{"id":"https://openalex.org/W2146747144","doi":"https://doi.org/10.1177/109634808801200211","title":"The Effect of Task Characteristics On Hospitality Employees' Job Satisfaction and Burnout","display_name":"The Effect of Task Characteristics On Hospitality Employees' Job Satisfaction and Burnout","publication_year":1988,"publication_date":"1988-02-01","ids":{"openalex":"https://openalex.org/W2146747144","doi":"https://doi.org/10.1177/109634808801200211","mag":"2146747144"},"language":"en","primary_location":{"id":"doi:10.1177/109634808801200211","doi":"https://doi.org/10.1177/109634808801200211","is_oa":false,"landing_page_url":"https://doi.org/10.1177/109634808801200211","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Hospitality Education and Research Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://stars.library.ucf.edu/rosenscholar/344","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056030658","display_name":"Abraham Pizam","orcid":"https://orcid.org/0000-0002-1448-4312","observed_orcids":["https://orcid.org/0000-0002-1448-4312"]},"institutions":[{"id":"https://openalex.org/I106165777","display_name":"University of Central Florida","ror":"https://ror.org/036nfer12","country_code":"US","type":"education","lineage":["https://openalex.org/I106165777"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Abraham Pizam","raw_affiliation_strings":["University of Central Florida"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Central Florida","institution_ids":["https://openalex.org/I106165777"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056692048","display_name":"Yoram Neumann","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I111088046","display_name":"Boston University","ror":"https://ror.org/05qwgg493","country_code":"US","type":"education","lineage":["https://openalex.org/I111088046"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yoram Neumann","raw_affiliation_strings":["Boston University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Boston University","institution_ids":["https://openalex.org/I111088046"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":0.8238,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.80042164,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"12","issue":"2","first_page":"99","last_page":"105"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9282000064849854,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9282000064849854,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.06260000169277191,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task-characteristics","display_name":"task characteristics","score":0.9750000238418579},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9940000176429749},{"id":"https://openalex.org/keywords/burnout","display_name":"burnout","score":0.9039999842643738},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.9580000042915344},{"id":"https://openalex.org/keywords/hospitality-employees","display_name":"hospitality employees","score":0.8230000138282776},{"id":"https://openalex.org/keywords/job-meaningfulness","display_name":"job meaningfulness","score":0.7020000219345093},{"id":"https://openalex.org/keywords/supervisor-feedback","display_name":"supervisor feedback","score":0.7860000133514404},{"id":"https://openalex.org/keywords/peer-feedback","display_name":"peer feedback","score":0.8920000195503235},{"id":"https://openalex.org/keywords/coworker-satisfaction","display_name":"coworker satisfaction","score":0.7300000190734863},{"id":"https://openalex.org/keywords/supervisor-satisfaction","display_name":"supervisor satisfaction","score":0.8370000123977661},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.8370000123977661}],"concepts":[{"id":"https://openalex.org/C2779110517","wikidata":"https://www.wikidata.org/wiki/Q1240788","display_name":"Supervisor","level":2,"score":0.822386622428894},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.8106667995452881},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6795309782028198},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.6649727821350098},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6453971266746521},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5319450497627258},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5263389945030212},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.484811931848526},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4780581295490265},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.47549495100975037},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.4525810480117798},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4505860209465027},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.34864601492881775},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.19962868094444275},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1402234137058258},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1177/109634808801200211","doi":"https://doi.org/10.1177/109634808801200211","is_oa":false,"landing_page_url":"https://doi.org/10.1177/109634808801200211","pdf_url":null,"source":{"id":"https://openalex.org/S42678134","display_name":"Journal of Hospitality & Tourism Research","issn_l":"0741-5095","issn":["0741-5095","1060-9350","1096-3480","1557-7554"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Hospitality Education and Research Journal","raw_type":"journal-article"},{"id":"pmh:oai:stars.library.ucf.edu:rosenscholar-1343","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/rosenscholar/344","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Rosen Faculty Scholarship and Creative Works","raw_type":"text"},{"id":"pmh:oai:stars.library.ucf.edu:ucfscholar-1502","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/ucfscholar/489","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Scholarship and Creative Works","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:stars.library.ucf.edu:rosenscholar-1343","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/rosenscholar/344","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Rosen Faculty Scholarship and Creative Works","raw_type":"text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.9304999709129333}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W603183593","https://openalex.org/W1850520213","https://openalex.org/W2042623444","https://openalex.org/W2070937880","https://openalex.org/W2072477319","https://openalex.org/W2083402122","https://openalex.org/W2100138672","https://openalex.org/W2135374241","https://openalex.org/W2144816256","https://openalex.org/W4237808086"],"related_works":["https://openalex.org/W2001310163","https://openalex.org/W2885514942","https://openalex.org/W7097248626","https://openalex.org/W1589247848","https://openalex.org/W2883663918","https://openalex.org/W2376681036","https://openalex.org/W4303649592","https://openalex.org/W2271886616","https://openalex.org/W4285143525","https://openalex.org/W3162502162"],"abstract_inverted_index":{"This":[0],"study":[1],"examined":[2],"the":[3,21,67,71,123,141],"roles":[4],"of":[5,10,13,42,53,57,70,102,115,140],"task":[6,33,75,106,125],"characteristics":[7,34,76,107],"as":[8,95],"determinants":[9,41,52],"various":[11],"facets":[12,101],"job":[14,103,142],"satisfaction":[15,43,47,58,82,132],"and":[16,46,64,66,85,87,135,143,148],"burnout":[17],"for":[18],"employees":[19],"in":[20],"hospitality":[22],"industry.":[23],"Several":[24],"conclusions":[25],"can":[26],"be":[27,38],"derived":[28],"from":[29,62,146],"this":[30],"study.":[31],"First,":[32],"were":[35,77,108,128,150],"found":[36,110],"to":[37,80,96,98,111,131,154],"relatively":[39],"powerful":[40],"with":[44,48,83,133],"co-workers":[45,136],"supervisors.":[49],"The":[50],"major":[51],"these":[54],"two":[55,74],"aspects":[56],"were:":[59],"feedback":[60,144],"received":[61,145],"supervisors":[63,86],"peers":[65,149],"experienced":[68,138],"meaningfulness":[69,139],"job.":[72],"These":[73],"directly":[78],"linked":[79],"improving":[81],"coworkers":[84],"may":[88],"offer":[89],"hotel":[90],"management":[91],"some":[92,100],"concrete":[93],"suggestions":[94],"how":[97],"improve":[99],"satisfaction.":[104],"Second,":[105],"also":[109,151],"affect":[112],"one":[113],"type":[114],"employee":[116],"burnout,":[117],"namely:":[118,137],"emotional":[119,155],"exhaustion.":[120,156],"Once":[121],"again,":[122],"same":[124],"factors":[126],"that":[127],"positively":[129],"related":[130,153],"supervisor":[134,147],"negatively":[152]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2013,"cited_by_count":4}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}