{"id":"https://openalex.org/W2139493146","doi":null,"title":"Assessing the Impact of E-government: A Study of Projects in India","display_name":"Assessing the Impact of E-government: A Study of Projects in India","publication_year":2010,"publication_date":"2010-06-23","ids":{"openalex":"https://openalex.org/W2139493146","mag":"2139493146"},"language":"en","primary_location":{"id":"mag:2139493146","doi":null,"is_oa":true,"landing_page_url":"http://workspace.unpan.org/sites/Internet/Documents/UNPAN95517.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S141924832","display_name":"Information Technologies and International Development","issn_l":"1544-7529","issn":["1544-7529","1544-7537"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310316319","host_organization_name":"University of Southern California","host_organization_lineage":["https://openalex.org/P4310316319"],"host_organization_lineage_names":["University of Southern California"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Information Technologies and International Development","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://workspace.unpan.org/sites/Internet/Documents/UNPAN95517.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112050170","display_name":"Subhash Chandra Bhatnagar","orcid":"https://orcid.org/0009-0007-4803-1577","observed_orcids":["https://orcid.org/0009-0007-4803-1577"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Subhash Bhatnagar","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5085216728","display_name":"Nupur Singh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nupur Singh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":33.27,"has_fulltext":false,"cited_by_count":84,"citation_normalized_percentile":{"value":0.99485938,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"6","issue":"2","first_page":"109","last_page":"127"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/assessment-methods","display_name":"assessment methods","score":0.6019999980926514},{"id":"https://openalex.org/keywords/government-service-delivery","display_name":"government service delivery","score":0.7210000157356262},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.6019999980926514},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.5600000023841858},{"id":"https://openalex.org/keywords/anti-corruption","display_name":"anti-corruption","score":0.7059999704360962},{"id":"https://openalex.org/keywords/process-reform","display_name":"process reform","score":0.6850000023841858},{"id":"https://openalex.org/keywords/public-private-partnerships","display_name":"public-private partnerships","score":0.7749999761581421},{"id":"https://openalex.org/keywords/cost-benefit-analysis","display_name":"cost-benefit analysis","score":0.7850000262260437},{"id":"https://openalex.org/keywords/india","display_name":"India","score":0.48899999260902405},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.718999981880188}],"concepts":[{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.6153546571731567},{"id":"https://openalex.org/C22607594","wikidata":"https://www.wikidata.org/wiki/Q5375150","display_name":"Enabling","level":2,"score":0.6032906174659729},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6024882793426514},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.559945285320282},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5299609303474426},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5016889572143555},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5009443759918213},{"id":"https://openalex.org/C2780027415","wikidata":"https://www.wikidata.org/wiki/Q524648","display_name":"Language change","level":2,"score":0.4843767583370209},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.446796178817749},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.43388402462005615},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37299710512161255},{"id":"https://openalex.org/C100001284","wikidata":"https://www.wikidata.org/wiki/Q2248246","display_name":"Public economics","level":1,"score":0.35782894492149353},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.3214077949523926},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.30890849232673645},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.2376258373260498},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2139493146","doi":null,"is_oa":true,"landing_page_url":"http://workspace.unpan.org/sites/Internet/Documents/UNPAN95517.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S141924832","display_name":"Information Technologies and International Development","issn_l":"1544-7529","issn":["1544-7529","1544-7537"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310316319","host_organization_name":"University of Southern California","host_organization_lineage":["https://openalex.org/P4310316319"],"host_organization_lineage_names":["University of Southern California"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Information Technologies and International Development","raw_type":null}],"best_oa_location":{"id":"mag:2139493146","doi":null,"is_oa":true,"landing_page_url":"http://workspace.unpan.org/sites/Internet/Documents/UNPAN95517.