{"id":"https://openalex.org/W2140768366","doi":"https://doi.org/10.1177/1350508413491444","title":"In pursuit of happiness: A sociological examination of employee identifications amongst a \u2018happy\u2019 call-centre workforce","display_name":"In pursuit of happiness: A sociological examination of employee identifications amongst a \u2018happy\u2019 call-centre workforce","publication_year":2013,"publication_date":"2013-06-30","ids":{"openalex":"https://openalex.org/W2140768366","doi":"https://doi.org/10.1177/1350508413491444","mag":"2140768366"},"language":"en","primary_location":{"id":"doi:10.1177/1350508413491444","doi":"https://doi.org/10.1177/1350508413491444","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1350508413491444","pdf_url":null,"source":{"id":"https://openalex.org/S72915307","display_name":"Organization","issn_l":"1350-5084","issn":["1350-5084","1461-7323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Organization","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086405430","display_name":"Sarah Jenkins","orcid":"https://orcid.org/0000-0001-8754-1544","observed_orcids":["https://orcid.org/0000-0001-8754-1544"]},"institutions":[{"id":"https://openalex.org/I79510175","display_name":"Cardiff University","ror":"https://ror.org/03kk7td41","country_code":"GB","type":"education","lineage":["https://openalex.org/I79510175"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sarah Jenkins","raw_affiliation_strings":["Cardiff University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cardiff University, UK","institution_ids":["https://openalex.org/I79510175"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084530799","display_name":"Rick Delbridge","orcid":"https://orcid.org/0000-0001-8451-265X","observed_orcids":["https://orcid.org/0000-0001-8451-265X"]},"institutions":[{"id":"https://openalex.org/I79510175","display_name":"Cardiff University","ror":"https://ror.org/03kk7td41","country_code":"GB","type":"education","lineage":["https://openalex.org/I79510175"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rick Delbridge","raw_affiliation_strings":["Cardiff University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cardiff University, UK","institution_ids":["https://openalex.org/I79510175"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I79510175"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":4.8068,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.94648813,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"21","issue":"6","first_page":"867","last_page":"887"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6240000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6240000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.3456999957561493,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13235","display_name":"Management Theory and Practice","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-happiness","display_name":"employee happiness","score":0.8519999980926514},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.8759999871253967},{"id":"https://openalex.org/keywords/organizational-identification","display_name":"organizational identification","score":0.8579999804496765},{"id":"https://openalex.org/keywords/call-center-employees","display_name":"call center employees","score":0.8569999933242798},{"id":"https://openalex.org/keywords/relational-sociology","display_name":"relational sociology","score":0.5720000267028809},{"id":"https://openalex.org/keywords/employee-agency","display_name":"employee agency","score":0.7649999856948853},{"id":"https://openalex.org/keywords/power-relations","display_name":"power relations","score":0.7289999723434448},{"id":"https://openalex.org/keywords/workplace-relationships","display_name":"workplace relationships","score":0.9300000071525574},{"id":"https://openalex.org/keywords/nature-of-work","display_name":"nature of work","score":0.7879999876022339}],"concepts":[{"id":"https://openalex.org/C2778999518","wikidata":"https://www.wikidata.org/wiki/Q8","display_name":"Happiness","level":2,"score":0.8553669452667236},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.6385865807533264},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5979731678962708},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.5502259731292725},{"id":"https://openalex.org/C2779949435","wikidata":"https://www.wikidata.org/wiki/Q5374304","display_name":"Employee voice","level":2,"score":0.5207695364952087},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5083386301994324},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.49796056747436523},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.47427210211753845},{"id":"https://openalex.org/C111969901","wikidata":"https://www.wikidata.org/wiki/Q1377163","display_name":"Sociological theory","level":2,"score":0.4597284197807312},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.43255770206451416},{"id":"https://openalex.org/C2777153609","wikidata":"https://www.wikidata.org/wiki/Q16976545","display_name":"Organizational