{"id":"https://openalex.org/W2144246394","doi":"https://doi.org/10.1108/03090569310040334","title":"Satisfaction and Loyalty to Suppliers within the Grocery Trade","display_name":"Satisfaction and Loyalty to Suppliers within the Grocery Trade","publication_year":1993,"publication_date":"1993-08-01","ids":{"openalex":"https://openalex.org/W2144246394","doi":"https://doi.org/10.1108/03090569310040334","mag":"2144246394"},"language":"en","primary_location":{"id":"doi:10.1108/03090569310040334","doi":"https://doi.org/10.1108/03090569310040334","is_oa":false,"landing_page_url":"https://doi.org/10.1108/03090569310040334","pdf_url":null,"source":{"id":"https://openalex.org/S89389284","display_name":"European Journal of Marketing","issn_l":"0309-0566","issn":["0309-0566","1758-7123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040026875","display_name":"Harald Biong","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Harald Biong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5040026875"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":180,"citation_normalized_percentile":{"value":0.31265717,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"27","issue":"7","first_page":"21","last_page":"38"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.00570000009611249,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supplier-retailer-relationship","display_name":"supplier-retailer relationship","score":0.8059999942779541},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7910000085830688},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8169999718666077},{"id":"https://openalex.org/keywords/marketing-mix","display_name":"marketing mix","score":0.8379999995231628},{"id":"https://openalex.org/keywords/supermarket-chains","display_name":"supermarket chains","score":0.5379999876022339},{"id":"https://openalex.org/keywords/grocery-retailing","display_name":"grocery retail","score":0.7160000205039978},{"id":"https://openalex.org/keywords/distribution-channels","display_name":"distribution channels","score":0.6700000166893005},{"id":"https://openalex.org/keywords/relationship-formation","display_name":"relationship formation","score":0.7730000019073486},{"id":"https://openalex.org/keywords/salesforce","display_name":"Salesforce","score":0.4699999988079071},{"id":"https://openalex.org/keywords/product","display_name":"product","score":0.4180000126361847},{"id":"https://openalex.org/keywords/profitability","display_name":"profitability","score":0.8230000138282776},{"id":"https://openalex.org/keywords/marketing-support","display_name":"marketing support","score":0.9520000219345093},{"id":"https://openalex.org/keywords/dependence","display_name":"dependency","score":0.6140000224113464},{"id":"https://openalex.org/keywords/relationship-power","display_name":"power in relationships","score":0.6079999804496765},{"id":"https://openalex.org/keywords/retail-concentration","display_name":"retail concentration","score":0.3580000102519989}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7273209095001221},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7086238861083984},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5708276033401489},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5468738079071045},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5433221459388733},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.5009620189666748},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.5009000301361084},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4362967014312744},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4283973276615143},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.23088032007217407},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0890541672706604},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/03090569310040334","doi":"https://doi.org/10.1108/03090569310040334","is_oa":false,"landing_page_url":"https://doi.org/10.1108/03090569310040334","pdf_url":null,"source":{"id":"https://openalex.org/S89389284","display_name":"European Journal of Marketing","issn_l":"0309-0566","issn":["0309-0566","1758-7123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.4000000059604645,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1589905589","https://openalex.org/W2738370421","https://openalex.org/W2605065115","https://openalex.org/W7036101682","https://openalex.org/W2792254406","https://openalex.org/W7215598831","https://openalex.org/W2601690674","https://openalex.org/W4414354129","https://openalex.org/W2297138281","https://openalex.org/W2981971610"],"abstract_inverted_index":{"Increased":[0],"concentration":[1],"within":[2,66],"the":[3,32,36,40,51,56,96,128],"retail":[4],"trade":[5],"may":[6],"have":[7],"great,":[8],"negative":[9],"consequences":[10],"for":[11],"a":[12,18,67,80],"supplier":[13],"if":[14],"its":[15],"relationship":[16,60,64],"to":[17,27,103],"chain":[19],"dissolves.":[20],"The":[21,85],"objective":[22],"of":[23,31,39,55,69,82,123],"this":[24,59],"study":[25],"is":[26,101,116],"develop":[28],"an":[29,72],"understanding":[30],"way":[33],"in":[34,127],"which":[35],"supplier\u2032s":[37],"use":[38],"marketing":[41,48,97],"mix":[42,98],"components":[43],"(salesforce,":[44],"product,":[45],"profitability":[46],"and":[47,53,90,111,125],"support)":[49],"affects":[50],"satisfaction":[52,89],"loyalty":[54,91,115],"retailers.":[57],"Assesses":[58],"by":[61,95],"drawing":[62],"on":[63,79],"formation":[65],"channel":[68],"distribution":[70],"theory,":[71],"empirical":[73],"testing,":[74],"using":[75],"multiple":[76],"regression":[77],"analysis,":[78],"sample":[81],"Norwegian":[83],"supermarkets.":[84],"results":[86],"indicate":[87],"that":[88],"are":[92],"influenced":[93],"differently":[94],"components.":[99],"Satisfaction":[100],"found":[102],"be":[104],"associated":[105,117],"mainly":[106],"with":[107,118],"factors":[108],"representing":[109],"co\u2010operativeness":[110],"interpersonal":[112],"contact,":[113],"while":[114],"elements":[119],"expressing":[120],"dependency,":[121],"sources":[122],"power":[124],"stakes":[126],"relationship.":[129]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":14},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":18},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":11}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}