{"id":"https://openalex.org/W2147555052","doi":"https://doi.org/10.1023/a:1019116823502","title":"A knowledge-based approach for handling exceptions in business processes","display_name":"A knowledge-based approach for handling exceptions in business processes","publication_year":2000,"publication_date":"2000-01-01","ids":{"openalex":"https://openalex.org/W2147555052","doi":"https://doi.org/10.1023/a:1019116823502","mag":"2147555052"},"language":"en","primary_location":{"id":"doi:10.1023/a:1019116823502","doi":"https://doi.org/10.1023/a:1019116823502","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1019116823502","pdf_url":null,"source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009541432","display_name":"Chrysanthos N. Dellarocas","orcid":"https://orcid.org/0000-0001-6105-0130","observed_orcids":["https://orcid.org/0000-0001-6105-0130"]},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Chrysanthos Dellarocas","raw_affiliation_strings":["Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology, Room E53-315, Cambridge, MA, 02139, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology, Room E53-315, Cambridge, MA, 02139, USA","institution_ids":["https://openalex.org/I63966007"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102840892","display_name":"Mark Klein","orcid":"https://orcid.org/0000-0002-8448-5900","observed_orcids":["https://orcid.org/0000-0002-8448-5900"]},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mark Klein","raw_affiliation_strings":["Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology, Room E53-315, Cambridge, MA, 02139, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology, Room E53-315, Cambridge, MA, 02139, USA","institution_ids":["https://openalex.org/I63966007"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009541432"],"corresponding_institution_ids":["https://openalex.org/I63966007"],"apc_list":{"value":3790,"currency":"USD","value_usd":3790},"apc_paid":null,"fwci":3.5905,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.93238543,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"1","issue":"3","first_page":"155","last_page":"169"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10906","display_name":"AI-based Problem Solving and Planning","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/exception-handling","display_name":"exception handling","score":0.7559999823570251},{"id":"https://openalex.org/keywords/expert-systems","display_name":"expert systems","score":0.9459999799728394},{"id":"https://openalex.org/keywords/process-enactment","display_name":"process enactment","score":0.6110000014305115},{"id":"https://openalex.org/keywords/collaborative-work-processes","display_name":"collaborative work processes","score":0.8399999737739563},{"id":"https://openalex.org/keywords/exception-detection","display_name":"exception detection","score":0.8360000252723694},{"id":"https://openalex.org/keywords/conflict-management","display_name":"conflict management","score":0.8379999995231628},{"id":"https://openalex.org/keywords/co-design","display_name":"co-design","score":0.7369999885559082}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2668025493621826}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1023/a:1019116823502","doi":"https://doi.org/10.1023/a:1019116823502","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1019116823502","pdf_url":null,"source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.21.3174","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.21.3174","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ccs.mit.edu/dell/wits98.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.4.2880","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.4.2880","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ccs.mit.edu/dell/papers/itm2000.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.40.6469","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.40.6469","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ccs.mit.edu/dell/itm2000.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.54.9070","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.54.9070","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ccs.mit.edu/dell/wits98.ps","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320332180","display_name":"Defense Advanced Research Projects Agency","ror":"https://ror.org/02caytj08"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W205433629","https://openalex.org/W1504102720","https://openalex.org/W1513874426","https://openalex.org/W1964285579","https://openalex.org/W1989796341","https://openalex.org/W2003884405","https://openalex.org/W2055487721","https://openalex.org/W2062756186","https://openalex.org/W2116672739","https://openalex.org/W2126010944","https://openalex.org/W2913245764","https://openalex.org/W2915007872","https://openalex.org/W3149606219","https://openalex.org/W4285719527","https://openalex.org/W6681537493"],"related_works":["https://openalex.org/W2105516457","https://openalex.org/W7098289819","https://openalex.org/W1587950985","https://openalex.org/W7097829418","https://openalex.org/W2104567554","https://openalex.org/W7095181054","https://openalex.org/W2151996830","https://openalex.org/W1559153155","https://openalex.org/W2394055942","https://openalex.org/W7042503054"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2016-06-24T00:00:00"}