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S141924832","display_name":"Information Technologies and International Development","issn_l":"1544-7529","issn":["1544-7529","1544-7537"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310316319","host_organization_name":"University of Southern California","host_organization_lineage":["https://openalex.org/P4310316319"],"host_organization_lineage_names":["University of Southern California"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Information Technologies and International Development","raw_type":null},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.7207000255584717},{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.46149998903274536}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W104451035","https://openalex.org/W595089225","https://openalex.org/W987494422","https://openalex.org/W1963877809","https://openalex.org/W2024776040","https://openalex.org/W2059059241","https://openalex.org/W2107580123","https://openalex.org/W2129086641","https://openalex.org/W2149686728","https://openalex.org/W2182110343","https://openalex.org/W2262309301","https://openalex.org/W2338435851"],"related_works":["https://openalex.org/W7096744775","https://openalex.org/W3144810717","https://openalex.org/W2570204277","https://openalex.org/W2138145055","https://openalex.org/W2149686728","https://openalex.org/W1497682061","https://openalex.org/W2289310294","https://openalex.org/W2612920798","https://openalex.org/W3087077895","https://openalex.org/W2752195462"],"abstract_inverted_index":{"In":[0,110],"recent":[1],"years,":[2],"there":[3],"has":[4,276],"been":[5],"extensive":[6],"investment":[7],"in":[8,44,50,87,180,183,203,207,227,281],"e-government":[9,145,231],"throughout":[10],"the":[11,19,71,93,102,114,119,122,138,149,192,199,218,228,239,246,265,278,286,294],"developing":[12,45,208],"world.":[13],"Still,":[14],"little":[15],"is":[16,84,124],"known":[17],"about":[18],"impact":[20,72,117,211,287],"of":[21,29,36,80,95,104,106,137,154,171,191,201,230,234,255,258,267,274,288],"those":[22],"investments,":[23],"partly":[24],"due":[25],"to":[26,47,55,74,92,118,220,224,238,284],"a":[27,57,78,111,188,242,260,268],"lack":[28],"assessment":[30,38,141,254],"guidance.":[31],"This":[32,63],"paper":[33,128],"reports":[34,170],"development":[35],"an":[37,162],"methodology":[39,79],"that":[40,194,249],"could":[41,250],"be":[42,75,196,251],"used":[43,280],"countries":[46],"justify":[48],"investments":[49],"e-government,":[51],"as":[52,54,131],"well":[53],"establish":[56],"performance":[58],"benchmark":[59],"for":[60,135,165,244],"future":[61],"projects.":[62,232],"framework":[64,279],"identifies":[65],"key":[66],"stakeholders,":[67],"dimensions":[68],"on":[69],"which":[70,147],"needs":[73],"measured,":[76],"and":[77,98,108,156,177,297],"measurement.":[81],"Client":[82],"value":[83],"measured":[85],"primarily":[86],"two":[88],"dimensions:":[89],"1)":[90],"cost":[91],"client":[94,103,152],"accessing":[96],"services,":[97],"2)":[99],"perception":[100],"by":[101],"quality":[105],"service":[107,167,247],"governance.":[109],"limited":[112],"way,":[113],"financial":[115],"cost-benefit":[116],"agency":[120],"implementing":[121],"project":[123],"also":[125],"studied.":[126],"The":[127,185,272],"takes":[129],"India":[130,275],"its":[132],"example":[133],"location":[134],"application":[136],"framework,":[139],"presenting":[140],"results":[142,186],"from":[143],"eight":[144],"projects":[146,291],"estimate":[148],"difference":[150],"between":[151],"ratings":[153],"computerized":[155,166],"(earlier)":[157],"manual":[158],"systems.":[159],"Clients":[160],"indicated":[161],"overwhelming":[163],"preference":[164],"delivery,":[168],"with":[169],"fewer":[172],"journeys,":[173],"less":[174],"waiting":[175],"time,":[176],"some":[178],"reduction":[179],"corruption":[181],"(marginal":[182],"places).":[184],"provided":[187],"tentative":[189],"affirmation":[190],"improvements":[193],"may":[195],"possible":[197],"through":[198],"use":[200],"ICTs":[202],"delivering":[204],"government":[205],"services":[206],"countries.":[209],"Overall":[210],"showed":[212],"wide":[213],"variation":[214],"across":[215],"projects,":[216],"highlighting":[217],"need":[219],"pay":[221],"greater":[222],"attention":[223],"process":[225],"reform":[226],"design":[229],"Measurement":[233],"direct":[235],"monetary":[236],"benefits":[237],"clients":[240],"provides":[241],"basis":[243],"determining":[245],"fees":[248],"charged.":[252],"An":[253],"incremental":[256],"costs":[257],"processing":[259],"transaction":[261],"can":[262],"help":[263],"evaluate":[264],"feasibility":[266],"public-private":[269],"partnership":[270],"model.":[271],"Government":[273],"adopted":[277],"this":[282],"study":[283],"assess":[285],"all":[289],"mature":[290],"implemented":[292],"at":[293],"national,":[295],"state,":[296],"local":[298],"levels.":[299]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":11},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":7}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}
