{"id":"https://openalex.org/W2147378489","doi":"https://doi.org/10.1177/1096348012451458","title":"Identifying Optimal Rapport-Building Behaviors In Inducing Patrons\u2019 Emotional Attachment In Luxury Restaurants","display_name":"Identifying Optimal Rapport-Building Behaviors In Inducing Patrons\u2019 Emotional Attachment In Luxury Restaurants","publication_year":2012,"publication_date":"2012-07-03","ids":{"openalex":"https://openalex.org/W2147378489","doi":"https://doi.org/10.1177/1096348012451458","mag":"2147378489"},"language":"en","primary_location":{"id":"doi:10.1177/1096348012451458","doi":"https://doi.org/10.1177/1096348012451458","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1096348012451458","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality &amp; Tourism Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037714329","display_name":"Sunghyup Sean Hyun","orcid":"https://orcid.org/0000-0003-3932-5948","observed_orcids":["https://orcid.org/0000-0003-3932-5948"]},"institutions":[{"id":"https://openalex.org/I4921948","display_name":"Pusan National University","ror":"https://ror.org/01an57a31","country_code":"KR","type":"education","lineage":["https://openalex.org/I4921948"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sunghyup Sean Hyun","raw_affiliation_strings":["Pusan National University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pusan National University","institution_ids":["https://openalex.org/I4921948"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042956238","display_name":"Insin Kim","orcid":"https://orcid.org/0000-0002-0778-8975","observed_orcids":["https://orcid.org/0000-0002-0778-8975"]},"institutions":[{"id":"https://openalex.org/I4921948","display_name":"Pusan National University","ror":"https://ror.org/01an57a31","country_code":"KR","type":"education","lineage":["https://openalex.org/I4921948"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Insin Kim","raw_affiliation_strings":["Pusan National University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pusan National University","institution_ids":["https://openalex.org/I4921948"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4921948"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":5.8574,"has_fulltext":false,"cited_by_count":98,"citation_normalized_percentile":{"value":0.95443565,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"38","issue":"2","first_page":"162","last_page":"198"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9535999894142151,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9535999894142151,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0348999984562397,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.002300000051036477,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-attachment","display_name":"emotional attachment","score":0.9679999947547913},{"id":"https://openalex.org/keywords/luxury-restaurants","display_name":"luxury restaurants","score":0.9900000095367432},{"id":"https://openalex.org/keywords/motivational-orientation","display_name":"motivational orientation","score":0.6439999938011169},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7609999775886536},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.6200000047683716},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.3479999899864197}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6929103136062622},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.6719779968261719},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5778769254684448},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5101223587989807},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4620837867259979},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4468576908111572},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4339746832847595},{"id":"https://openalex.org/C119477188","wikidata":"https://www.wikidata.org/wiki/Q909609","display_name":"Attachment theory","level":2,"score":0.43338465690612793},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4236193895339966},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38233646750450134},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33316266536712646},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2645006477832794},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07831496000289917},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07668450474739075},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/1096348012451458","doi":"https://doi.org/10.1177/1096348012451458","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1096348012451458","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality &amp; Tourism Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":120,"referenced_works":["https://openalex.org/W99716116","https://openalex.org/W150663282","https://openalex.org/W160599471","https://openalex.org/W1481122935","https://openalex.org/W1488907872","https://openalex.org/W1517701247","https://openalex.org/W1560880354","https://openalex.org/W1591640611","https://openalex.org/W1594423643","https://openalex.org/W1598155380","https://openalex.org/W1788845434","https://openalex.org/W1919026880","https://openalex.org/W1969854667","https://openalex.org/W1970102015","https://openalex.org/W1970380220","https://openalex.org/W1973703330","https://openalex.org/W1975079540","https://openalex.org/W1977464430","https://openalex.org/W1979595706","https://openalex.org/W1981678640","https://openalex.org/W1981945551","https://openalex.org/W1988203348","https://openalex.org/W1990026694","https://openalex.org/W1991305482","https://openalex.org/W1991623719","https