299"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5111951020"],"corresponding_institution_ids":["https://openalex.org/I12834331","https://openalex.org/I1339509835","https://openalex.org/I1343052199","https://openalex.org/I200719446","https://openalex.org/I2801936213","https://openalex.org/I40347166","https://openalex.org/I4390039299"],"apc_list":null,"apc_paid":null,"fwci":9.1126,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.9830876,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"7","issue":"4","first_page":"230","last_page":"233"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.008100000210106373,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12918","display_name":"Healthcare Systems and Technology","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/secure-messaging","display_name":"secure messaging","score":0.8519999980926514},{"id":"https://openalex.org/keywords/patient-physician-communication","display_name":"patient-physician communication","score":0.9629999995231628},{"id":"https://openalex.org/keywords/kaiser-permanente","display_name":"Kaiser Permanente","score":0.8349999785423279},{"id":"https://openalex.org/keywords/electronic-health-records","display_name":"electronic health records","score":0.8989999890327454},{"id":"https://openalex.org/keywords/health-information-technology-adoption","display_name":"health information technology adoption","score":0.4790000021457672},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.609000027179718},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8889999985694885},{"id":"https://openalex.org/keywords/primary-care","display_name":"primary care","score":0.8190000057220459}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.8776859045028687},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.49546945095062256},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.444713830947876},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.416207492351532},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1200/jop.2011.000323","doi":"https://doi.org/10.1200/jop.2011.000323","is_oa":false,"landing_page_url":"https://doi.org/10.1200/jop.2011.000323","pdf_url":null,"source":{"id":"https://openalex.org/S131102849","display_name":"Journal of Oncology Practice","issn_l":"1554-7477","issn":["1554-7477","1935-469X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-100"],"host_organization":"https://openalex.org/P4310320068","host_organization_name":"American Society of Clinical Oncology","host_organization_lineage":["https://openalex.org/P4310320068"],"host_organization_lineage_names":["American Society of Clinical Oncology"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Oncology Practice","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:3140444","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/3140444","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J Oncol Pract","raw_type":"Text"},{"id":"pmid:22043186","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/22043186","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of oncology practice","raw_type":"Journal Article"}],"best_oa_location":{"id":"pmh:oai:pubmedcentral.nih.gov:3140444","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/3140444","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J Oncol Pract","raw_type":"Text"},"sustainable_development_goals":[{"score":0.8371999859809875,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W94887350","https://openalex.org/W2004643894","https://openalex.org/W2072829136","https://openalex.org/W2073366721","https://openalex.org/W2119517687","https://openalex.org/W2144202974","https://openalex.org/W2160025323","https://openalex.org/W2164811994"],"related_works":["https://openalex.org/W2007671581","https://openalex.org/W2004643894","https://openalex.org/W94887350","https://openalex.org/W2993216909","https://openalex.org/W1991898911","https://openalex.org/W2185721794","https://openalex.org/W2189336776","https://openalex.org/W2102705332","https://openalex.org/W2780256054","https://openalex.org/W2164811994"],"abstract_inverted_index":{"Kaiser":[0],"Permanente":[1],"(KP)":[2],"is":[3],"a":[4,58,70,132],"not-for":[5],"profit":[6],"health":[7,35],"care":[8,12],"organization":[9],"that":[10,79],"provides":[11],"for":[13,109],"approximately":[14],"8.7":[15],"million":[16,100,123],"members":[17,102],"in":[18,42,44,48,103,134,139,145],"nine":[19],"states":[20],"and":[21,51,82,148],"the":[22,55,98,114],"District":[23],"of":[24,31,60,88,97,117],"Columbia.":[25],"In":[26,112],"2004,":[27],"it":[28],"began":[29],"implementation":[30],"its":[32],"current":[33],"electronic":[34],"record":[36],"(EHR),":[37],"which":[38],"by":[39],"2010,":[40,95,113],"was":[41,63,69],"use":[43],"all":[45],"KP":[46,101,120],"regions,":[47],"both":[49],"outpatient":[50],"inpatient":[52],"settings.":[53],"Over":[54],"same":[56],"period,":[57],"suite":[59],"online":[61,110],"services":[62,68],"also":[64],"implemented.":[65],"Among":[66],"these":[67],"password-protected":[71],"e-mail":[72],"system":[73],"(referred":[74],"to":[75,84],"as":[76],"secure":[77,89,124],"messaging)":[78],"allowed":[80],"physicians":[81,116],"patients":[83],"communicate":[85],"electronically.":[86],"Use":[87],"messaging":[90,127],"has":[91,128],"increased":[92],"rapidly.":[93],"By":[94],"64%":[96],"3.6":[99],"northern":[104],"California":[105,119],"had":[106],"signed":[107],"up":[108],"access.":[111],"7,000":[115],"Northern":[118],"received":[121],"5.8":[122],"messages.":[125],"Secure":[126],"been":[129],"associated":[130],"with":[131],"decrease":[133],"office":[135],"visits,":[136],"an":[137],"increase":[138],"measurable":[140],"quality":[141],"outcomes":[142],"(at":[143],"least":[144],"primary":[146],"care),":[147],"excellent":[149],"patient":[150],"satisfaction.":[151]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":11},{"year":2012,"cited_by_count":4}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}