identification","level":3,"score":0.42045366764068604},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3008142113685608},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.2265198826789856},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.18323367834091187},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.136964350938797},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.09492212533950806},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/1350508413491444","doi":"https://doi.org/10.1177/1350508413491444","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1350508413491444","pdf_url":null,"source":{"id":"https://openalex.org/S72915307","display_name":"Organization","issn_l":"1350-5084","issn":["1350-5084","1461-7323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Organization","raw_type":"journal-article"},{"id":"pmh:oai:https://orca.cardiff.ac.uk:48827","doi":null,"is_oa":false,"landing_page_url":"https://orca.cardiff.ac.uk/id/eprint/48827/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401195","display_name":"ORCA Online Research @Cardiff (Cardiff University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79510175","host_organization_name":"Cardiff University","host_organization_lineage":["https://openalex.org/I79510175"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.7257999777793884,"display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.5,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W5864793","https://openalex.org/W566029879","https://openalex.org/W1170181407","https://openalex.org/W1484426603","https://openalex.org/W1714091551","https://openalex.org/W1967374723","https://openalex.org/W1979851745","https://openalex.org/W1981498444","https://openalex.org/W1987185444","https://openalex.org/W1991121241","https://openalex.org/W1994323678","https://openalex.org/W2006479099","https://openalex.org/W2008073538","https://openalex.org/W2011610487","https://openalex.org/W2026330465","https://openalex.org/W2034148415","https://openalex.org/W2043619788","https://openalex.org/W2043918110","https://openalex.org/W2049353163","https://openalex.org/W2064902184","https://openalex.org/W2072147111","https://openalex.org/W2072917587","https://openalex.org/W2079141437","https://openalex.org/W2085573741","https://openalex.org/W2086483802","https://openalex.org/W2087366050","https://openalex.org/W2095258229","https://openalex.org/W2099964613","https://openalex.org/W2103136402","https://openalex.org/W2103484761","https://openalex.org/W2105386261","https://openalex.org/W2106853948","https://openalex.org/W2116330038","https://openalex.org/W2121239033","https://openalex.org/W2122281343","https://openalex.org/W2125275681","https://openalex.org/W2128200107","https://openalex.org/W2129239199","https://openalex.org/W2129256427","https://openalex.org/W2133187976","https://openalex.org/W2139235674","https://openalex.org/W2140608320","https://openalex.org/W2140674153","https://openalex.org/W2142821253","https://openalex.org/W2146149199","https://openalex.org/W2148765393","https://openalex.org/W2152285987","https://openalex.org/W2153319876","https://openalex.org/W2162700716","https://openalex.org/W2170454073","https://openalex.org/W2171608758","https://openalex.org/W2232839779","https://openalex.org/W2499923790","https://openalex.org/W2733557291","https://openalex.org/W2906151105","https://openalex.org/W3121382388","https://openalex.org/W3122528140","https://openalex.org/W4229879347","https://openalex.org/W4230440430","https://openalex.org/W4245909502","https://openalex.org/W4299566092"],"related_works":["https://openalex.org/W4295008827","https://openalex.org/W2037715098","https://openalex.org/W2941477062","https://openalex.org/W2750949140","https://openalex.org/W7132861088","https://openalex.org/W6886155632","https://openalex.org/W4399450497","https://openalex.org/W1778203736","https://openalex.org/W7216495343","https://openalex.org/W4234749016"],"abstract_inverted_index":{"While":[0],"psychologists":[1],"and":[2,10,46,64,72,143,146,160],"economists":[3],"have":[4,15],"concerned":[5],"themselves":[6],"with":[7],"employee":[8,44,65,116],"happiness":[9,45],"well-being,":[11],"critical":[12],"organizational":[13,108,129],"theorists":[14],"rarely":[16],"examined":[17],"employees\u2019":[18],"positive":[19],"responses":[20],"at":[21,135],"work.":[22,151],"To":[23],"explain":[24],"why":[25,96],"call-centre":[26],"employees":[27],"in":[28,67,74,93],"our":[29],"study":[30],"responded":[31],"positively":[32],"to":[33,42,58,106,111,157],"their":[34,144],"organization":[35],"we":[36],"adopt":[37],"a":[38],"relational":[39],"sociological":[40,104],"approach":[41,49,84],"examine":[43],"well-being.":[47],"This":[48,100],"emphasizes":[50],"two":[51],"main":[52],"features:":[53],"firstly,":[54],"it":[55],"is":[56,70],"sensitive":[57],"the":[59,86,89,107,113,128,141,148],"interaction":[60],"of":[61,79,88,95,115,125,150],"management":[62],"practices":[63],"agency":[66],"how":[68],"\u2018happiness\u2019":[69],"constructed":[71],"interpreted":[73],"organizations,":[75],"including":[76,137],"an":[77],"assessment":[78],"power":[80],"relations;":[81],"secondly,":[82],"this":[83,119],"acknowledges":[85],"importance":[87],"wider":[90],"external":[91],"context":[92],"explanations":[94],"organizations":[97],"pursue":[98],"happiness.":[99],"article":[101],"applies":[102],"these":[103,153],"insights":[105],"identifications":[109],"literature":[110],"assess":[112],"mechanisms":[114,124],"identifications.":[117,163],"In":[118],"case,":[120],"there":[121],"are":[122],"three":[123,154],"identification,":[126],"a)":[127],"value":[130],"system;":[131],"b)":[132],"social":[133],"relations":[134],"work":[136],"interactions":[138],"between":[139],"employees,":[140],"owners":[142],"clients":[145],"c)":[147],"nature":[149],"Significantly,":[152],"features":[155],"converged":[156],"produce":[158],"overlapping":[159],"mutually":[161],"reinforcing":[162]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":9},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