://openalex.org/W1998652923","https://openalex.org/W2000171724","https://openalex.org/W2000224851","https://openalex.org/W2003255980","https://openalex.org/W2003825788","https://openalex.org/W2006069116","https://openalex.org/W2015041537","https://openalex.org/W2016359458","https://openalex.org/W2018872114","https://openalex.org/W2019039045","https://openalex.org/W2022431259","https://openalex.org/W2022464988","https://openalex.org/W2023705787","https://openalex.org/W2025550180","https://openalex.org/W2028632271","https://openalex.org/W2029370015","https://openalex.org/W2030561037","https://openalex.org/W2034005771","https://openalex.org/W2036051096","https://openalex.org/W2036149274","https://openalex.org/W2038232078","https://openalex.org/W2040780635","https://openalex.org/W2041404177","https://openalex.org/W2042350306","https://openalex.org/W2043867338","https://openalex.org/W2044141024","https://openalex.org/W2050251515","https://openalex.org/W2054273524","https://openalex.org/W2056886756","https://openalex.org/W2058818389","https://openalex.org/W2059127238","https://openalex.org/W2059179344","https://openalex.org/W2061597489","https://openalex.org/W2062093135","https://openalex.org/W2062193161","https://openalex.org/W2063906921","https://openalex.org/W2064317623","https://openalex.org/W2064657204","https://openalex.org/W2067524658","https://openalex.org/W2073270049","https://openalex.org/W2076125233","https://openalex.org/W2076389556","https://openalex.org/W2082019990","https://openalex.org/W2091561061","https://openalex.org/W2091911685","https://openalex.org/W2094260684","https://openalex.org/W2095050257","https://openalex.org/W2096741258","https://openalex.org/W2102215629","https://openalex.org/W2113136459","https://openalex.org/W2114050813","https://openalex.org/W2114518592","https://openalex.org/W2118440952","https://openalex.org/W2122517769","https://openalex.org/W2122912498","https://openalex.org/W2128582879","https://openalex.org/W2131204057","https://openalex.org/W2133262179","https://openalex.org/W2134304835","https://openalex.org/W2139378260","https://openalex.org/W2147629601","https://openalex.org/W2152938859","https://openalex.org/W2153714596","https://openalex.org/W2159775411","https://openalex.org/W2160783530","https://openalex.org/W2171607691","https://openalex.org/W2175764802","https://openalex.org/W2273927291","https://openalex.org/W2316895191","https://openalex.org/W2322691283","https://openalex.org/W2328866485","https://openalex.org/W2414651330","https://openalex.org/W2464198640","https://openalex.org/W2504610581","https://openalex.org/W2514753939","https://openalex.org/W2580389126","https://openalex.org/W2745616710","https://openalex.org/W2895189975","https://openalex.org/W2952511986","https://openalex.org/W3122141344","https://openalex.org/W3124721213","https://openalex.org/W3145364154","https://openalex.org/W4234316747","https://openalex.org/W4234904196","https://openalex.org/W4235678817","https://openalex.org/W4236457916","https://openalex.org/W4242883546","https://openalex.org/W4243667233","https://openalex.org/W4246333527","https://openalex.org/W4249532312","https://openalex.org/W4252915532","https://openalex.org/W4254238350","https://openalex.org/W4285719527","https://openalex.org/W4399655623","https://openalex.org/W7030239333"],"related_works":["https://openalex.org/W7155641970","https://openalex.org/W2107283828","https://openalex.org/W7122580406","https://openalex.org/W2084151917","https://openalex.org/W2023705787","https://openalex.org/W2523925728","https://openalex.org/W2802174749","https://openalex.org/W2027870277","https://openalex.org/W2003167997","https://openalex.org/W2046011819"],"abstract_inverted_index":{"The":[0,74,96,162],"purposes":[1],"of":[2,31,92,126,136,166],"this":[3],"study":[4],"were":[5,72,81],"to":[6,17],"(a)":[7],"identify":[8],"optimal":[9],"rapport-building":[10,66],"behaviors":[11,53,67,71,129],"for":[12],"inducing":[13],"patrons\u2019":[14,32,48,137,152,159],"emotional":[15,37,49,138,153],"attachment":[16,38,50,142,154],"a":[18,93,148],"service":[19,156],"provider":[20],"in":[21,35,46,54,89,133,172],"the":[22,28,36,44,55,61,78,90,134,141,173],"luxury":[23,56,113],"restaurant":[24,57,114],"context,":[25],"(b)":[26],"investigate":[27],"moderating":[29,149],"role":[30],"motivational":[33,145],"orientation":[34,146],"formation":[39,135],"process,":[40,144],"and":[41,68],"(c)":[42],"examine":[43],"ways":[45],"which":[47,87],"induces":[51,158],"dedicational":[52,70,160],"industry.":[58],"Based":[59,116],"on":[60,117],"existing":[62],"theoretical":[63,75],"backgrounds,":[64],"five":[65,124],"three":[69],"derived.":[73],"relationships":[76],"between":[77],"proposed":[79,97],"concepts":[80],"also":[82],"developed":[83],"via":[84,103],"literature":[85],"review,":[86],"resulted":[88],"development":[91,128,143],"conceptual":[94,98],"model.":[95],"model":[99],"was":[100,121],"empirically":[101],"tested":[102],"structural":[104],"equation":[105],"modeling":[106],"analysis":[107],"using":[108],"data":[109,118],"collected":[110],"from":[111],"379":[112],"patrons.":[115],"analysis,":[119],"it":[120],"found":[122],"that":[123],"types":[125],"rapport":[127],"are":[130,169],"crucial":[131],"factors":[132],"attachment.":[139],"During":[140],"plays":[147],"function.":[150],"Furthermore,":[151],"toward":[155],"employees":[157],"behaviors.":[161],"critical":[163],"theoretical/managerial":[164],"implications":[165],"these":[167],"findings":[168],"then":[170],"discussed":[171],"article.":[174]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":11},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
