{"id":"https://openalex.org/W2139848643","doi":"https://doi.org/10.1108/02652321111165275","title":"Identifying variables that predict clients' propensity to end their checking accounts","display_name":"Identifying variables that predict clients' propensity to end their checking accounts","publication_year":2011,"publication_date":"2011-09-13","ids":{"openalex":"https://openalex.org/W2139848643","doi":"https://doi.org/10.1108/02652321111165275","mag":"2139848643"},"language":"en","primary_location":{"id":"doi:10.1108/02652321111165275","doi":"https://doi.org/10.1108/02652321111165275","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02652321111165275","pdf_url":null,"source":{"id":"https://openalex.org/S170810187","display_name":"International Journal of Bank Marketing","issn_l":"0265-2323","issn":["0265-2323","1758-5937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Bank Marketing","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013144137","display_name":"M\u00e1rio Teixeira Reis Neto","orcid":"https://orcid.org/0000-0002-4429-8457","observed_orcids":["https://orcid.org/0000-0002-4429-8457","https://orcid.org/0000-0002-2782-6588"]},"institutions":[{"id":"https://openalex.org/I3018999404","display_name":"Centro Universit\u00e1rio de Belo Horizonte","ror":"https://ror.org/04m3xd186","country_code":"BR","type":"education","lineage":["https://openalex.org/I3018999404"]},{"id":"https://openalex.org/I4210135669","display_name":"Centro Universit\u00e1rio Una","ror":"https://ror.org/04dcx0979","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210135669"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"M\u00e1rio Teixeira Reis Neto","raw_affiliation_strings":["Centro universit\u00e1rio una, Belo Horizonte, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centro universit\u00e1rio una, Belo Horizonte, Brazil","institution_ids":["https://openalex.org/I3018999404","https://openalex.org/I4210135669"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030156185","display_name":"Jeislan Carlos de Souza","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1292114621","display_name":"Universidade Funda\u00e7\u00e3o Mineira de Educa\u00e7\u00e3o e Cultura","ror":"https://ror.org/013pajk64","country_code":"BR","type":"education","lineage":["https://openalex.org/I1292114621"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jeislan Carlos de Souza","raw_affiliation_strings":["Universidade Fumec, Belo Horizonte, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Fumec, Belo Horizonte, Brazil","institution_ids":["https://openalex.org/I1292114621"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009270479","display_name":"Gustavo Quiroga Souki","orcid":"https://orcid.org/0000-0001-6561-9750","observed_orcids":["https://orcid.org/0000-0001-6561-9750"]},"institutions":[{"id":"https://openalex.org/I3018999404","display_name":"Centro Universit\u00e1rio de Belo Horizonte","ror":"https://ror.org/04m3xd186","country_code":"BR","type":"education","lineage":["https://openalex.org/I3018999404"]},{"id":"https://openalex.org/I4210135669","display_name":"Centro Universit\u00e1rio Una","ror":"https://ror.org/04dcx0979","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210135669"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gustavo Queiroga Souki","raw_affiliation_strings":["Centro universit\u00e1rio una, Belo Horizonte, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centro universit\u00e1rio una, Belo Horizonte, Brazil","institution_ids":["https://openalex.org/I3018999404","https://openalex.org/I4210135669"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.0326,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.89869668,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"29","issue":"6","first_page":"489","last_page":"507"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5800999999046326,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5800999999046326,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.4106000065803528,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-churn","display_name":"customer churn","score":0.7369999885559082},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.718999981880188},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.6660000085830688},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9829999804496765},{"id":"https://openalex.org/keywords/switching-costs","display_name":"switching costs","score":0.9470000267028809},{"id":"https://openalex.org/keywords/commercial-banks","display_name":"commercial banks","score":0.46299999952316284}],"concepts":[{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5708155035972595},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5348400473594666},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5284150838851929},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.5096359252929688},{"id":"https://openalex.org/C49937458","wikidata":"https://www.wikidata.org/wiki/Q2599292","display_name":"Probabilistic logic","level":2,"score":0.47049733996391296},{"id":"https://openalex.org/C2778775528","wikidata":"https://www.wikidata.org/wiki/Q5135432","display_name":"Closing (real estate)","level":2,"score":0.46741437911987305},{"id":"https://openalex.org/C151956035","wikidata":"https://www.wikidata.org/wiki/Q1132755","display_name":"Logistic