{"id":"https://openalex.org/W2146857544","doi":null,"title":"RELIABILITY OF EBANKQUAL SCALE: RETESTING IN INTERNET BANKING SERVICE SETTINGS","display_name":"RELIABILITY OF EBANKQUAL SCALE: RETESTING IN INTERNET BANKING SERVICE SETTINGS","publication_year":2012,"publication_date":"2012-06-01","ids":{"openalex":"https://openalex.org/W2146857544","mag":"2146857544"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:rom:bemann:v:2:y:2012:i:2:p:13-24","doi":null,"is_oa":false,"landing_page_url":"https://beman.ase.ro/no22/2.pdf","pdf_url":"https://beman.ase.ro/no22/2.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doaj.org/article/9c5bb284c5dc475ab3d97e67808a5b46","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080894438","display_name":"Vijay M. Kumbhar","orcid":"https://orcid.org/0000-0001-9486-742X","observed_orcids":["https://orcid.org/0000-0001-9486-742X"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Vijay M. KUMBHAR","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5080894438"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4259,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.87040115,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8651999831199646,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8651999831199646,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.12770000100135803,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.7250000238418579},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.9070000052452087},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9340000152587891},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/scale-reliability","display_name":"scale reliability","score":0.8600000143051147},{"id":"https://openalex.org/keywords/scale-validity","display_name":"scale validity","score":0.9150000214576721},{"id":"https://openalex.org/keywords/repeated-testing","display_name":"retesting","score":0.4560000002384186},{"id":"https://openalex.org/keywords/system-availability","display_name":"system availability","score":0.5350000262260437},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.8220000267028809},{"id":"https://openalex.org/keywords/brand-perception","display_name":"brand perception","score":0.7609999775886536},{"id":"https://openalex.org/keywords/problem-handling","display_name":"problem handling","score":0.6579999923706055},{"id":"https://openalex.org/keywords/compensation","display_name":"compensation","score":0.4129999876022339},{"id":"https://openalex.org/keywords/contact","display_name":"contact","score":0.40400001406669617},{"id":"https://openalex.org/keywords/cost-effectiveness","display_name":"cost-effectiveness","score":0.6940000057220459}],"concepts":[{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.7040039300918579},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.696247398853302},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.4899372458457947},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.47820019721984863},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47089818120002747},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.404039591550827},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33673226833343506},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13951504230499268},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13789069652557373},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06858742237091064},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06478658318519592},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.045432984828948975},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:rom:bemann:v:2:y:2012:i:2:p:13-24","doi":null,"is_oa":false,"landing_page_url":"https://beman.ase.ro/no22/2.pdf","pdf_url":"https://beman.ase.ro/no22/2.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:9c5bb284c5dc475ab3d97e67808a5b46","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/9c5bb284c5dc475ab3d97e67808a5b46","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Excellence and Management, Vol 2, Iss 2, Pp 13-24 (2012)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:doaj.org/article:9c5bb284c5dc475ab3d97e67808a5b46","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/9c5bb284c5dc475ab3d97e67808a5b46","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Excellence and Management, Vol 2, Iss 2, Pp 13-24 (2012)","raw_type":"article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W28599606","https://openalex.org/W195845004","https://openalex.org/W606948578","https://openalex.org/W656996275","https://openalex.org/W1021422550","https://openalex.org/W1495560269","https://openalex.org/W1572145800","https://openalex.org/W1689771227","https://openalex.org/W1873003672","https://openalex.org/W2007738521","https://openalex.org/W2022476284","https://openalex.org/W2026368098","https://openalex.org/W2027163125","https://openalex.org/W2027460740","https://openalex.org/W2027850378","https://openalex.org/W2029483732","https://openalex.org/W2046752514","https://openalex.org/W2055077282","https://openalex.org/W2067724039","https://openalex.org/W2099078684","https://openalex.org/W2112728882","https://openalex.org/W2116917928","https://openalex.org/W2120523603","https://openalex.org/W2128750493","https://openalex.org/W2142095994","https://openalex.org/W2145789101","https://openalex.org/W2151694441","https://openalex.org/W2165395034","https://openalex.org/W2316110746"],"related_works":["https://openalex.org/W1579378680","https://openalex.org/W1495560269","https://openalex.org/W4318328927","https://openalex.org/W2736325315","https://openalex.org/W2031119301","https://openalex.org/W4407413371","https://openalex.org/W1965121599","https://openalex.org/W2997139209","https://openalex.org/W2984107283","https://openalex.org/W2098116649"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,11,21,37,46,63,97],"this":[3,15],"study":[4],"was":[5,17,51],"to":[6,79],"test":[7,57,68],"reliability":[8,43,56,65],"and":[9,24,41,44,66,90,100,104],"validity":[10,45,67],"eBankQual":[12,47,98],"scale.":[13,48],"Basically":[14],"scale":[16,50],"developed":[18],"for":[19,106],"measurement":[20],"service":[22],"quality":[23],"customer":[25],"satisfaction":[26],"in":[27],"e-banking.":[28],"In":[29],"the":[30,64],"present":[31],"study,":[32],"author":[33],"has":[34],"conducted":[35],"survey":[36],"internet":[38],"banking":[39],"users":[40],"examined":[42],"This":[49],"tested":[52],"using":[53],"Cronbach\u2019s":[54],"alpha":[55],"which":[58],"is":[59,102],"well-known":[60],"test.":[61],"Result":[62],"shows":[69],"that":[70],"System":[71],"Availability,":[72],"E-Fulfillment,":[73],"Accuracy,":[74],"Efficiency,":[75],"Security,":[76],"Responsiveness,":[77],"Easy":[78],"use,":[80],"Convenience,":[81],"Cost":[82],"Effectiveness,":[83],"Problem":[84],"Handling,":[85],"Compensation,":[86],"Contact,":[87],"Brand":[88],"perception":[89],"Perceived":[91],"value":[92],"are":[93],"most":[94],"important":[95],"dimensions":[96],"Scale":[99],"it":[101],"reliable":[103],"valid":[105],"its":[107],"further":[108],"use.":[109]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2016-06-24T00:00:00"}