regression","level":2,"score":0.4520270526409149},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.431057870388031},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.4282221794128418},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.42036789655685425},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4124397933483124},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4017370939254761},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3836444616317749},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.3667401075363159},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29433202743530273},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2841259837150574},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.23189491033554077},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.19355836510658264},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.18849313259124756},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.15313822031021118},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02652321111165275","doi":"https://doi.org/10.1108/02652321111165275","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02652321111165275","pdf_url":null,"source":{"id":"https://openalex.org/S170810187","display_name":"International Journal of Bank Marketing","issn_l":"0265-2323","issn":["0265-2323","1758-5937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Bank Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W593906512","https://openalex.org/W595383264","https://openalex.org/W1591916425","https://openalex.org/W1966763002","https://openalex.org/W1968903117","https://openalex.org/W1973948212","https://openalex.org/W1983851608","https://openalex.org/W2002843259","https://openalex.org/W2003388215","https://openalex.org/W2013663887","https://openalex.org/W2014049963","https://openalex.org/W2014818400","https://openalex.org/W2015885630","https://openalex.org/W2025618885","https://openalex.org/W2025926893","https://openalex.org/W2028219856","https://openalex.org/W2034511862","https://openalex.org/W2035151300","https://openalex.org/W2058328325","https://openalex.org/W2059955887","https://openalex.org/W2060482351","https://openalex.org/W2091019850","https://openalex.org/W2091587334","https://openalex.org/W2094260684","https://openalex.org/W2101369668","https://openalex.org/W2102467277","https://openalex.org/W2106264609","https://openalex.org/W2171921035","https://openalex.org/W2234232270","https://openalex.org/W2502759836","https://openalex.org/W3201644292","https://openalex.org/W4238444027"],"related_works":["https://openalex.org/W1571398391","https://openalex.org/W7155577747","https://openalex.org/W7030146561","https://openalex.org/W3036958866","https://openalex.org/W4252414760","https://openalex.org/W7035775840","https://openalex.org/W2140314232","https://openalex.org/W4387428078","https://openalex.org/W3019421932","https://openalex.org/W7058169401"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,34],"aims":[3],"to":[4,20,176,188,193,197,226,250],"investigate":[5],"which":[6,171],"variables":[7,103,113,170,241],"can":[8,215],"predict":[9],"clients":[10,54],"closing":[11,128],"their":[12,57,178],"checking":[13,58,126],"accounts":[14,59],"in":[15,25,99,149,231],"a":[16,95,165,244],"commercial":[17],"bank":[18],"and":[19,43,80,111,118,161,195,223,242,259,276],"validate":[21],"the":[22,33,90,107,112,115,138,162,169,190,208,217,232,256,263],"model":[23,204],"used":[24],"this":[26,285],"research.":[27],"Design/methodology/approach":[28],"The":[29,66,102,182,203,267],"theoretical":[30,209],"basis":[31],"of":[32,48,76,83,89,125,137,153,159,164,211,219,229,255,262,278],"has":[35],"contemplated":[36],"satisfaction,":[37],"loyalty,":[38],"change":[39],"mediators,":[40],"switching":[41],"costs":[42],"client":[44,167],"retention.":[45],"A":[46],"total":[47],"2,000":[49,53],"account":[50,91,116,120,127,257,265],"holders":[51,258],"plus":[52],"who":[55],"closed":[56],"were":[60,68,104,130],"selected":[61],"by":[62],"simple":[63],"probabilistic":[64],"sample.":[65],"samples":[67],"probabilistic,":[69],"without":[70],"repetition,":[71],"with":[72,86,123,238,273],"an":[73],"error":[74],"margin":[75],"approximately":[77],"2.2":[78],"percent":[79,85,254,261,272],"trust":[81],"interval":[82],"95":[84],"random":[87],"drafting":[88],"holders'":[92],"database":[93],"from":[94],"large":[96],"institution":[97],"based":[98],"all":[100,228],"Brazil.":[101],"tested":[105],"using":[106],"Binary":[108],"Logistic":[109],"Regression":[110],"between":[114],"holder":[117,121],"former":[119,264],"groups":[122],"indication":[124],"request":[129],"compared.":[131],"Findings":[132],"Account":[133],"holder's":[134],"age,":[135],"time":[136],"account,":[139],"investor/taker":[140],"profile,":[141],"internal":[142],"relationship,":[143],"long":[144],"term":[145],"assets":[146],"contracts,":[147],"risks":[148],"other":[150],"banks,":[151],"quantity":[152],"products,":[154],"product":[155],"canceling,":[156],"average":[157],"amount":[158],"entries":[160],"existence":[163],"joint":[166],"are":[168,286],"better":[172],"identify":[173,189],"clients'":[174,191],"propensity":[175,192],"end":[177],"relationship.":[179],"Practical":[180],"implications":[181],"obtained":[183],"results":[184],"make":[185],"it":[186,214],"possible":[187],"abandonment":[194],"contribute":[196],"directing":[198],"future":[199],"marketing":[200],"actions.":[201],"Originality/value":[202],"is":[205],"relevant":[206],"on":[207],"point":[210],"view":[212],"because":[213],"measure":[216],"importance":[218],"each":[220],"independent":[221,240],"variable":[222],"provides":[224],"elements":[225],"compare":[227],"them":[230],"same":[233],"base":[234],"(meta\u2010analysis).":[235],"It":[236],"deals":[237],"14":[239],"had":[243],"good":[245],"adjustment":[246],"once":[247],"was":[248,270,281],"capable":[249],"classify":[251],"correctly":[252],"89.8":[253],"87.2":[260],"holders.":[266],"K\u2010S":[268],"value":[269,277],"79":[271],"p":[274],"<0.005":[275],"ROC":[279],"curve":[280],"0.947.":[282],"Models":[283],"like":[284],"unknown.":[287]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2016-06-24T00:00:00"}
